Club Lexus Forums - View Single Post

mattcocita · 08-13-09, 02:47 PM

Hey guys,

I think I can shed some light on this issue. This has been an ongoing problem with the GX for a while now. I am not sure if this continues to be a problem on the newer GX's, but I have seen it up to 2005 models. Lexus has been going after the vendor who manufactured the dash pads in order to get them replaced.

So here is the deal;

If your GX has LESS THAN 100k on the odometer the dash pad should be covered under warranty! If you are a good customer the dealer should help you out. What they will do is type up a report and take some pictures of the dash. They send it up and once the report is reviewed and approved you should be able to get a new dash pad to replace the defective one. The only thing you should expect to pay for is some of the labor.

If your car has OVER 100k the dealer can't really do anything to help you. Technically you are outside of the warranty so you may have to beg borrow and steal to get a new dash pad. Once again, if you are a good customer, some dealers might be willing to help you get it repaired.

My local Lexus dealer just saw two more of these issues come up in the last week alone on top of just replacing mine this week. If your dealer is giving you the runaround call the customer satisfaction line and explain the situation.

Hope this helps and hope you guys can get your new dash pad!

08-13-09, 02:47 PM	#37
mattcocita Driver School Candidate Trader Score: (0) Join Date: Jun 2006 Location: TN Posts: 7	Long time browser, first time poster. Hey guys, I think I can shed some light on this issue. This has been an ongoing problem with the GX for a while now. I am not sure if this continues to be a problem on the newer GX's, but I have seen it up to 2005 models. Lexus has been going after the vendor who manufactured the dash pads in order to get them replaced. So here is the deal; If your GX has LESS THAN 100k on the odometer the dash pad should be covered under warranty! If you are a good customer the dealer should help you out. What they will do is type up a report and take some pictures of the dash. They send it up and once the report is reviewed and approved you should be able to get a new dash pad to replace the defective one. The only thing you should expect to pay for is some of the labor. If your car has OVER 100k the dealer can't really do anything to help you. Technically you are outside of the warranty so you may have to beg borrow and steal to get a new dash pad. Once again, if you are a good customer, some dealers might be willing to help you get it repaired. My local Lexus dealer just saw two more of these issues come up in the last week alone on top of just replacing mine this week. If your dealer is giving you the runaround call the customer satisfaction line and explain the situation. Hope this helps and hope you guys can get your new dash pad!