Work/Wheel Experts Amazing Service.. Must Read!
#1
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Location: Hamilton, NJ
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Work/Wheel Experts Amazing Service.. Must Read!
Hey guys,
Last month I bought a set of 18" Work Termist TM1's from Peter at Wheel Experts. The fit and outcome was perfect and I was pleasently happy.
I got a call today from Peter informing me that the finish on the Termist's may be flawed and peel in 2-3 years and due to this, Work will be sending me a brand new set of wheels in 4-6 weeks while reimbursing me for any and all costs I incur in the process of changing the wheels.
This further proves to me I made the right decision going with Peter as he did a excellent job with the process and took the time to inform me of this recall. Work will definetly be number one on my list for wheels in the future. A true and honest company indeed.
-Anthony
Last month I bought a set of 18" Work Termist TM1's from Peter at Wheel Experts. The fit and outcome was perfect and I was pleasently happy.
I got a call today from Peter informing me that the finish on the Termist's may be flawed and peel in 2-3 years and due to this, Work will be sending me a brand new set of wheels in 4-6 weeks while reimbursing me for any and all costs I incur in the process of changing the wheels.
This further proves to me I made the right decision going with Peter as he did a excellent job with the process and took the time to inform me of this recall. Work will definetly be number one on my list for wheels in the future. A true and honest company indeed.
-Anthony
#2
Loves Snickerdoodles!
Wow, that's great!!
It's always nice to hear stories of vendors/retailers who go out of their way to provide this level of service to their customers. I haven't really dealt with Peter (Wheel Experts), although I've talked to him on the phone a few times and to me he really seems like a stand-up guy. Good lookin' out Peter!!
Regards,
-Seize
Regards,
-Seize
#4
Lexus Fanatic
iTrader: (20)
That's a GREAT story - thanks for sharing...
#6
Thanks for sharing Anthony. These types of statements can go a long way helping people that have not purchased any rims decide on who to use as their vendor.
That is just awesome customer service.
That is just awesome customer service.
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