RX - 3rd Gen (2010-2015) Discussion topics related to the 2010 - 2015 RX350 and RX450H models

Service/Maintenance record

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Old 09-19-17, 02:58 AM
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jfarhat87
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Default Service/Maintenance record

Hi
I need to get the service/maintenance records done at lexus on my vehicule. Im the second owner.
Im in Canada and the dealer is telling me that this information is confidential and bla bla bla.
Is there anyway to get them ?
Ive have made an account on US LEXUS website but it does not recognize my VIN.
thanks
Old 09-19-17, 04:23 AM
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mandyfig
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I guess there is something about Canada Lexus. Call Lexus then. Good luck.
Old 09-19-17, 07:06 AM
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Cocal
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Originally Posted by jfarhat87
Hi
I need to get the service/maintenance records done at lexus on my vehicule. Im the second owner.
Im in Canada and the dealer is telling me that this information is confidential and bla bla bla.
Is there anyway to get them ?
Ive have made an account on US LEXUS website but it does not recognize my VIN.
thanks
Your dealer is giving you a lot of BS. Ask him to get the report and to black out the name & address of the previous owner, so no confidentiality is divulged and give it to you.
Or at least he could tell you what has been done if you ask him anything specific.
Old 09-19-17, 07:47 AM
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Have you tried the Lexus driver's website?
Old 09-19-17, 07:52 AM
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Clutchless
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FYI here is a link, although it may be the same site referenced in post #1 http://drivers.lexus.com/lexusdrivers/
Old 09-20-17, 12:27 PM
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jfarhat87
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Originally Posted by Cocal
Your dealer is giving you a lot of BS. Ask him to get the report and to black out the name & address of the previous owner, so no confidentiality is divulged and give it to you.
Or at least he could tell you what has been done if you ask him anything specific.
i asked the lady to blackout name and adress but she said she cant. i asked her some specific thing and she answered but i still need to know what was done on this car lol. Btw i have the adress and name of the previous owner so i dont know what is so confidential.
Old 09-20-17, 12:32 PM
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jfarhat87
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Originally Posted by Clutchless
FYI here is a link, although it may be the same site referenced in post #1 http://drivers.lexus.com/lexusdrivers/
my vin is not recognized. Maybe because its a canadian car
Old 09-20-17, 12:43 PM
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jfarhat87
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Just called lexus canada and they gave me the same bs my dealer gave me
Old 09-20-17, 04:32 PM
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I need to call the Lexus dealership in Canada because my fathers 2012 RX350 that I just bought for him last week in Florida came from Canada when i checked to find service history on Lexus drivers website I didn't see anything I worried about that at first so i called Lexus up and they then transferred me to Lexus Canada and I was informed the Lexus Canda does not offer a website like we have in the U.S.A that allows us to see vehicle service dealer history.
I was told that to find this info out I would have to contact a Canada Lexus Dealer so I need to get around to this at some time.
Old 09-20-17, 04:33 PM
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Originally Posted by jfarhat87
Just called lexus canada and they gave me the same bs my dealer gave me
which dealer in canda are you calling ? so i know which one not to call when i need t find out info
Old 09-20-17, 04:41 PM
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jfarhat87
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Originally Posted by ThumperPup
which dealer in canda are you calling ? so i know which one not to call when i need t find out info
Lexus Laval is my local dealer.
Old 09-20-17, 06:01 PM
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Originally Posted by jfarhat87
Lexus Laval is my local dealer.
cool thanks i will not call them.

going to call a dealership tomorrow
Old 09-20-17, 06:24 PM
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jfarhat87
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Originally Posted by ThumperPup
cool thanks i will not call them.

going to call a dealership tomorrow
Lexus laval is one of the best dealer in canada for their service. I dont think its a dealer policy but lexus canada
if you look in your warranty manual you may find the original owners information and contact him. Im hesitating on doing that lol
Old 09-21-17, 06:22 AM
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Cocal
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Originally Posted by jfarhat87
i asked the lady to blackout name and adress but she said she cant. i asked her some specific thing and she answered but i still need to know what was done on this car lol. Btw i have the adress and name of the previous owner so i dont know what is so confidential.
Sometimes people park their brains in neutral! I don't know why this dealership is giving you such a hard time. If you really can't get any info, try bribing one of the service people, it might work.
Old 09-21-17, 08:30 AM
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Originally Posted by Cocal
Sometimes people park their brains in neutral! I don't know why this dealership is giving you such a hard time. If you really can't get any info, try bribing one of the service people, it might work.
i think its a lexus canada policy.
Its service people that giving me hard time.


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