Lextech Lighting
08-05-15, 06:35 PM
#1
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Lextech Lighting
Hands down the worst experience i have ever received from a service based business. I have no clue what they feel good business looks like.
I sent my unit in back in April to get the LCD Screen Fixed & Light Bulbs replaced.
Issue #1- I was told i sent my unit with special perimeters and that they only works between the hours of 10pm-8am??? 1. I took it to FedEx and shipped it like i ship ALL of my items???. 2. Who works those hours???
1 week later he finally went down to the local FedEx and picked the unit up.
Issue #2- One month goes by and i hear Zero communication from them. so i type up an email and get a response that the unit was finished but they have had a major shipping issues where FedEx hadn't come to pick up the various pallets of units ready to return for weeks.
I nicely replied and said OK let me know when the issue is resolved.
Issue #3- Another 30 days goes by with zero communication... I email again... i get a response that says my unit was shipped then returned because of shipping issues on my end this time.. i was assured that it would be resent and i would get a tracking number pronto.
Issue #4- More time goes by and to my surprise i am a little irritated.. Go figure. I email again to which i get a response that is almost confusing. they say the unit was shipped out and i should have received a tracking number and i should maybe check my spam filter.... duuude?
Finally i decided i am going to file a Paypal dispute. Then i escalated it to a claim. to my surprise i received a response from Lextech that i was in a breech of contract and my unit would be sold and could pretty much have a nice life....
Long story short i got my money back from Paypal. now pursuing legal actin to receive my actual unit and display back. Lextech Lighting Solutions, in my opinion, are a bunch of crooks.
Where can i go to get my Light Bulb and LCD Screen in my A/C Climate Control Unit fix????
I sent my unit in back in April to get the LCD Screen Fixed & Light Bulbs replaced.
Issue #1- I was told i sent my unit with special perimeters and that they only works between the hours of 10pm-8am??? 1. I took it to FedEx and shipped it like i ship ALL of my items???. 2. Who works those hours???
1 week later he finally went down to the local FedEx and picked the unit up.
Issue #2- One month goes by and i hear Zero communication from them. so i type up an email and get a response that the unit was finished but they have had a major shipping issues where FedEx hadn't come to pick up the various pallets of units ready to return for weeks.
I nicely replied and said OK let me know when the issue is resolved.
Issue #3- Another 30 days goes by with zero communication... I email again... i get a response that says my unit was shipped then returned because of shipping issues on my end this time.. i was assured that it would be resent and i would get a tracking number pronto.
Issue #4- More time goes by and to my surprise i am a little irritated.. Go figure. I email again to which i get a response that is almost confusing. they say the unit was shipped out and i should have received a tracking number and i should maybe check my spam filter.... duuude?
Finally i decided i am going to file a Paypal dispute. Then i escalated it to a claim. to my surprise i received a response from Lextech that i was in a breech of contract and my unit would be sold and could pretty much have a nice life....
Long story short i got my money back from Paypal. now pursuing legal actin to receive my actual unit and display back. Lextech Lighting Solutions, in my opinion, are a bunch of crooks.
Where can i go to get my Light Bulb and LCD Screen in my A/C Climate Control Unit fix????
08-05-15, 07:30 PM
#3
There really should be a sticky about not doing business with them. I'm sorry that this happened to you, and many of our other members. It's unfortunate that they still operate a business with terrible standards. Best of luck with your legal action, but I'm afraid it's going to be an uphill battle. My advice is to swing by your local junkyard, purchase a cheap cluster, and send it off to Tanin (approved vendor).
08-05-15, 09:45 PM
#4
Yep, Lextech used to be a MUCH better company but something happened, and nobody really knows what it was roughly 3 years ago and since then absolutely nobody has ever gotten a working unit returned to them from Lextech, and whoever is running their email now is extremely rude, and unprofessional.
Tanin Electronix is the only company who anyone on the forum has had a good experience with in recent years, myself included. It took them roughly 12 days to receive, fix, and ship out my cluster with burnt out back lighting, burnt needles and heat damage to the board. I was extremely happy with them and they did 1 day shipping with a tracking number and they have a presence on the forum and will answer most every question you might have. Miles ahead of the scam artists at Lextech.
Tanin Electronix is the only company who anyone on the forum has had a good experience with in recent years, myself included. It took them roughly 12 days to receive, fix, and ship out my cluster with burnt out back lighting, burnt needles and heat damage to the board. I was extremely happy with them and they did 1 day shipping with a tracking number and they have a presence on the forum and will answer most every question you might have. Miles ahead of the scam artists at Lextech.
08-06-15, 07:48 AM
#6
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Lextech did my hvac and it lasted about 90 days. Sent it to Tanin and they called and said "whoever" had done it had fubar'd it beyond repair. They had a extra hvac they sold me for $100 then refurbished it perfectly for $89. If you need a hvac unit they may be able to help you.
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08-07-15, 11:57 AM
#10
I replaced my HVAC display with a Popformance LXCC but sent the OEM unit to Tanin for repair as a spare/backup. Turned it in a week!!!
They will definitely get my cluster to replace the aging needles and update the back lighting when the time comes. Jason runs a top notch service.
Lextech has too many poor reports and should not be used by anyone.....
They will definitely get my cluster to replace the aging needles and update the back lighting when the time comes. Jason runs a top notch service.
Lextech has too many poor reports and should not be used by anyone.....
08-10-15, 11:06 AM
#14
1JZ Single SC400
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In Lextech defense, I have had always a great experience with Brian. They always communicated with me on anything that might have come up. I received mine back in about 2 weeks. Keep in mind, this is only for the climate control LED and the super white/blue LED back lighting.
I am not sure where Brian is for now, but if it were me, I would try to resolve all these issues.
For the senior members, seems to me that it looks like they fell off the face of the earth, like TM Engineering.
I am not sure where Brian is for now, but if it were me, I would try to resolve all these issues.
For the senior members, seems to me that it looks like they fell off the face of the earth, like TM Engineering.
08-10-15, 11:10 AM
#15
1JZ Single SC400
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Oh yeah,
I am the guy who won the needles when they did the drawing for a free set of needles. Man, that was such a ling time ago. I was 1992Lexus back then....
https://www.clublexus.com/forums/sc-...ml#post4417248
I am the guy who won the needles when they did the drawing for a free set of needles. Man, that was such a ling time ago. I was 1992Lexus back then....
https://www.clublexus.com/forums/sc-...ml#post4417248