2016 RX 350 Excessive noise and vibration
05-31-17, 01:59 PM
#811
Just got a call from lexus engineer that it is a normal characteristic of the vehicle. Side mirror vibration is normal. They said the AC issue will be fixed and the parts have been ordered.
I am so upset how is vibration and droning noise normal on a 58k LUXURY vehicle. Last lexus for me.
will tell all my friends not to buy lexus any more for their "characteristic vehicles".
I had initiated a vehicle buy back, so I guess no go
I am so upset how is vibration and droning noise normal on a 58k LUXURY vehicle. Last lexus for me.
will tell all my friends not to buy lexus any more for their "characteristic vehicles".
I had initiated a vehicle buy back, so I guess no go
05-31-17, 02:22 PM
#812
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05-31-17, 03:41 PM
#813
Lexus Test Driver
05-31-17, 04:56 PM
#815
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05-31-17, 06:18 PM
#816
Wow that must be bad. I complain like crazy about the vibration but I know mine isn't that bad. If my mirror was shaking from vibration I probably would have driven it through the dealership window by now. Really sorry to here that. Maybe by some miracle Lexus will find a fix and we can all enjoy our cars.
05-31-17, 09:35 PM
#818
I got a call from my case worker earlier today.. he said Lexus is aware of the issue. He said he's going to read up and gather all the information he can and get back to me on friday.
I drove the car around today to run errands and my vibration is at its worst when accelerating after slowing down from making a turn.(1200-2000rpm) Its like driving a manual and leaving it 5th gear when you really should be in 2nd or 3rd.
I know mine isn't as bad as some of you guys but for the amount i paid for this car i expect so much more. I really hope Lexus does something about this.
I drove the car around today to run errands and my vibration is at its worst when accelerating after slowing down from making a turn.(1200-2000rpm) Its like driving a manual and leaving it 5th gear when you really should be in 2nd or 3rd.
I know mine isn't as bad as some of you guys but for the amount i paid for this car i expect so much more. I really hope Lexus does something about this.
06-01-17, 08:37 AM
#819
Just got a call from lexus engineer that it is a normal characteristic of the vehicle. Side mirror vibration is normal. They said the AC issue will be fixed and the parts have been ordered.
I am so upset how is vibration and droning noise normal on a 58k LUXURY vehicle. Last lexus for me.
will tell all my friends not to buy lexus any more for their "characteristic vehicles".
I had initiated a vehicle buy back, so I guess no go
I am so upset how is vibration and droning noise normal on a 58k LUXURY vehicle. Last lexus for me.
will tell all my friends not to buy lexus any more for their "characteristic vehicles".
I had initiated a vehicle buy back, so I guess no go
I have a very high HP truck that rattles the windows in my house and the mirrors don't vibrate!
06-01-17, 08:52 AM
#820
It seems that Lexus is saying that the vibration and drone issues are normal characteristics of the car. Whether it's how the engine is mounted or the far too low rpm drone type noise. But I don't think the "engineer" meant the vibrating mirror is a characteristic of the car. There is no way that a vibrating mirror is a characteristic of any car. This becomes a safety issue and needs correcting.
I have a very high HP truck that rattles the windows in my house and the mirrors don't vibrate!
I have a very high HP truck that rattles the windows in my house and the mirrors don't vibrate!
06-01-17, 10:36 AM
#821
Unfortunately FastFord, you are in Canada & lemon laws are much weaker & often nonexistent. Have spoken with a lemon law attorney? Perhaps there is a deal that could be made to get you out of that vehicle & into a more suitable Lexus, or at worst, have Lexus buy it back. I had a buy back on another brand that was a complete pile of *****. My attorney said he had never had a buy back with a Lexus, because they really try to keep that from happening. I think it's worth your time in exploring that possibility. Either you haven't talked to the right people to make things right, or Toyota has really changed their philosophies.
As far as talking to the right people, I would bet I am the only one here that has an email from a Director at Lexus. Everyone else says they have escalated it to the Lexus Customer care people. I posted how to get in touch with Executives at Lexus USA for those that are fed up with the help desk\dealer. My experience with a constant problem, that is the only way to go. I was also the first person in Canada to have the experimental tranny fix done. It was not offered to the consumer for two weeks after that.
As far as lemon laws go in Canada...we don't have anything like the US.
I have had lots of problems with many manufacturers. Occasionally you get a bad one. Resolving issues sometimes takes more time when the dealers hands are tied. I am more relentless than any lawyer and have more time on my hands. Plus I love the challenge. My wife won't go with me for major purchases or complaints. She thinks I'm too intense during a negotiation. I'm not intense I'm just prepared with facts and willing to do whatever is necessary for a mutual resolution.
I really do feel for the people that are having vibration and tranny issues. I would be happy to develop a process to identify these vehicles and send the results to Lexus in an appropriate manner.
Lets start with ...
Jim Lentz is Chief Executive officer of Toyota Motor North America, Inc. (TMNA); President and Chief operating officer of Toyota Motor North America.
Mark S. Templin, group vice president and general manager – Lexus Division
Jeffrey Bracken Vice President and General Manager – Lexus Division USA
Last edited by FastFord; 06-01-17 at 10:50 AM.
06-01-17, 11:42 AM
#822
I got a call from my case worker earlier today.. he said Lexus is aware of the issue. He said he's going to read up and gather all the information he can and get back to me on friday.
I drove the car around today to run errands and my vibration is at its worst when accelerating after slowing down from making a turn.(1200-2000rpm) Its like driving a manual and leaving it 5th gear when you really should be in 2nd or 3rd.
I know mine isn't as bad as some of you guys but for the amount i paid for this car i expect so much more. I really hope Lexus does something about this.
I drove the car around today to run errands and my vibration is at its worst when accelerating after slowing down from making a turn.(1200-2000rpm) Its like driving a manual and leaving it 5th gear when you really should be in 2nd or 3rd.
I know mine isn't as bad as some of you guys but for the amount i paid for this car i expect so much more. I really hope Lexus does something about this.
06-01-17, 12:19 PM
#823
What bothers me the most is that I bought this car for my wife.. We're both finally debt free and the RX has been her dream car since we were in high school! My family has been life long devoted customers to Toyota/Lexus and I let my case worker know that. again.. I really hope Lexus does something about this.
06-01-17, 02:23 PM
#824
Check the date of the first post and the last post on this thread and see if anything has changed on Lexus' end. I'm trading my car in soon, I've owned the Lexus brand since 1990 btw.