I would like to share a personal experience with RX350 and to see if this ever happened to any other users. In the last 12 years, we have been loyal Lexus fans and we like the quality and value the Lexus provides. But an incident on 02/11/2017 changed our affection for Lexus brand. Around 10:30pm 02/11/2017 that evening, we came back from a dinner engagement, my wife pressed the Homelink button and the garage door(A chamberlain ½ hp opener system) opened as expected and she drove the car into the garage, unfortunately somehow the garage door came down while the car was on the way into the garage. This caused some damage at the top of RX350 and the door rose up due to its safety feature. Then I got out of the car and asked my wife to back out of the garage, surprisingly the door came down again while the car was more or less at the same position. Fortunately, I was standing right underneath the door and was able to stop the door before it hit the car again. We reported the problem and Lexus took more than three months to inspect, investigate, test. On May 31, 2017 Lexus’s Legal department sent us a letter indicating that the Lexus Homelink system worked properly after their technicaind tested it for about one hour. Therefore, Lexus could not provide any assistance to us in regard to our request. I called and indicaed to the representative that this type of intermitten problem typically will take much longer testing tiem to make it happen again. She indicated that they have done what they could and do not plan to invest more time in retesting it.

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