2RX Oil Line Failure - Catastrophic Consequences (pictures)
12-24-16, 04:42 PM
#211
Lead Lap
I'll help you out, but you should use the SC forum for posting next time. This is an oil cooler thread on the RX 2nd gen forum. Anyhow, that is an access panel in which you will stick into your key to unlock your transmission if it were to become stuck in gear or unable to shift from park for example. Check your manual it will tell you how to perform this operation if needed. You can find the little panel to replace with online, but for something that cheap, just call your Lexus dealer parts and ask to order one.
02-26-17, 01:22 PM
#212
Sorry for bringing up an old thread, but did they ever covered your towing expenses to the Lexus dealer for replacement of those hose lines ? Thanks
05-11-17, 05:03 PM
#213
Driver School Candidate
Hey Everyone,
Here's an update. It was indeed the Oil Cooler Hose that blew and my engine is reported to be OK. As for the repair, there are two recalls in Canada (Lexus Canada). One for the oil cooler hose and the other for the VVTi hose. Because my vehicle was originally American, Lexus Canada told me nope. Call Lexus USA. I called Lexus USA and they said nope no recall on your vehicle. What gives??? I dug deeper and I found out that they extended the warranty for this issue. Around page 7 in this thread it is mentioned http://www.reimbursementlexus.com/cu...cation-letter/ . Lexus USA did not issue a recall on this issue but merely an extended warranty on it. What's the diff? I dunno and nor does my Canadian dealership. Lexus USA said to pay the bill at the dealership in Canada and send them the documents for review.
So, now my oil hose is fixed but because there was a recall on the VVT-i hose in Canada, I requested they change the VVTi hose as well and I will be submitting both invoices to Lexus USA.
I hope this information helps. Cheers.
Here's an update. It was indeed the Oil Cooler Hose that blew and my engine is reported to be OK. As for the repair, there are two recalls in Canada (Lexus Canada). One for the oil cooler hose and the other for the VVTi hose. Because my vehicle was originally American, Lexus Canada told me nope. Call Lexus USA. I called Lexus USA and they said nope no recall on your vehicle. What gives??? I dug deeper and I found out that they extended the warranty for this issue. Around page 7 in this thread it is mentioned http://www.reimbursementlexus.com/cu...cation-letter/ . Lexus USA did not issue a recall on this issue but merely an extended warranty on it. What's the diff? I dunno and nor does my Canadian dealership. Lexus USA said to pay the bill at the dealership in Canada and send them the documents for review.
So, now my oil hose is fixed but because there was a recall on the VVT-i hose in Canada, I requested they change the VVTi hose as well and I will be submitting both invoices to Lexus USA.
I hope this information helps. Cheers.
HEY ALL, Here's another update. Lexus USA came through and reimbursed me in full for the replacement of the oil-cooler hose. Cheers Lexus! Looking forward to another RX350 if this one ever dies on me....going strong still with over 100k miles.
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Paul3637 (05-15-17)
05-11-17, 06:35 PM
#214
Racer
I changed my oil cooler line myself this Tuesday because I started a road trip today. Unfortunately I wasn't aware of the extended warranty expiring, so I don't get any reimbursement. But since I did it my self, I'm only out the $50 for the pipe.
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Paul3637 (05-15-17)
05-23-17, 07:05 AM
#215
Driver School Candidate
Possible second failure...
We bought our 2007 RX 350 in 2011. It now has about 100K miles on it. Over the weekend, it appears we had a blow out on the oil cooler line or perhaps the VVT-I. Similar experience to every one of the previous posts.
Major oil loss in a short time frame, rattling engine, etc. We towed it to our local shop who on Monday said they wouldn't touch it because it could be covered under a warranty extension, so off to the the dealership it went.
They said they would take a look and would cover the cost for replacement if it meets the criteria. I am still waiting for that call this morning. Biggest concern is the engine. How much damage did it sustain?
Last night I went back through the service records of the vehicle. What I find really concerning is that in 2010 (54K miles) the dealership performed the following work.
9LH REPLACE OIL COOLER HOSE FOR RX 350
DESCRIPTION: 9LH REPLACE OIL COOLER HOSE FOR RX 350 ~ ~C/S: PLEASE PERFORM 9LH OIL HOSE CAMPAIGN. ~ ~ ~ ~REPLACED VVT-I OIL HOSE
It appears that the car had both the VVT-I and the oil cooler hose replaced. I'd assume that they replaced it with the metal and hard line tubes... Could they have replaced with the old style... could the new hard lines now be failing???
I will update you all when I get more information today.
I certainly appreciate all the posts on this subject. I had no idea this issue existed and can see why we wouldn't have received any notice about it (the work had been done...)
Let's hope we don't have a new problem with the replacement parts...
Major oil loss in a short time frame, rattling engine, etc. We towed it to our local shop who on Monday said they wouldn't touch it because it could be covered under a warranty extension, so off to the the dealership it went.
They said they would take a look and would cover the cost for replacement if it meets the criteria. I am still waiting for that call this morning. Biggest concern is the engine. How much damage did it sustain?
Last night I went back through the service records of the vehicle. What I find really concerning is that in 2010 (54K miles) the dealership performed the following work.
9LH REPLACE OIL COOLER HOSE FOR RX 350
DESCRIPTION: 9LH REPLACE OIL COOLER HOSE FOR RX 350 ~ ~C/S: PLEASE PERFORM 9LH OIL HOSE CAMPAIGN. ~ ~ ~ ~REPLACED VVT-I OIL HOSE
It appears that the car had both the VVT-I and the oil cooler hose replaced. I'd assume that they replaced it with the metal and hard line tubes... Could they have replaced with the old style... could the new hard lines now be failing???
I will update you all when I get more information today.
I certainly appreciate all the posts on this subject. I had no idea this issue existed and can see why we wouldn't have received any notice about it (the work had been done...)
Let's hope we don't have a new problem with the replacement parts...
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Paul3637 (11-19-18)
05-23-17, 08:58 AM
#216
Lead Lap
We bought our 2007 RX 350 in 2011. It now has about 100K miles on it. Over the weekend, it appears we had a blow out on the oil cooler line or perhaps the VVT-I. Similar experience to every one of the previous posts.
Major oil loss in a short time frame, rattling engine, etc. We towed it to our local shop who on Monday said they wouldn't touch it because it could be covered under a warranty extension, so off to the the dealership it went.
They said they would take a look and would cover the cost for replacement if it meets the criteria. I am still waiting for that call this morning. Biggest concern is the engine. How much damage did it sustain?
Last night I went back through the service records of the vehicle. What I find really concerning is that in 2010 (54K miles) the dealership performed the following work.
9LH REPLACE OIL COOLER HOSE FOR RX 350
DESCRIPTION: 9LH REPLACE OIL COOLER HOSE FOR RX 350 ~ ~C/S: PLEASE PERFORM 9LH OIL HOSE CAMPAIGN. ~ ~ ~ ~REPLACED VVT-I OIL HOSE
It appears that the car had both the VVT-I and the oil cooler hose replaced. I'd assume that they replaced it with the metal and hard line tubes... Could they have replaced with the old style... could the new hard lines now be failing???
I will update you all when I get more information today.
I certainly appreciate all the posts on this subject. I had no idea this issue existed and can see why we wouldn't have received any notice about it (the work had been done...)
Let's hope we don't have a new problem with the replacement parts...
Major oil loss in a short time frame, rattling engine, etc. We towed it to our local shop who on Monday said they wouldn't touch it because it could be covered under a warranty extension, so off to the the dealership it went.
They said they would take a look and would cover the cost for replacement if it meets the criteria. I am still waiting for that call this morning. Biggest concern is the engine. How much damage did it sustain?
Last night I went back through the service records of the vehicle. What I find really concerning is that in 2010 (54K miles) the dealership performed the following work.
9LH REPLACE OIL COOLER HOSE FOR RX 350
DESCRIPTION: 9LH REPLACE OIL COOLER HOSE FOR RX 350 ~ ~C/S: PLEASE PERFORM 9LH OIL HOSE CAMPAIGN. ~ ~ ~ ~REPLACED VVT-I OIL HOSE
It appears that the car had both the VVT-I and the oil cooler hose replaced. I'd assume that they replaced it with the metal and hard line tubes... Could they have replaced with the old style... could the new hard lines now be failing???
I will update you all when I get more information today.
I certainly appreciate all the posts on this subject. I had no idea this issue existed and can see why we wouldn't have received any notice about it (the work had been done...)
Let's hope we don't have a new problem with the replacement parts...
9LH is VVTi
9LC is Oil Cooler.
Read through the forums, there's tons about it. I'm at work now, so in a rush.
05-23-17, 10:10 AM
#217
Driver School Candidate
Thanks for the clarification. The use of the term Oil Cooler Hose threw me and hence the reason I thought perhaps both had been done in 2010.
I find it interesting that once they plugged our Vin # into their system during one of our recent visits, it wouldn't have flagged this issues as still unresolved. What a great proactive approach that could be for them...
I find it interesting that once they plugged our Vin # into their system during one of our recent visits, it wouldn't have flagged this issues as still unresolved. What a great proactive approach that could be for them...
05-23-17, 12:27 PM
#218
Lead Lap
Thanks for the clarification. The use of the term Oil Cooler Hose threw me and hence the reason I thought perhaps both had been done in 2010.
I find it interesting that once they plugged our Vin # into their system during one of our recent visits, it wouldn't have flagged this issues as still unresolved. What a great proactive approach that could be for them...
I find it interesting that once they plugged our Vin # into their system during one of our recent visits, it wouldn't have flagged this issues as still unresolved. What a great proactive approach that could be for them...
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Paul3637 (06-04-17)
06-05-17, 06:40 AM
#219
Driver School Candidate
Fully paid for repair...
Just a quick follow up to my post about the Oil Cooler line that let go a couple weeks ago.
The concern was that we'd blown the engine, but wouldn't know until they replaced the hose and put oil back in her... So we went ahead and did the work.
The engine sounds and checks out fine. So that was a relief!
The initial decision by the dealership was that we were outside the 10 year time frame for this repair, so we would need to pay for the work.
I had a long discussion with the service manager about the difference between a partnership and just being a vendor. I even shared with him that if they had told us about this hose last year when the car was in for service twice, I likely would have had it replaced as a preventative measure.... But I paid the bill and my daughter was happy to have her car back!
When the manager of the dealership called to ask about our experience, my wife gave him the same speech. Evidently she's more persuasive. He made a few calls and let us know that they would be refunding our payment. A major step in the right direction towards that partnership I was looking for!
So I am happy to report we have a happy ending to our Oil Cooler Hose failure. Well done Kuni Lexus for taking care of this!
The concern was that we'd blown the engine, but wouldn't know until they replaced the hose and put oil back in her... So we went ahead and did the work.
The engine sounds and checks out fine. So that was a relief!
The initial decision by the dealership was that we were outside the 10 year time frame for this repair, so we would need to pay for the work.
I had a long discussion with the service manager about the difference between a partnership and just being a vendor. I even shared with him that if they had told us about this hose last year when the car was in for service twice, I likely would have had it replaced as a preventative measure.... But I paid the bill and my daughter was happy to have her car back!
When the manager of the dealership called to ask about our experience, my wife gave him the same speech. Evidently she's more persuasive. He made a few calls and let us know that they would be refunding our payment. A major step in the right direction towards that partnership I was looking for!
So I am happy to report we have a happy ending to our Oil Cooler Hose failure. Well done Kuni Lexus for taking care of this!
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Paul3637 (11-19-18)
06-05-17, 09:41 PM
#221
Racer
I doubt that using synthetic oil makes any difference if the oil cooler line blows out.
The main thing one needs to do is turn off the engine and put the transmission in neutral and coast to a stop. Just be aware that with the engine shut off, you won't have any power steering.
The main thing one needs to do is turn off the engine and put the transmission in neutral and coast to a stop. Just be aware that with the engine shut off, you won't have any power steering.
06-05-17, 09:49 PM
#222
Racer
Last year I was doing a road trip vacation and was leaving the Denver area to go to the Grand Canyon and the car developed problems. Turned around and limped into Kuni and they got me fixed up and back on the road the same day. I was really happy with their quick service.
06-06-17, 08:24 AM
#223
Lead Lap
06-06-17, 08:26 AM
#224
Lead Lap
Last year I was doing a road trip vacation and was leaving the Denver area to go to the Grand Canyon and the car developed problems. Turned around and limped into Kuni and they got me fixed up and back on the road the same day. I was really happy with their quick service.
06-15-17, 07:31 PM
#225
Just a quick follow up to my post about the Oil Cooler line that let go a couple weeks ago.
The concern was that we'd blown the engine, but wouldn't know until they replaced the hose and put oil back in her... So we went ahead and did the work.
The engine sounds and checks out fine. So that was a relief!
The initial decision by the dealership was that we were outside the 10 year time frame for this repair, so we would need to pay for the work.
I had a long discussion with the service manager about the difference between a partnership and just being a vendor. I even shared with him that if they had told us about this hose last year when the car was in for service twice, I likely would have had it replaced as a preventative measure.... But I paid the bill and my daughter was happy to have her car back!
When the manager of the dealership called to ask about our experience, my wife gave him the same speech. Evidently she's more persuasive. He made a few calls and let us know that they would be refunding our payment. A major step in the right direction towards that partnership I was looking for!
So I am happy to report we have a happy ending to our Oil Cooler Hose failure. Well done Kuni Lexus for taking care of this!
The concern was that we'd blown the engine, but wouldn't know until they replaced the hose and put oil back in her... So we went ahead and did the work.
The engine sounds and checks out fine. So that was a relief!
The initial decision by the dealership was that we were outside the 10 year time frame for this repair, so we would need to pay for the work.
I had a long discussion with the service manager about the difference between a partnership and just being a vendor. I even shared with him that if they had told us about this hose last year when the car was in for service twice, I likely would have had it replaced as a preventative measure.... But I paid the bill and my daughter was happy to have her car back!
When the manager of the dealership called to ask about our experience, my wife gave him the same speech. Evidently she's more persuasive. He made a few calls and let us know that they would be refunding our payment. A major step in the right direction towards that partnership I was looking for!
So I am happy to report we have a happy ending to our Oil Cooler Hose failure. Well done Kuni Lexus for taking care of this!
This just happened to my wife's car a few weeks ago. I asked the service advisor being covered by the warranty/TSB and she said it had passed. Perhaps I should call back and ask to talk to the manager instead.