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Picked up my car from the dealer today after having the fuel pump finally replaced and noticed a couple paint chips on the rear bumper and the rear seat wasn't even clipped on because the retaining clips broke. They said they can send the car to a shop and have the bumper fixed but I'm really against having the car taken apart because it never comes back the same... Any recommendations on how to fix this? Seems like some of the bumper got dug out too. Don't mind living with it if the only way to fix it is to have it repainted.
Wow, that Sucks & on the REAR Bumper on Top of that (don't guess i've ever seen any that Bad on the Rear)! I would Definitely let a Professional do it unless you Know what you're doing! Were they on there Before you left it with them, if Not i'd Raise some Hell & get them to take care of it!
Wow, that Sucks & on the REAR Bumper on Top of that (don't guess i've ever seen any that Bad on the Rear)! I would Definitely let a Professional do it unless you Know what you're doing! Were they on there Before you left it with them, if Not i'd Raise some Hell & get them to take care of it!
Wasn't there before. When I picked it up, there was some white stuff smeared there and one of the service guys cleaned it off and that's what was underneath. Atleast the paint and bumper are both dark colors lol.
They are too deep to be fixed by touch up or any type of wet sanding.
The only way to fix it is with "great" paint shop.
Find the best in your area and have the dealership pay the bill
There is no other way
Dealer has their own body shop. Probably safe to just have them do it? Their shop will take a look at it when I take it back in for the backseat clips.
Picked up my car from the dealer today after having the fuel pump finally replaced and noticed a couple paint chips on the rear bumper and the rear seat wasn't even clipped on because the retaining clips broke. They said they can send the car to a shop and have the bumper fixed but I'm really against having the car taken apart because it never comes back the same... Any recommendations on how to fix this? Seems like some of the bumper got dug out too. Don't mind living with it if the only way to fix it is to have it repainted.
Why do you think that? That's ridiculous. Maybe this is true on a Ford, but not a Lexus with its level of fit and finish.
Like others have said, the bumper needs to be repainted. I wonder what they were doing back there in the first place.
Also, you need to have a good rapport with your service advisor and impress upon them that your car is your baby and that you're OCD about it. They will translate this to the tech(s) that work on your car. Most customers don't give a crap about their cars, but when a service advisor knows you're a no nonsense person they will make the extra effort to look out for your car. Always do a walk around inside and out when you drop your car off with them. And make all checks when you pick the car up and don't leave the lot without bringing anything out of the ordinary to their attention.
The weakness with these guys is their reviews from corporate. 9 out of 10 dealerships will care about this bigtime b/c it affects their business since the dealerships compete with one another regionally. So when they do a good job make sure you tell them that when corporate calls/emails you will give them a stellar review. If they muck something up then let them know that you're dissapointed with the service and that it will be impossible for you to give them a good review when corporate calls/emals you. This will usually put a fire under their butts.
Last edited by TheBatman; Jun 20, 2015 at 05:59 AM.
Paint Chips
