Hey folks - I've had a 350h for about 10 days, and the questions keep coming! We had the opportunity to drive it much more, and have noticed that the alignment seems off - when the wheel is straight, the car pulls to the left. The dealer I purchased from is far from where we live, so I'll need to go to a local dealer to get this checked out.

Is this something that we could get Lexus to cover, since the car is so new, or do you think we'll need to pay? If so, how much would you expect to pay for an alignment?

 

Let's start with something simple...
Make sure wheels are properly inflated...all of them

Is there any Lexus dealer near you? if so go there. You don't have to take it to your dealer that sold it.

Call your dealer and ask them what they can do for you. Maybe they have some sort of program with a Toyota dealer or a recommended alignment shop that they deal with.
Either way it should be covered under warranty. ( not sure if you go to an independent shop)

 

I had a similar issue with a prior new Lexus and the dealer I took it to (different from the one I bought it from) went on a test drive with me to see if he could reproduce the problem. I won't get into the results of that situation, but the topic did come up that they could do one alignment under warranty for a new car. I ended up not proceeding with the work as it seemed my problem wasn't related to improper alignment but rather the crowning of the roads I drive. But I do imagine it's still the case that if they can reproduce the problem on a level stretch of road, you'll be in luck.

 

During my first service 1600km, my dealer fixed my alignment issue, and they didn't charge me. They put it under warranty.

 

Just a thought, but could the pull you're feeling be the lane departure feature? From the few times I've driven the wife's NX, it's pretty subtle.