iPhone 13 Pro Max in an Apple case and it won't charge more than a few mins max. My wife's iPhone XS in the apple case charges fine... I'm pretty sure it has to do with the larger camera bump on the 13 with a case that causes it. What's the best and most effective way of reporting this to Lexus?

 

What's there to report? It works ..just not with your phone in it's case (and/or) camera bump . It comes with wireless charging, which it does, they didn't say it'll work with all phones. It'll be different if it didn't work at all
Just like mine, it works without case fine, with case, it's hit and miss ..

 

I mean, I think it's FAIR to expect it to work with all (current) phones... most wireless chargers in the world do not struggle with this at all. In lieu of that, a switch to disable it would be great so I could just plop a functional wireless charger on top of it.

 

Do you guys find your iPhone still gets hot as if it were charging even though the orange light is blinking and the phone isn't charging through the wireless pad?

 

My Samsung S21 does get on the hotter side from time to time but never dramatically too hot...

 

it does work..just not with all cases. can't expect them to test all the cases for all the phones out there right? should it work with an otterbox too? lol

unless you're saying it doesnt work with your phone even without a case?

 

It doesn’t work with my iPhone 13. It is a tiny bit better without a case, but still useless as it will only charge for a minute or so before disconnecting. I think there’s a reasonable assumption that it would work with the most current iPhone, and yet, it dies not.

 

I don't have an iPhone, I use Android, but with my Samsusng S21 in a relatively thick case (UAG Plasma) it works fine most of the time (95 to 99%). My wife's Samsung S9 also works fine in a relatively thick case. As yours does not work even with the case removed, perhaps there is a problem with your wireless charging unit or with your iPhone 13? I think your best bet is to show the problem at your Lexus Service place...

I am adding a picture of the UAG case to show approximately how much extra space it takes... It does work in my car.

 

It’s because the iPhone has the raised camera on the back. It makes it so it does not lay flat on the charger. It connects for a minute, but as soon as you drive and it slides a little, it disconnects. I’ve already been to the dealership. There is no fix, as it’s just poor design.

 

I see. So the problem lies with Apple not Lexus... Too bad nothing can be done about it besides switching to a different phone, that must be very frustrating!

May I suggest using a magnetic break away connector on your phone? I have some for my Android (Type C) and I believe they also exist for apple. A small portion of the plug remains permanently in the phone connector and only protrudes very little. The remainder of the connector and cable connect by simply approaching one to the other through magnetic contacts (like the Apple power cord for MacBooks and likely other Apple products). That way you can connect very quickly to your power cable in the car as it magnetically snaps, you don't have to insert and remove each time. Not as nice a wireless but pretty close... and very reliable.

 

I disagree. My phone works just fine with other Qi chargers. The iPhone pre-dates the car, and Lexus should have tested the charger with the most current iPhone. There are also phones other than iPhones that have a camera on the back. Lexus could have made the charging platform shorter so that the camera doesn’t touch it. Or they could have designed it so that there is an adjustable (pressure) width on the pad so that the phone locks in and doesn’t slide around when you drive. Just poor design by Lexus.

I just plug my phone in. It’s not that big of a deal, just annoying.

 

I am not sure how much the iPhone13 camera lenses protrude but my Samsung S21 does have camera lenses protruding at the back AND the UAG Plasma case also does have a significant "bumper" protection across the back which adds almost 4mm (3.7mm) to the phone's back without case (and it protrudes over 2mm beyond the already protruding camera lenses) so it is definitely not flush with the charger... and it works fine in MY car.

Perhaps other users of iPhone 13 can chime in and tell if it works for them or not so you can know if it is only a problem with your car/phone or if all of them have the same problem...

For comparison purpose, this is the camera "bump" on the S21:

Good luck!

 

I see some people implying that it's the iPhone and not the Wireless Charger, that is WILD. Everything about the NX has been great and worked as intended (*knock on wood) but that Wireless Charger is useless it's stressful. Not sure how to go about making it work but the solution would of been to put a higher quality charger and not what seems like a cheap QI Charger.

 

It’s not that it’s cheap. It’s the physics of having a phone with a large camera bump which prevents the phone from resting flat on the charger.

 

As I did not have much problem using the wireless charger in my car, I never really paid attention to it. This thread led me to investigate a bit more...

The results apply exclusively to MY car and MY Samsung S21 phone (well to my wife's Galaxy S9 phone as well). I believe there may be variations from car to car and between various phones models.

If I move the phone around on the charger surface, there is slightly less reliable charging when the phone is fully pushed forward or fully pushed to the back. The most reliable charging is when the phone is centered on the darker charging zone of the tray. Moving the phone totally to the left or to the right does not seem to make a difference.

I then tried to find out the maximum thickness between the back of my phone and the charger pad which still allows reliable charging. I left the phone in it's UAG case as I already know it works fine that way. The UAG adds 3.7mmm of space from the flat part of the phone (not from the protruding lenses). To test the distance, I added credit cards between the charger and the phone in its case (I used old CC so no problem with demagnetisation). With 1 card added between the pad and the phone: no problem, still charges. With 2 cards added, still no problem. With 3 cards it still charges but it disconnects often. With 4 card, no charging at all. I only tested with the CC when the phone was well centered on the charging pad as it is the most reliable spot for me.

2 CC on top of each other are about 1.5 to 2mm thick.

So, in MY car and with MY phone the charger works reliably enough (95 to 99%) up to a distance (plastic thickness of UAG case + CC spacers) of about just over 5mm.

As a side note, on my previous NX300h my phone (a Samsung Note 8) would not even fit on the charging tray (phone too large) so I was never able to use it. I tested the Note 8 in this car, even though I am not using it anymore, and it did fit and charge within its own clamshell case (slightly slimmer than my current UAG case).

Reading the problems other users are having I feel lucky that my charger unit does work well enough. I am wondering if they did put different types/brands of chargers in some vehicle vs other vehicles due to the supply chain logistic issues and some are stronger than others?