I don't see how any vehicle couldn't have this upgrade. Cant Apple Play be purchased and installed by anyone? Am I missing something?

my co-worker his getting apple car play on his mazda cx5 2017. He said software and usb upgrade. come on lexus....

I purchased my NX yesterday. It does not have CarPlay because it was produced prior to October. However I asked the dealer and he did have two NX's out of 122 that had CarPlay. This was the first dealer that seemed to know the most about it. They were the only two which had November ship dates. I looked at those cars they were FSport, White with red interior. Not the colors I wanted. On the dealers invoice it had listed that it had CarPlay. It was included as standard equipment. I just didn't want to wait so I purchased without it.

I contacted Lexus about this and they said they have no plans to update older models. I saw the Mazda announcement as well and they are upgrading systems back to 2014. Lexus just deleted some apps that were pretty much useless with the exception of Pandora. I have the navigation system in my car and while it is comprehensive, it really falls down when you are trying to do voice commands while driving. I can't tell you how many times my wife and I have reached for our phones to ask for directions because we were thoroughly frustrated with the voice recognition on the Lexus navigation. Why can't Lexus and Toyota do an upgrade that offers their customer base the ability to use Carplay or Android auto. I am a loyal Toyota and Lexus owner and this is totally frustrating.

If I understand the thread correctly, I can NOT update my 2016 Nx with Apple Play?

Agreed! :thumbup:

well that sucks

Anyone think this could work?
 

I bought 2019 NX300h believing that it comes with CarPlay. I saw it as a standard for 2019 NX on Lexus web page and didn't ask anything to the dealer. (Also, dealer didn't say anything...) And, surprisingly, the car didn't come with CarPlay. :(

This is the 2019 NX features page on the official Lexus web:

https://cimg9.ibsrv.net/gimg/www.clu...edcfe90849.png

It has bold text "Standard On: NX 300h, NX 300 F SPORT, NX 300" without any (*). OK, the fine print has "Standard on all NX models from October 2018 production".

First, people doesn't read such detail description. It's stated as a standard feature.

Second, it was talking about "2018 production". I'm buying 2019 model. As a simple customer, why I should care about 2018 production? Who cares about the manufacturing date when buy a car? Only model, year (model year), and color matters. The dealer's car description doesn't even mention manufacturing date. It only shows model, year,, VIN number, and a meaninglessly long list of spec & features. (Yes, VIN has the info... But, I don't know how to decode it.)

The dealer seems doesn't want to do anything about this. Is there a way to report Lexus web as a false advertisement or, at least, misleading buyers?

False advertising
 

Talking to the dealer about a resolution. They will talk with their tech specialist to find if there is any upgrade method (official or non-official). I don't have much hope on it, anyway.

The last resort would be an exchange. Fortunately, the dealership has 5-day (500 mile) exchange policy. (It has been only 2 days since the purchase.) I didn't want to cause too much trouble and tired to use the Enform + Scout GPS....But... that was an horrible experience. Totally unusable. Also, checking the current inventory on dealer's web page, almost every NX 300h on the list claimed to have CarPlay. It made me feeling somewhat being betrayed. :(

If Lexus really cares their customers, they should provide a company-level remedy taking the responsibility of the misleading advertisement.

STAY AWAY FROM Scout GPS! That software will get you killed! Twice now, on the INTERSTATE, Scout GPS gave directions as follows; "Make a U-turn." Umm...no thanks.

Good luck!