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Recall Notice - DCM Reprogramming

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Old Oct 2, 2019 | 05:53 PM
  #16  
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I have a 2016 LS460 L and I got the notice for GPS update. Said to update before November 2019.

Last edited by LHH; Oct 2, 2019 at 05:54 PM. Reason: Wrong number
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Old Oct 2, 2019 | 08:24 PM
  #17  
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Originally Posted by LHH
I have a 2016 LS460 L and I got the notice for GPS update. Said to update before November 2019.
Can you please scan and post the letter you received? I will PM you also. Thank you!
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Old Oct 3, 2019 | 07:08 AM
  #18  
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Sorry, but I threw it out since I am going in for service in a couple of weeks.
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Old Oct 3, 2019 | 07:41 AM
  #19  
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I have a 2015 GX460 and received the notification. I am taking it in tomorrow. I also have a 2002 SC430 and did not receive anything related to that vehicle.
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Old Oct 4, 2019 | 10:23 AM
  #20  
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Mr. "emg2919" since you are taking your car in tomorrow for service, could you please ask your dealer while you are there, what years, and models does this recall is applicable to, and should everyone who has a navigation system in their car be worried or be effected? Please let us all know what they recommend/tell you. We, here at the forum, collectively thank you.
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Old Oct 4, 2019 | 10:49 AM
  #21  
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I just dropped it off. I'll ask when I pick it up for some details...
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Old Oct 4, 2019 | 01:50 PM
  #22  
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I got the letter for a 2015 ES and a 2017 GX. You only need to have the work done if you subscribe to Safety Connect where they send help if you are involved in a crash. If you do not use Safety Connect then it does not matter as they aren't going to send anyone out to help you. I have Safety connect on both those cars.
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Old Oct 4, 2019 | 08:57 PM
  #23  
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Had a great experience at Wesley Chapel Lexus in Florida. Back in the Lexus saddle again with a CPO, 2017 LS460 in Black/Black. Purchased at Lexus of Orlando, but thought I'd give Wesley Chapel an opportunity to do the software update ala DCM. Called for an appointment and slotted for 2:00PM, with an indication it would take two to three hours. Upon arrival, after an hour on the road, was informed it would take approximately five (5) hours! My Service Advisor Bobby King, said, "Not to worry" and provided a 2019 ES350 overnight loaner. Returned in the morning to find my LS had been washed, the gas tank topped off, and a chilled bottled of water in the cup holder! Oh! and the update had been performed. Love my Lexus!
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Old Oct 8, 2019 | 05:19 AM
  #24  
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I got this done, took 2 hours. I asked the SA about specifics, but she was pretty vague. I don't think it was intentional, she just wasnt all that sure. She did say she's seen the RX, ES, GX models come in to get it done. She didnt know much more than that...
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Old Nov 6, 2019 | 08:35 PM
  #25  
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I got the message as well for my 2015 GS350 F Sport. As stated above it only applies if you subscribe to Safety Connect. In a nutshell, due to incorrect programming in the DCM software, after 2 November 2019 the GPS coordinates the that system will be calculated incorrectly. Thus not being able to send Emergency services for a collision, roadside assistance, or stolen vehicle locator. I also noticed on the Lexus app that my last parked location was off after 2 November 2019. Service scheduled to fix issue in 2 days. If you don’t have the service then your car is fine. The GPS while driving still works and is accurate.
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Old Nov 7, 2019 | 06:17 AM
  #26  
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Lexus called me a day before my appointment to have this work done. She said this involved the SOS system to which I don't subscribe. So, it doesn't effect the nav system, which was my initial understanding. Therefore, I cancelled the appointment.
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