Sticky/cracked interior panel customer support program notification - ZLZ

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Dec 9, 2020 | 07:45 PM

#121

johnnyg66

Racer

Joined: May 2010

Posts: 1,472

Likes: 154

From: Kansas

The parts on either side of the NAV are part of the Dash.

Dec 15, 2020 | 04:41 PM

#122

user 710812323

Pit Crew

Joined: Dec 2019

Posts: 198

Likes: 41

Quote:

Originally Posted by johnnyg66

The parts on either side of the NAV are part of the Dash.

The tan pieces on either side of the nav are part of the gray upper dash?

Dec 15, 2020 | 06:17 PM

#123

johnnyg66

Racer

Joined: May 2010

Posts: 1,472

Likes: 154

From: Kansas

Quote:

Originally Posted by Schiben

The tan pieces on either side of the nav are part of the gray upper dash?

This is what a dash as a whole looks like.

Dec 16, 2020 | 08:53 AM

#124

AZGS4

Intermediate

Joined: Sep 2004

Posts: 433

Likes: 152

From: Arizona

Are the lighter colored pieces removable/replaceable separately or is everything attached as one unit?

Dec 16, 2020 | 10:33 AM

#125

johnnyg66

Racer

Joined: May 2010

Posts: 1,472

Likes: 154

From: Kansas

I am guessing they are adhered to the plastic in some way. Probably heavy glue so i doubt you could pull them off.

Dec 16, 2020 | 11:10 AM

#126

AZGS4

Intermediate

Joined: Sep 2004

Posts: 433

Likes: 152

From: Arizona

That makes sense. Thanks.

Dec 16, 2020 | 05:00 PM

#127

user 710812323

Pit Crew

Joined: Dec 2019

Posts: 198

Likes: 41

Quote:

Originally Posted by johnnyg66

This is what a dash as a whole looks like.

Bummer! My dash isn't actually that bad. The tan parts look out if place next to new parts though.
I wish the dealer would have been more proactive in satisfying my interests. It would have been nice to have the treatment some others in here have enjoyed. But, at least something is being done.
Thanks for the clarification Johnny!

Dec 22, 2020 | 07:50 AM

#128

naterdee

Driver

Joined: Nov 2020

Posts: 74

Likes: 30

From: NV

Quote:

Originally Posted by AZGS4

For those interested, here are a handful of pictures of my interior after the replacement work.

AZ, Did Lexus replace your armrest in the front as well & Do you have photos of the before? Question too, as a second owner of my 2011 LS, (And all maintenance was completed up to the 44k miles when I purchased the car) I am eligible as the second owner right? Its just purely off the VIN?

Thanks!

Dec 22, 2020 | 09:34 AM

#129

AZGS4

Intermediate

Joined: Sep 2004

Posts: 433

Likes: 152

From: Arizona

I am the second owner of my 2007 and replacement was authorized entirely based on vin (manufacture date) and a physical inspection. My front armrest on center console was not replaced and is original , but the console itself was replaced. I'll post up before pictures in a bit.

Dec 22, 2020 | 09:46 AM

#130

AZGS4

Intermediate

Joined: Sep 2004

Posts: 433

Likes: 152

From: Arizona

Here you go:

Dec 23, 2020 | 10:51 AM

#131

H818R

Driver School Candidate

Joined: Feb 2017

Posts: 8

Likes: 1

From: NC

Quote:

Originally Posted by Tec80

Did anyone else get this notice in the mail? Extended warranty until March 31, 2021 regardless of mileage and for 10 years from vehicle's date of first use, regardless of mileage. Covers doors, upper & lower dash, and console.

Yes. I replied in March 2020. They got me in the shop in August 2020, and the dealership in Raleigh, NC did a great job. They replaced EVERYTHING except my seats at no charge. I have a brand new interior.

Dec 23, 2020 | 05:29 PM

#132

RayLS

Pole Position

Joined: Jan 2015

Posts: 212

Likes: 19

From: CA

Quote:

Originally Posted by H818R

.... They replaced EVERYTHING except my seats at no charge. I have a brand new interior.

Everything including the armrest, right?
The armrest in my '08 was replaced as well.
My SA said the console box is an assembly and should include the armrest.

Dec 23, 2020 | 05:29 PM

#133

RayLS

Pole Position

Joined: Jan 2015

Posts: 212

Likes: 19

From: CA

Quote:

Originally Posted by H818R

.... They replaced EVERYTHING except my seats at no charge. I have a brand new interior.

Everything including the armrest, right?
The armrest in my '08 was replaced as well.
My SA said the console box is an assembly and should include the armrest.

Dec 23, 2020 | 06:07 PM

#134

Caflashbob

Racer

Joined: Sep 2016

Posts: 1,258

Likes: 198

From: Ca

No console cover was replaced on mine?

Jan 2, 2021 | 06:18 AM

#135

Vahd

Driver School Candidate

Joined: Sep 2018

Posts: 4

Likes: 0

From: Fl

Quote:

Originally Posted by DavidinCT

I got this in the mail the other day. I have a LS460L, so I don't appear to have this issue but, as soon as I saw it, I was thinking there will be a LOT of people on clublexus that will be happy that Lexus FINALLY did this.

I will double check all the panels in my car once spring comes up (warms up a little) and see if they get ANY bit sticky, as I have a "L" I don't think I am affected with this issue.

Gratz to all who got this and needed it.

David --

I have an '07 LS 460 (63000 miles) that I bought 2 years ago here (FLA), one owner, dealer serviced 100%.

The dash had been replaced before me, but apparently not the console since it's slightly sticky. I haven't gotten any notice about
replacement from Lexus. Can you fill me in and offer any advice?

By the way, I used to be a DavidinCT, -- lived in the northeast corner...

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