And they say Hospitals are dangerous places. Took my LS 430 (black/cashmere; modern;sport) in for it's 5000 mile checkup. Passed with ease but on way home tire pressure monitor alert came on. Checked pressure, no problem. Checked with dealer; call me in the morning. Alert still on, so reurned to Lexus clinic. Techician needed to reset tire monitor after 5000 mile checkup but failed to do so. Left town that afternoon, stopped for gas, Smart system goes into total arrest and failure. Call Lexus clinic "bring the car in when you get back to town. Take two aspirin and one antidrpressant" Return car to Lexus clinic, it seems that when the technician reset the tire pressure moniture switch( under the dash) he accidently pushed the switch next to it which disarmed the Smart system. Why didn't you tell me there was a switch I could push to bring the Smart System back on line. "We don't usually tell our customers/patients these things and besides you haven't gone to six years of auto/medical school to diagnose these things."

And now I have this recall thing to contend with and I'm running low on antidepressants.

 

This is what I've been saying about what I've noticed the last 3-4 years with Lexus, some slipping. It's like I said in a post I put up # weeks ago customers treatment in the showroom and the service department is important. Wake up Lexus your the luxury division of Toyota, or are you I'm losing my patience with the lack of attention to detail myself. It's like a man who wants a beautiful woman, she looks good and you feel good about being with her beacause of these things, but she's spoiled because of this also. So you leave her and find someone not just based on looks, but someone thats good for you top to bottom. Lexus usta be the girl you chose because from top to bottom she was better. I'm beggining to question that. If it wasn't for me liking Lexus cars I would have sold my LS430 by now. I'm not in this car because of service or showroom treatment or their attention to detail which is what happened to Mike , a lack of attention to detail which caused him another trip to the service department, but because of the car itself. These cars are selling themselves. I can deal with some of the recalls because people aren't perfect and people make cars, outside of that I can't deal with the new arrogance of this company. I didn't count how many times Mike went back and forth to the dealer. Totally unproffesional. HE'S AN ON TIME GOD.

 

It was pretty stupid for your dealer not to suggest you check the on/off switch for the Smart Key. I do know your owner's manual has pictures of the panel with the switch and an explanation of how to turn the system on and off.

Mike

 

At the time my Smart system shut down, I called my service rep and asked him specifically if there was a switch I could flip, I was put on hold while he consulted with the "service manager" He came to say no, I would have to bring it in.

 

hA!! you should go into a ford dealership to get a ford serviced, a toyota dealership would turn into heaven.

 

HAHA, soo true. At the lincoln dealership it took about 15 vists/7 months to get my bad engine diagnosed for replacement on my ford. Then a year later I went to a ford dealership for problems with a few sensors and they threatened to call the cops on me for refusing to two diagnostic charges on the same service. The car left the lot with two codes stored in the ecu.


MikeDC, I would definitly file a complaint with Lexus. I dont know about you, but when my dad took the LS in for battery service, we got 3 calls afterwards asking about the experience as well as 2-3 surveys in the mail. That would let them know on how well their "service" is. Good luck Mike. That's really a bummer to go through all of that crap after buying a very expensive car.