So I changed my oil today and..
06-25-05, 06:16 PM
#1
So I changed my oil today and..
Well, it was a nice Saturday afternoon (actually it wasn’t, it was 95F outside with 90% humidity 
) and I had called the dealer yesterday and today, but they couldn’t squeeze me in, so I decided to do it myself.
Went out, bought 6qts of Mobil 1 10-30, and a Mobil filter. Never really thought about doing it myself, because of the oil filter's location on my pervious cars. So I got under the car, and pull out the plastic cover, and the oil filter was right there, VERY accessible.
Now, here is the part that REALLY pissed me off. I have always taken my LS to the dealer for oil changes (I provide the Mobil 1, and they provide the service and TOYOTA OEM filter). I have asked them more then once if they used OEM, and they repeatedly said YES. To my surprise, I had a Quaker State oil filter
I wouldn’t use that brand if they paid me too. However, the question remains, why is my dealer doing this? do you think it was just ignorance on their part or deception? Thinking that I would not ever find out. I’m very irritated because I rely on Toyota filters, leaving my oil for 6500 miles at least, so it really came as a shock when they use cheap brands to save money. Had I known, I would have bought a Mobil filter from day one, but they repeatedly told me/advertised the use of OEM parts only in their dealership
I dont really trust them anymore
) and I had called the dealer yesterday and today, but they couldn’t squeeze me in, so I decided to do it myself.Went out, bought 6qts of Mobil 1 10-30, and a Mobil filter. Never really thought about doing it myself, because of the oil filter's location on my pervious cars. So I got under the car, and pull out the plastic cover, and the oil filter was right there, VERY accessible.
Now, here is the part that REALLY pissed me off. I have always taken my LS to the dealer for oil changes (I provide the Mobil 1, and they provide the service and TOYOTA OEM filter). I have asked them more then once if they used OEM, and they repeatedly said YES. To my surprise, I had a Quaker State oil filter
I wouldn’t use that brand if they paid me too. However, the question remains, why is my dealer doing this? do you think it was just ignorance on their part or deception? Thinking that I would not ever find out. I’m very irritated because I rely on Toyota filters, leaving my oil for 6500 miles at least, so it really came as a shock when they use cheap brands to save money. Had I known, I would have bought a Mobil filter from day one, but they repeatedly told me/advertised the use of OEM parts only in their dealership
I dont really trust them anymore
06-25-05, 06:23 PM
#2
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that definitely sucks since you were basically paying for the Oem Assurance!!
I would talk to the service manager see if you can get a credit, or think about taking your money elsewhere next repair.
Just curious - where is the oil filter exactly? I'm doing my first change fairly soon.
I would talk to the service manager see if you can get a credit, or think about taking your money elsewhere next repair.
Just curious - where is the oil filter exactly? I'm doing my first change fairly soon.
06-25-05, 07:00 PM
#3
Originally Posted by LEXkid
that definitely sucks since you were basically paying for the Oem Assurance!!
I would talk to the service manager see if you can get a credit, or think about taking your money elsewhere next repair.
Just curious - where is the oil filter exactly? I'm doing my first change fairly soon.
I would talk to the service manager see if you can get a credit, or think about taking your money elsewhere next repair.
Just curious - where is the oil filter exactly? I'm doing my first change fairly soon.
that's weak- I'd be complaining.
06-25-05, 08:12 PM
#6
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That sucks man, hopefully you still have the service records so
you can go back to the dealer and show them.
An oil change is something everybody should be able to do
in thier own garage.
you can go back to the dealer and show them.
An oil change is something everybody should be able to do
in thier own garage.
06-25-05, 08:51 PM
#7
Save the filter and check your last oil change repair statement. It should indicate which filter was used by part #. The dealer may feel that this is a suitable replacement if the OEM is not in stock. Talk with the service writer or service manager about this and let us know what becomes.
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06-25-05, 10:58 PM
#8
Quaker State that's weak- I'd be complaining.
the dealer just changed mine, now you're making me wan't to go check under my hood...
the dealer just changed mine, now you're making me wan't to go check under my hood...
Save the filter and check your last oil change repair statement. It should indicate which filter was used by part #. The dealer may feel that this is a suitable replacement if the OEM is not in stock. Talk with the service writer or service manager about this and let us know what becomes.
I’m going to write a letter to the service manager, because I made it VERY clear that I was very serious about what goes in my car, I even brought my own synthetic fluid since they didn’t carry them. I don’t spare a dime when it comes to lubricants, I always buy the best. So I feel very betrayed when they use a $2 dollar filter. They should have informed me they ran out of OEM filters (which isn’t very likely since all the Lexus models use the same filter, they usually have lots in stock.) and since they always advertise the OEM parts crap, why would they even have crappy oil filters to begin with? Had they told me, I would have happily walked across the street to autozone, and bought a Mobil 1 filter for $10.99. (btw, turns out they charged me 15bucs for that inferior filter.)
06-25-05, 11:15 PM
#9
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thats not cool at all man...considering they already have that bad rep as "stealerships"....they should be trying to change that by trying to give their customers value added services or even more....a good example was when i called in to the service manager and inquired about buying a new battery b/c i was having trouble starting my car...he told me to bring in the car to be checked out and told me my battery would be covered under pro-rated warranty...all i had to do was pay for labor costs...he saved me buying a new battery and only charged me 1/2 hr labor which included a diagnostic check of the car...i'd go complain to the service manager or even to Lexus head office...this is not the kind of service that goes with Lexus.
06-26-05, 12:19 AM
#11
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Originally Posted by ILOVEGIRLS
chances are they are just going to give you the next oil change for free.
06-26-05, 12:20 AM
#12
wow.. i'm sorry to hear that bro.. my cusin works at a Nissan shop.. . even he tells me most of the time they use after market parts to save some cash. my suggestion to you is. things like Oil change or headlight bolt replacement ...etc. are soo easy , you can do it yourself. since you got the mobel 1 oil already..just get yourself the filter and jack that baby up and unscrew the oil drain plug.. how hard is that???.. you're even feel better knowing you did it all by yourself...
06-26-05, 01:17 AM
#13
It is just situations like this that prove how good the dealer is.
As others have suggested, a routine oil change is simple and there are plenty of places to recycle the oil and the filter...makes the whole task easy. Then you don't have the inconvenience of a dealership schedule.
As others have suggested, a routine oil change is simple and there are plenty of places to recycle the oil and the filter...makes the whole task easy. Then you don't have the inconvenience of a dealership schedule.
06-26-05, 06:35 AM
#14
Lexus Fanatic
Originally Posted by GRAND_LS 4
Well, it was a nice Saturday afternoon (actually it wasn’t, it was 95F outside with 90% humidity ) and I had called the dealer yesterday and today, but they couldn’t squeeze me in, so I decided to do it myself.
Went out, bought 6qts of Mobil 1 10-30, and a Mobil filter. Never really thought about doing it myself, because of the oil filter's location on my pervious cars. So I got under the car, and pull out the plastic cover, and the oil filter was right there, VERY accessible.
Now, here is the part that REALLY pissed me off. I have always taken my LS to the dealer for oil changes (I provide the Mobil 1, and they provide the service and TOYOTA OEM filter). I have asked them more then once if they used OEM, and they repeatedly said YES. To my surprise, I had a Quaker State oil filter
I wouldn’t use that brand if they paid me too. However, the question remains, why is my dealer doing this? do you think it was just ignorance on their part or deception? Thinking that I would not ever find out. I’m very irritated because I rely on Toyota filters, leaving my oil for 6500 miles at least, so it really came as a shock when they use cheap brands to save money. Had I known, I would have bought a Mobil filter from day one, but they repeatedly told me/advertised the use of OEM parts only in their dealership
I dont really trust them anymore
) and I had called the dealer yesterday and today, but they couldn’t squeeze me in, so I decided to do it myself.Went out, bought 6qts of Mobil 1 10-30, and a Mobil filter. Never really thought about doing it myself, because of the oil filter's location on my pervious cars. So I got under the car, and pull out the plastic cover, and the oil filter was right there, VERY accessible.
Now, here is the part that REALLY pissed me off. I have always taken my LS to the dealer for oil changes (I provide the Mobil 1, and they provide the service and TOYOTA OEM filter). I have asked them more then once if they used OEM, and they repeatedly said YES. To my surprise, I had a Quaker State oil filter
I wouldn’t use that brand if they paid me too. However, the question remains, why is my dealer doing this? do you think it was just ignorance on their part or deception? Thinking that I would not ever find out. I’m very irritated because I rely on Toyota filters, leaving my oil for 6500 miles at least, so it really came as a shock when they use cheap brands to save money. Had I known, I would have bought a Mobil filter from day one, but they repeatedly told me/advertised the use of OEM parts only in their dealership
I dont really trust them anymore
Keep us updated and good luck
06-26-05, 11:29 AM
#15
As lexusk8 also pointed out, when you do your own change, you can check out other things while the oil is draining. Those clowns at the quicky lube didn't tell me there was an oil leak but did let me know that I need a new air filter that they happen to sell.