Originally Posted by Srod12 (Post 9246627)

I contacted Lexus national and international and posted on some social media sites that I was very unhappy about the poor customer service from the dealership. Suggested the service writer actually talk to his mechanics and ask if they had any ideas,also suggested he contact lexus and ask if this was a problem reported by any other owners, and suggested he actually be interested in the problem because in all honesty the dealership has a miserable track record and reputation but no other dealerships are within a 4 hour drive. Found out, YES, it is a problem and lexus was very aware of it and in fact some of his own texhs were aware of it through whatever lines of communication they were part of with Lexus. Lexus has even manufactured a specific part to fix the issue. Here's the problem: if you are touching the door handle from the inside of the car and have any pressure on the locking toggle when you get out, even just a small amount of pressure, and I'm talking about just having your hand brushing against the toggle, it positions a small arm within the locking mechanism to a point that makes locking the driver's door from the outside (with the fob) possible but causes it to be impossible to unlock with the fob. Sounds ridiculous and I doubted it but I could reproduce the issue as many times as I cared to. And, Lexus could instruct the service manager how to reproduce the problem and he could do it over and over. There's a small piece of hardware that's been manufactured and is added to the locking mechanism to prevent it. Since I've had the 'interim repair', it's only happened once. Prior to the repair, it happened at least once per day. I'd gotten into a habit of getting out of my car the same way every time and I was goofing up the mechanism every time. I wasn't doing anything stupid or special, it's just where the handle and toggle are positioned. It's not an uncommon problem turns out.

Quick thought though-see this is a situation where the service writer and previous poster were not correct-the problem WAS known to Lexus and when I got vocal and things got embarrassing for my local dealership, yep there was a known problem. All it took was exactly like I'd said to the service manager-do some damn digging. Ask Lexus, ask your techs, do some leg work. As it turned out, I did find other people that had the same problem when I started posting complaints and suggested some methods of investigating the issue. Those people incidentally got their door locks fixed as well.
Good luck. Who knows if it's the same issue but, maybe it is. Like I said, it's not an unknown issue. Mine is FSport IS350, 2014.

Originally Posted by 2015TwoFif (Post 9249745)

Please!! Anyone that has had any issues with.....


This is a copy and paste of my post from a thread I started when I had the same issue. It CAN be fixed and lexus DOES know about this issue:

Originally Posted by ShunDoe (Post 9377914)

Have any of y'all replaced the actuators in the door with the problems? I had a guy to install a push start on my GS and he said eventually the actuators go out. The actuators is the little motor that operates the lock/unlock

Originally Posted by jdm_altzza (Post 9431408)

Same thing here... Lexus Customer serv. I have sent you a pm about this and yet to hear back from you. :thumbdn: