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Can you take a pic from the top side showing both relays side by side. I want to see the pin placement inside
Sorry won't be able to take any pics anytime soon as the car is in the UK and I'm back to the middle east unfortunately.
Originally Posted by Rickna
Correct relay, incorrect relay removed.. The relay you removed is incorrect. the correct relay is mounted higher up in the dash. I did the same thing.
Really? Damn wish someone had told me this earlier, guess I'll have to wait until the next time I'm with the car to see which relay I have to remove.
Any idea which relay I took out?
if the correct relay is higher up in the dash I'm just wondering how much more difficult it'll be to take out, this one was a pain in the @$$ to remove
Originally Posted by Vitveet
Very good imo customer service wise. I've gotten informative, fast responses both here and thru email. How long has it been since you messaged them?!
V.
E-mailed them with pictures on the 31st July.... over two months now , I would have emailed them again but got busy with business travels and just remembered now that this issue was still pending.
I apologize if you haven't received a response from our team yet. Our offices are closed on the weekends, so that may explain it. Our team responds to every email during the week within 24 hours.
I don't foresee there being any differences in fitment between US-spec and other market options. This would definitely be a first for us, if the relay is indeed different for your country's spec.
Our customer service team will reply shortly (Contact@diodedynamics.com).
We will work with you to make sure you are taken care of.
As Rickna pointed out it seems I took out the wrong relay, so when I'm back in the UK (probably sometime next year) I'll have another go at taking out the correct relay and will contact you if there's any issues.
I purchased one of these relays in the past and everything works fine except the light staying on when unlocking the vehicle. Has this issue been fixed yet? I was told by one of your customer service reps that when you guys have the fix, the update version will be sent out. I haven't gotten any updates yet.
I purchased one of these relays in the past and everything works fine except the light staying on when unlocking the vehicle. Has this issue been fixed yet? I was told by one of your customer service reps that when you guys have the fix, the update version will be sent out. I haven't gotten any updates yet.
Thanks
Hello,
Unfortunately, the arrival and departure modes aren't compatible with every CF18-flasher equipped make and model. I believe it's a difference in BCMs from vehicle to vehicle that can play a factor in the software compatibility.
We are planning to bring in many more Lexus models for comparison photos and to check bulb fitments, but I'm not sure the arrival & departure features will be possible on all models.
Unfortunately, the arrival and departure modes aren't compatible with every CF18-flasher equipped make and model. I believe it's a difference in BCMs from vehicle to vehicle that can play a factor in the software compatibility.
We are planning to bring in many more Lexus models for comparison photos and to check bulb fitments, but I'm not sure the arrival & departure features will be possible on all models.
Nick C.
The departure works perfectly fine. It's just the arrival.
10-06-17, 02:27 PM
, I would have emailed them again but got busy with business travels and just remembered now that this issue was still pending.
