Air bag recalled for 2006-2011 Lexus IS250/350.
02-24-17, 07:12 AM
#288
Its been 2 weeks since lexus contacted me. I set up my appointment for last Thursday but never took my car in because everyone on here said they were having issues. Ive called lexus twice and still havent gotten a call back, i dont mind im still driving the rental.
02-24-17, 08:29 AM
#289
Driver School Candidate
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People were speculating that we would hear back this week but nothing so far..
02-24-17, 12:02 PM
#291
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Just curious for those who are scheduling with Lexus. What is the year of your car? I've been in a rental car for close to 6 months now, and want to drive my car. lol
02-24-17, 04:29 PM
#292
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Got word that my dealership got the bolt they were waiting for in. Will have car back on Monday. I assume they will start scheduling again for those that were cancelled.
02-27-17, 06:32 PM
#294
They called me this afternoon to schedule an appointment (again) since they cancelled the first time. I just drove it up there after I got off the phone. They said it should be ready around lunch time tomorrow.
02-28-17, 01:44 PM
#296
I'm glad to hear that the airbag recall is now being addressed. I have been concerned about this problem and now face another issue with trying to have the recall performed. Sometimes my nieces ride in my car and the oldest sits up front. Lexus has told me that my region isn't really affected by the issues that forced the airbag to be recalled. This bothers me because I've been given the responsibility to take care of these kids and Lexus' response is less than comforting. I would sure feel awful if an accident occurred and the airbag caused serious bodily injury. Here is my problem. My local Lexus dealer has been a pain to deal with. When I purchased my car I found out there were numerous recalls open on the car. I called the dealership and scheduled the recalls to be taken care of. The recalls were done, but they refused to replace the door panels for the sticky dashboard recall. I protested, however my words fell on deaf ears. They did replace the dash, thankfully. Their reasoning for not replacing the door panels was because they said it was self-inflicted damage. Yeah right! Then for this airbag recall I tried to get a rental car, like many of you have done. I called Lexus corporate and they told me my local dealer would contact me. I received a call and was told I would need to bring my car in to the dealership and fill out some paperwork. I told them it was no problem and to schedule a time to come in. They said they would call me back. I spoke with the Service Advisor, Service Manager and Assistant Service Manager but no one would call back after the initial contact. I called for week after week and they said they would set up a rental but it never happened. I contacted Lexus corporate again, but my local dealer kept giving me the run around. So I have NOT received a rental at all. Now I need to have the airbag replaced, but this dealer is the closest to me. They are about 45 min to an hour away. The next closest dealership is 1 1/2 hours away. Keep in mind the dealer I've been using is a Lexus ELITE dealership! My grandmother purchased her Lexus new from that dealer and it has only been serviced there. She always gets great customer service, but I've only had problems with them. Should I just take the chance and try to deal with them again or try the dealer that's 1 1/2 hours away? I apologize for the rant, but this is driving me insane. Anyone else have serious issues with their local dealer?
02-28-17, 02:40 PM
#297
Liquid Bra Champion
I'm glad to hear that the airbag recall is now being addressed. I have been concerned about this problem and now face another issue with trying to have the recall performed. Sometimes my nieces ride in my car and the oldest sits up front. Lexus has told me that my region isn't really affected by the issues that forced the airbag to be recalled. This bothers me because I've been given the responsibility to take care of these kids and Lexus' response is less than comforting. I would sure feel awful if an accident occurred and the airbag caused serious bodily injury. Here is my problem. My local Lexus dealer has been a pain to deal with. When I purchased my car I found out there were numerous recalls open on the car. I called the dealership and scheduled the recalls to be taken care of. The recalls were done, but they refused to replace the door panels for the sticky dashboard recall. I protested, however my words fell on deaf ears. They did replace the dash, thankfully. Their reasoning for not replacing the door panels was because they said it was self-inflicted damage. Yeah right! Then for this airbag recall I tried to get a rental car, like many of you have done. I called Lexus corporate and they told me my local dealer would contact me. I received a call and was told I would need to bring my car in to the dealership and fill out some paperwork. I told them it was no problem and to schedule a time to come in. They said they would call me back. I spoke with the Service Advisor, Service Manager and Assistant Service Manager but no one would call back after the initial contact. I called for week after week and they said they would set up a rental but it never happened. I contacted Lexus corporate again, but my local dealer kept giving me the run around. So I have NOT received a rental at all. Now I need to have the airbag replaced, but this dealer is the closest to me. They are about 45 min to an hour away. The next closest dealership is 1 1/2 hours away. Keep in mind the dealer I've been using is a Lexus ELITE dealership! My grandmother purchased her Lexus new from that dealer and it has only been serviced there. She always gets great customer service, but I've only had problems with them. Should I just take the chance and try to deal with them again or try the dealer that's 1 1/2 hours away? I apologize for the rant, but this is driving me insane. Anyone else have serious issues with their local dealer?
02-28-17, 06:25 PM
#298
I dropped mine off yesterday afternoon and it was ready at 9:30 this morning. They took care of returning the enterprise rental for me. Boy were they quick to drive that Hyundai out of the service lanes and take it back. After I left and got down the road a bit it showed up in my mirror. I guess enterprise was taking it for a much needed oil change.
02-28-17, 07:30 PM
#299
The fuss is the terrible customer service I've received from an "elite" Lexus dealership concerning a safety recall. The Lexus corporate office even contacted them to get my rental available. I have still to receive alternate transportation. My region is affected, but isn't a priority compared to the southern states with constant high temps and humidity. Due to the age of my car ('06) and it being a safety related issue, there is still concern.
02-28-17, 07:34 PM
#300
What zone are you guys in? I'm in zone 3 I think. NC. Received no notice about the air bag. I think Lexus is working up from zone 4. FYI, it also depends on how old your car is. They consider high risk of airbag deterioration after 10 years. My 07 was right at the mark.