mandyfig

My dashboard and Driver side door panel were just replaced, they look good. Thank you Toyota for taking care of your customers.

boss22

iTrader: (1)

They have replaced only my dashboard about a year ago (Hoffmann Lexus, East Hartford CT) still waiting for door panels as they keep saying that the parts are on the backorder.
I don't think they will ever replace my panels if the extended warranty will end this year...

XSV

iTrader: (1)

still waiting for my door panels as well

boss22

iTrader: (1)

I dont think they will ever replace my panels here in CT.

Soap

A few months away from not being covered by this anymore I am finally on the list to get all 4 panels and dashboard replaced. Not expecting it to happen anytime soon though...

mandyfig

My 2 Rear Panels were not included in my recall, however I now see degradation in them. My dashboard and FRT door panels are new.

See5

I managed to get the dashboard Approved for replacement in Dec 2017. Door panels were rejected even though fronts are severely affected and replacement available, reason is my IS350 just passed the 10 years point.

I was having an issue finding a dealership that will cooperate to handle this with Lexus Japan and did several calls with Lexus Customer Satisfaction USA. I originally exported my car out of USA to Saudi and then found a dealer that helped me after visiting other nearby gulf countries !.

Thank you all, it is been over 4 years trying to get this done.

my07is350

iTrader: (8)

I wonder if they are still going to replace the door panels now that we are in the new year even though we are already on the list since last year.

XSV

iTrader: (1)

Every time I call, they just tell me they haven't received the parts and would notify me when they did. Still waiting on my door panels.

DMV350

..........

my07is350

iTrader: (8)

Somehow I was fortunate enough to have my dashboard replaced when I was in CO but as far as door panels, still waiting for them now in CA.

DMV350

..........

See5

BTW I think he is forced by law to give you a loaner....In many other countries you will not get any replacement when your car is having warranty work done.

DMV350

..........

flowrider

iTrader: (9)

I believe a loaner is only required by law, in a situation covered by the Takata air bag recall, not for warranty work. However, Lexus dealers, as a courtesy, provides a loaner to it's customers.

Lou