IS250 Carbon Build up CSP
10-18-12, 02:14 PM
#196
Pole Position
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Took mine in today for this and they ran the test that was specified by lexus and apparently they could not replicate the rough idle again so they sent me home with a washed car.
10-21-12, 02:03 PM
#197
Well I am definitely not sure about Canada, but in the US......short block replacement is covered if, and only if, it needs it.
10-22-12, 08:29 AM
#198
For Canada:
Specifically, as it relates to this Special Policy Adjustment, the replacement of the Short Block is NOT covered. If there are severe scratches within the cylinders, the cause is due to another issue, outside the scope of this SPA.
On a Case-by-Case basis, Lexus Canada may offer some goodwill assistance. In all of these cases, Pre-Authorization from your Field Warranty Consultant is required, prior to ordering and replacing the Short Block.
On a Case-by-Case basis, Lexus Canada may offer some goodwill assistance. In all of these cases, Pre-Authorization from your Field Warranty Consultant is required, prior to ordering and replacing the Short Block.
10-22-12, 08:53 AM
#199
My car is at the dealer getting an engine rebuild right now, the oil consumption test came back and the car was using too much oil while showing up duplicate misfire codes it seems.... got a '13 GS loaner 
10-22-12, 11:35 AM
#201
Just spoke to my SA ....
Looks like the rumors about there being a 9 year warranty for the carbon build up issue may no longer be just rumors. He confirmed they are extending the warranty to 9 years/unlimited miles for the Carbon Build up issue through a CSP (Customer Support Program..I believe it was). Letters should be getting mailed out soon to us 250 owners with more details once everything is finalized.
It covers piston replacement and apparently top engine cleans (for those that already have revised pistons) for the 9 years. There's also apparently a revision to how the dealers themselves are supposed to diagnose/recognize the issue, though I couldn't confirm what those revisions might be.
So not a fix, but at least its better than nothing
Looks like the rumors about there being a 9 year warranty for the carbon build up issue may no longer be just rumors. He confirmed they are extending the warranty to 9 years/unlimited miles for the Carbon Build up issue through a CSP (Customer Support Program..I believe it was). Letters should be getting mailed out soon to us 250 owners with more details once everything is finalized.
It covers piston replacement and apparently top engine cleans (for those that already have revised pistons) for the 9 years. There's also apparently a revision to how the dealers themselves are supposed to diagnose/recognize the issue, though I couldn't confirm what those revisions might be.
So not a fix, but at least its better than nothing
Will I be getting a letter in the mail as well even though I didn't buy my car from a Lexus dealership?
10-22-12, 12:47 PM
#203
I used to live in Canada... dealerships are pretty cheap over there lol
I got my spark plugs done less than 30k miles ago so I think it should be okay Over here, all the dealers I've been to would never put their customers in anything other than a Lexus.
Over here, all the dealers I've been to would never put their customers in anything other than a Lexus.
10-22-12, 12:48 PM
#204
Are Toyota/Lexus dealerships just under one roof usually in Canada?
10-22-12, 01:22 PM
#205
No they aren't, I have two or three separate Lexus dealerships in my city. I just bought my car from the Toyota dealership because it had lower mileage and was $3k cheaper than the exact same car at Lexus with about 8k more kms. When I take my car in for the TSB, I'm taking it to Lexus in hopes that I get a nice loaner lol
10-24-12, 08:57 AM
#209
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So I went in today for them to look at rough idling issue and oil consumption. They came back after an hour with nothing and sent me back home.
They did though came back to "caution" me that both my CV rear boots need replacing, so basically 2 new rear axles which was going to cause over $2k to fix. Fail.
They did though came back to "caution" me that both my CV rear boots need replacing, so basically 2 new rear axles which was going to cause over $2k to fix. Fail.
10-24-12, 01:11 PM
#210
So I went in today for them to look at rough idling issue and oil consumption. They came back after an hour with nothing and sent me back home.
They did though came back to "caution" me that both my CV rear boots need replacing, so basically 2 new rear axles which was going to cause over $2k to fix. Fail.
They did though came back to "caution" me that both my CV rear boots need replacing, so basically 2 new rear axles which was going to cause over $2k to fix. Fail.