Dealership curbed a wheel
Dealership curbed a wheel
Dealership curbed one of my wheels to hell! Didn't leave untell the service manager saw and took pictures. Said he would call me tomorrow. I told him that it needed to get fixed and this is unexcatable. Guess we will see what happens tomorrow.
Joined: Sep 2010
Posts: 3,382
Likes: 8
From: Vancouver, BC / Seattle, WA
True, but sometimes one must pay the price of doing a mistake and mistakes can be costly.
I had the dealership replace my cluster bezel, and steering wheel trim a few times. They were sort of complaining to say it me it was not covered by Lexus and the dealership had to pay for it. To me... I didn't care... they ruined it, they pay for it and I had escalated to corporate to have them aware too.
I had the dealership replace my cluster bezel, and steering wheel trim a few times. They were sort of complaining to say it me it was not covered by Lexus and the dealership had to pay for it. To me... I didn't care... they ruined it, they pay for it and I had escalated to corporate to have them aware too.
Last edited by Sango; Apr 20, 2012 at 08:13 PM.
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If he had scratched one of their wheels on a test drive I am sure he would be buying that car or buying a new rim. So why shouldn't they get him a new rim. Even it's a thousand bucks. It's only right
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Joined: Jan 2006
Posts: 1,762
Likes: 1
From: South FLA
I always point out to the service writer that there isn't a single scratch on my wheels when I bring my car in, just in case they're damaged when I pick the car up and they try to deny they did anything. They curbed my OEM wheels and unfortunately, I didn't notice it until I got home. 
Wow definitely make sure they get you a new rim...the dealership is responsible for that...and if they decide to fix it.....make sure it's a repair shop of ur own and get some kind of damage warranty for it....bottom line...LET THEM LEARN FROM THEIR MISTAKE
I'd have to say I would not be happy with a "fixed" wheel. Yet, not sure if they would replace the wheel. It's why I try to avoid anyone else having posession of my car. Hard to avoid all the time though.