Hi Everyone,

I have been reading lots of stories about just super crappy customer service from dealerships all over the country. It's very weird for me because I have a great relationship (so far!) with my dealership....mad props to Lexus of Wayzata (Minnesota)! They are always friendly and fair. Nevertheless, I'm curious to see if there is any correlation between what other dealerships did after the sale can be an indicator of how they will handle your "issues" later down the road. For example, my dealership walked me through my car and explained all sorts of intricacies of the vehicle before they let me drive it off the lot. They also made it a point to say, "Welcome to the family." after I signed the dotted line. Lastly, they personally introduced me to the service manager who also welcomed me into the fold. So please answer my Poll as I'm very curios about how many dealerships go through the welcome to the fam ritual.

Regards

 

Yep I got the same treatment at North Park Lexus in San Antonio! Also got a goodie bag with a bottle of wine! My sales lady still checks in to see how things are going and the service manager is very helpful as well. I can't complain at all! I bought a Lancer a month early (what I traded for my IS250) and one reason I traded it so fast was the service was so bad at the Mitsu dealer!!

 

My exp wasn't what I would rate as "poor" but since i'm 25 and rock a fauxhawk most of the sales guys didn't take me seriously...that was until I rolled off the lot wavying goodbye to the one salesman who did

 

well i went through 2 sales people and the finance manager till i finally got the price i wanted
dropped it 7k with free car washes for life lol

 

Haha I figured that would be my experience as well only being 23, but the sales lady I had was about my age so I'm thinking that might have helped!

 

nothing but good experiences with the two dealerships.

 

Most Lexus dealerships give free car washes.... JM Lexus in sofla give all its customers free washes and vacuum anytime you want...

 

i had a pleasant with my dealership, so i plan to use their service until they fumble the ball.

 

since a family friend owns a used car dealership, i got my car from a dealer only car auction

 

Is it cause she was hot or she wanted you?

 

I'll just keep tellin myself she wanted me! lol But she was good lookin so it made things a heck of a lot easier!