Dealer tried to charge for changing personalized settings
11-01-08, 10:23 PM
#16
Lexus Test Driver
Yeah, there's a lot missing in the OP's thread. The first 1-month check up and 5000 service is free and the personal settings can be done there at no charge. Anything after that and I thought they can charge. If she didn't meet the above requirements, I can't say the dealer was really in the wrong. Certainly not nice, but not wrong.
11-02-08, 12:22 AM
#17
Lexus Champion
The 'unlock all doors using keyless entry' function is an option the owner can change, it is in the manual. The 'turn off seat belt alarm' is NOT an LPS item. Most dealers won't touch that option since it is clear safety feature. That is one that can be done by the owner, and most dealer's won't even know how to do it. It's a rogue item. Do a search and you'll find out how to do it yourself.
I don't think the dealer was obligated to do your request at this late date. Maybe they could have handled it better, but I don't disagree with their decision.
11-02-08, 12:33 AM
#20
Lexus Champion
From the Lexus Website:
Certain electronic functions can be customized to an owner's individual preference, such as automatic door locks, theft-deterrent system, power window system, illuminated entry system and moonroof operation. Each Lexus model has a different set of customizable electronic features. Programming of these features is performed once at no charge at the 30 day/1,000 mile scheduled maintenance service (2008 models only), or within 12 months of the vehicle's in-service date.
Prior model years gave the owner one year to do the settings.
Certain electronic functions can be customized to an owner's individual preference, such as automatic door locks, theft-deterrent system, power window system, illuminated entry system and moonroof operation. Each Lexus model has a different set of customizable electronic features. Programming of these features is performed once at no charge at the 30 day/1,000 mile scheduled maintenance service (2008 models only), or within 12 months of the vehicle's in-service date.
Prior model years gave the owner one year to do the settings.
11-02-08, 01:35 AM
#22
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From the Lexus Website:
Certain electronic functions can be customized to an owner's individual preference, such as automatic door locks, theft-deterrent system, power window system, illuminated entry system and moonroof operation. Each Lexus model has a different set of customizable electronic features. Programming of these features is performed once at no charge at the 30 day/1,000 mile scheduled maintenance service (2008 models only), or within 12 months of the vehicle's in-service date.
Prior model years gave the owner one year to do the settings.
Certain electronic functions can be customized to an owner's individual preference, such as automatic door locks, theft-deterrent system, power window system, illuminated entry system and moonroof operation. Each Lexus model has a different set of customizable electronic features. Programming of these features is performed once at no charge at the 30 day/1,000 mile scheduled maintenance service (2008 models only), or within 12 months of the vehicle's in-service date.
Prior model years gave the owner one year to do the settings.
I guess Magnussen is just
and better when it comes to service. They would do it as a complimentary service at any miles..that's what the service person told me..
11-02-08, 11:28 AM
#23
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From the Lexus Website:
Certain electronic functions can be customized to an owner's individual preference, such as automatic door locks, theft-deterrent system, power window system, illuminated entry system and moonroof operation. Each Lexus model has a different set of customizable electronic features. Programming of these features is performed once at no charge at the 30 day/1,000 mile scheduled maintenance service (2008 models only), or within 12 months of the vehicle's in-service date.
Prior model years gave the owner one year to do the settings.
Certain electronic functions can be customized to an owner's individual preference, such as automatic door locks, theft-deterrent system, power window system, illuminated entry system and moonroof operation. Each Lexus model has a different set of customizable electronic features. Programming of these features is performed once at no charge at the 30 day/1,000 mile scheduled maintenance service (2008 models only), or within 12 months of the vehicle's in-service date.
Prior model years gave the owner one year to do the settings.
11-02-08, 12:07 PM
#24
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when she bought the car they should have a peice of paper for LPS settings.. its says FREE LPS change within 30days of purchase.. i can help ur friend out with the 2 of the 3 if u want to bring her by next mini meet.. why would u want to UNlock doors when in drive at 13mph?
11-02-08, 01:13 PM
#25
Lexus Test Driver
so it's one year huh? Oh well.. When I asked the SA he didn't mention this..instead he said takes time to do this and labor costs.. It shows the SA's lack of knowledge..and unfriendliness
I guess Magnussen is just and better when it comes to service. They would do it as a complimentary service at any miles..that's what the service person told me..
I guess Magnussen is just
and better when it comes to service. They would do it as a complimentary service at any miles..that's what the service person told me..Would you work on a car for free after it's three years old and well outside of the window for adjustments?
11-02-08, 01:20 PM
#26
In my opinion, if the SA explained the conditions to be eligible for the complimentary service, then this misconception/misunderstanding would have been prevented.
Due to their ignorance and/or lack of explanation, it has detrimentally affected their reputation.
Oh well. As for me, I have had horrible experience with Stevens Creek Lexus time after time and I do not plan to go back until their staffing changes.
Due to their ignorance and/or lack of explanation, it has detrimentally affected their reputation.
Oh well. As for me, I have had horrible experience with Stevens Creek Lexus time after time and I do not plan to go back until their staffing changes.
11-02-08, 04:27 PM
#27
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I LOL when I clicked the thread and read the OP's post.
Like others have said, its only free for the 1 yr or 5k. 06 with 35k is well over that. Features like that can be done without the dealer, just look for the correct instructions.
This is sort of like TPMS programming, people think it should be free ($100+) but its still a service and the dealers need to make money. I got mine for free with some persuasion, plus I have a very cool and nice SA.
Like others have said, its only free for the 1 yr or 5k. 06 with 35k is well over that. Features like that can be done without the dealer, just look for the correct instructions.
This is sort of like TPMS programming, people think it should be free ($100+) but its still a service and the dealers need to make money. I got mine for free with some persuasion, plus I have a very cool and nice SA.
11-03-08, 01:46 AM
#28
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At Lexus of Seattle, it's free every single time.
And I mean every single time. Not "within the first year," or "only at the first service."
Over the last two years I've had my car, they've changed things for free whenever I want.
Not only that, but once I had a nail in the tire, and they took the nail out and patched up the tire for free, too.
But that's because there are some really good people who work there.
And I mean every single time. Not "within the first year," or "only at the first service."
Over the last two years I've had my car, they've changed things for free whenever I want.
Not only that, but once I had a nail in the tire, and they took the nail out and patched up the tire for free, too.
But that's because there are some really good people who work there.
11-03-08, 04:21 AM
#30
Lexus Test Driver
Yesterday I accompanied my friend who owns an IS350 to Lexus Stevens Creek service dept to get her personalized settings changed. She basically wants the "unlock all doors using keyless entry", "lock doors automatically at 13mph in D position" and turn off seat belt alarm. We were hooked up to a service advisor and we mentioned our inquiries.
The service advisor said there's a charge in doing that. And I was like..What?? I said to him I thought it's a complimentary service for Lexus owners. Then he said NO, it takes time for the tech to do that..there's a labor charge. I said my point again that it should be free and he again denied it. then I said, can you show me where it says it's not free? Then he replied..so can you tell me where it says complimentary? I can't believe he said that to me.. He also mentioned if it's only ONE setting that needs to be changed, then he can do it for free, otherwise there's a charge. Man..I don't get it..if he can do 1 for free..why not 2 or 3? This SA is just BS-ing to me.. maybe he saw me and my friend are still young kids, and he tried rip us off..
.
So my friend ended up not doing it. Later I called 1800-25-LEXUS, the person said it's a dealer thing. there's no fixed policy for this..
But when I did mine at Magnussen's Lexus at Fremont, they more than welcome me to do it, at NO charge. They even accept walk-ins for this..basically it's a fast and easy thing to do..what about CL members here? I believe none of your paid for this LPS thing..
So I thought maybe that SA is a biatch, and later called LExus stevens creek service dept. The person who answered the call said "I dont think so" when I asked about whether there's a charge. Then she asked me to hold, when she came back on she said there's a minimum charge of $65 of labor for this
...unless if it;s done together with a major service (30k or more) WHAT A RIP OFF!! I asked where she got that info..she said from one of the SA on duty.. I dunno what else to say..I believe the SA at this dealership is
who try to rip ppl off..
enough of venting. I asked my friend to go to Fremont for this..
edit: the car is an 06 with 35k miles.. when I did mine at 8k ish miles at Magnussen, they were more than welcome to accept it at no charge
The service advisor said there's a charge in doing that. And I was like..What?? I said to him I thought it's a complimentary service for Lexus owners. Then he said NO, it takes time for the tech to do that..there's a labor charge. I said my point again that it should be free and he again denied it. then I said, can you show me where it says it's not free? Then he replied..so can you tell me where it says complimentary? I can't believe he said that to me.. He also mentioned if it's only ONE setting that needs to be changed, then he can do it for free, otherwise there's a charge. Man..I don't get it..if he can do 1 for free..why not 2 or 3? This SA is just BS-ing to me.. maybe he saw me and my friend are still young kids, and he tried rip us off..
.So my friend ended up not doing it. Later I called 1800-25-LEXUS, the person said it's a dealer thing. there's no fixed policy for this..
But when I did mine at Magnussen's Lexus at Fremont, they more than welcome me to do it, at NO charge. They even accept walk-ins for this..basically it's a fast and easy thing to do..what about CL members here? I believe none of your paid for this LPS thing..
So I thought maybe that SA is a biatch, and later called LExus stevens creek service dept. The person who answered the call said "I dont think so" when I asked about whether there's a charge. Then she asked me to hold, when she came back on she said there's a minimum charge of $65 of labor for this
...unless if it;s done together with a major service (30k or more) WHAT A RIP OFF!! I asked where she got that info..she said from one of the SA on duty.. I dunno what else to say..I believe the SA at this dealership is who try to rip ppl off..enough of venting. I asked my friend to go to Fremont for this..
edit: the car is an 06 with 35k miles.. when I did mine at 8k ish miles at Magnussen, they were more than welcome to accept it at no charge