my starfire pearl bumper sustained a minor impact and was in the shop, longo lexus's own body shop to be more exact, for repair

after one week of wait, they gave me back a car with a bumper that does not totally match the body color. the bumper appears to be yellowish compared to the body paint

they claimed it's impossible to match pearl white color

is that true? i am rather frustrated now

 

I would call the Lexus Consumer Hotline 800# It should be in the owners manuel

 

may i knjow what do you mean by that? are you saying the correct color key match info is stated in the owner's menu?

thank you

 

calboy, quick question, was this done through insurance?

If so, these jobs are usually warranted for life. I would go back to the dealer and make it clear that you're not satisfied with the work.

Don't settle!

 

thank you for your kind reminder , i really appreciate it.
yes, i am bringing it back today. they already said they will repaint it. but they just simply give me too many "but's" about that don't expect it to be perfect. and all that pearl white is impossible to match kind of craps...