al503

I looked at the forum guidelines and this topic is not prohibited so I would appreciate an explanation by the Admin/Moderators before any action is taken to delete or close this topic.

I went in on the group buy with Carson-Lex for the 2IS grill a few months back. Here's what has happened:

1. Grill was ordered.
2. Grill arrives over a month late and broken. (Not a problem. Stuff happens)
3. Contact Vendor and ask for a replacement or refund.
4. No response
5. Contact Vendor again
6. Receive response that he has been very busy and sorry for the delay but that UPS will pick up the following Mon or Tues.
7. I have someone stay at home to make sure that it gets picked up
8. Monday: no p/u. Tuesday: no p/u. Wednesday: no p/u.
9. Contact Vendor again
10. Vendor says they will 're-schedule' a p/u for the following Monday.
11. Grill is actually picked up.
12. Grill is delivered to vendor on 6/26 via ups tracking confirmation
13. Contact Vendor on 7/05 and ask for status on refund.
14. No response
15. Contact Vendor again 7/10 and reiterate request for a status on refund
16. No response as of today 7/12.

All correspondence is saved in my e-mail log.

I wanted to keep this between me and the vendor but my patience is gone.

I would settle for anything like: 'Been too busy, but I'm on it.' I guess I just don't appreciate being ignored.

Again, this type of post is not prohibited by the guidelines:

PNice972

iTrader: (6)

have you tried to call them? it works alot better then emails.

al503

The guy's title is 'Internet Manager' for Pete's Sake.

If my add-on to that order sent via e-mail gets through, acknowledged and processed, then a request for a status should also get a response.

Your point is well-taken though.

Rickster31

I actually saw they had the black pearl emblems, and noted at the wrong price. When I tried to order them, they refused to give me the listed price because they had input it wrong, and on top of that have never replied to any of my PM's since too. Figured they just didn't log in... I wont be buying anything from them though..

Sorry you had a negative experience, I say leave them a VM and demand a call back, if no call, ask for refund by credit card company and file it with the BBB.

ULTiMaX99

iTrader: (5)

i found it more effective to speak to him in person rather than sending emails/pms and leaving voice messages.

al503

If this thread doesn't get action, then I'll drop the whole thing. It's been over 3 months since my CC was charged so there is no recourse there. I might contact the BBB or just let karma take it's course.

joonsta

OP, I believe that it's not L-Tuned Parts you should be pointing your finger at.

During the check-out process at l-tunedparts.com, did you not agree that you understood the fact that the listed wait time is an approximate figure?

I'm sure that you are upset because your order arrived a month later than your expectations, but I believe L-Tuned Parts forewarned you about the arrival time.

And during the check-out, did you not agree that the item L-Tuned Parts sent you was not damaged before the shipping process?

This means that L-Tuned Parts is not directly responsible for the damages caused to the item you have ordered.

My understanding is that the party responsible for this problem is the shipping company L-Tuned Parts used to send you the item.

If that IS the case, you should contact the shipping company that is responsible for being so negligent with your order.

However, I too am disappointed with L-Tuned Parts now.

This problem aside, a trusted vendor such as L-Tuned Parts should not overlook a patron's request...or complaint.

Up to this point, I have only heard positive reviews about L-Tuned Parts, but now I will definitely be more wary with this vendor.

Thanks for sharing this experience with us, al503.

Your experience has given me a new, but not a commendable opinion on L-Tuned Parts.

davidbenji

The response of been busy is unacceptable in terms of customer service. I don't see how they expect to be in business long if they are not going to address their customers needs. I would definitely try to contact the credit card company and let them know of the circumstances, depending on the card/benefits they may cover your cost and seek repayment from the merchant.

tex2670

If they are reputable (or at least honest--but extremely busy), BBB usually gets their attention pretty quick.

LexIS250SS

The grill was damaged during transit probably due to Carson's poor packaging so why should the shipping company be responsible for the damages?

CHAPIN33

where are the moderators adivces when we need them?

duckduck

I don't think the OP is upset over the late delivery as much as how Carson-Lex handled the whole situation. He contacted the Vendor to schedule a pick up. The pickup never came as promised (it comes a week later, even though the OP had someone at home the week before to make sure the grill got picked up). He arranged for a refund (so while L-Tuned Parts is not "responsible" as you said, they're willing to take it back for a refund. So you would expect a refund right?). The refund never came. Asked for a refund/response. The refund/response never came.

If the problem was the shipping company's problem, wouldn't L-Tuned Parts tell the OP to handle it with the shipping company? instead of arranging for a pick-up/refund?

cspec

I too have not had great experiences with their Customer Service department. I have called many times about my wind visor before I got too ticked off when they kept saying "Oh we're really busy" and had them cancel my order. I mean, as busy as they are, I don't believe out of the 10+ times I have called, they are busy EVERY time.

omihomiii

Sorry for ur negative experience al503, you should definitely call them. but u should remember and be prepared that even if you call them, you'll be frustrated. from my experience, I dont know how many times I called them just to talk to the internet department because they are always on the other line. long story short, they didnt ship my order for 2 weeks although it was ready to ship. called them million times and they promised me million times but it never happened. Finally, a guy from "Parts department"(not internet) completed my order for me. I was thinking about getting the grill too but i just dont wanna deal with them again.

DzaztrBUSE

Yeah, he agreed that the item was not damaged even thought it wasn't sent out yet. Just like I agree to buy a car that will not have anything go wrong with it before I sign the contract. Its just a way of saving their behinds. I too called them up a few times and took me FOREVER to get in touch with them. But it's just like he said, if you cannot deliver when you think I want it then tell me when so I set my expectations. They undelivered and a simply "my bad, ill get this taken care of" would have eased the frustration.