HopRock

Brought my new GX Luxury edition home yesterday and was loving it. Ran a quick errand this morning and when I got back in and started her up, there is no sound from the speakers. Can see channels, etc., but there is no volume control from ***** or steering controls. Also-Bluetooth connects and can make calls, but there is no sound on either end. Audio/Voice assist is also unresponsive. I called Lexus Tech support and they had me reboot the Audio system, but that didn't solve it. It's now back at the Dealer with only 65 miles on it and they are scratching their heads. Anyone ever hear of this? I'm guessing a bad head unit, but not having luck finding anything when I search.

First Lexus experience and certainly not how I expected things to go...

bbqsoup

That is strange. I hope Lexus will figure it out quickly.

Htony

Sound comes through power amp. Maybe fuse for amp block? Head in the dash is only a preamp.

HopRock

That makes sense to me. I'm curious if this is a known issue. I have the Driver's Assist package which I understand is a low number of builds so sample size would be limited. I'll quiz the tech and report back when they ID the issue.

Thanks,

HR

GB2011GX

In my Lexus Service History, my 2011 was taken back in for Audio System, lack of sound in speakers when it was still <1 yr old

tuandino

I have the same issue with my 18' GX Lux trim. My issue was caused by iphone bluetooth connection. Somehow, the bluetooth connection jammed the stereo sources. I couldn't get any sound from any audio sources. My fix was to delete the bluetooth connection to all phones, and re-paired them again. Been working good ever since.

HopRock

Interesting. I did just get a message from the dealer indicating that they think the problem is a blown amp ( I did not turn it up to 11!); not sure if they physically inspected it or just came at it from a diagnostic flow-chart.

Thanks

HopRock

Got her back and she's running fine. They swear the Amp was blown-Time will tell.

HR

GB2011GX

At least it is working. Could have been a faulty amp. Keep us posted.

mcomer

Occasional glitch is the overhead button for "SOS" Lexus Safety Connect.
When pressed it should connect for an emergency call (or to enroll and
configure the Lexus Enform Remote Start) and then disconnect. It sometimes
does not fully disconnect and ties up the speakers and microphone. Can be
cleared by disconnecting the main battery for a couple minutes.

Htony

Everything has to be shaken down when new. Let things to fail do so early, not later. Hope that was all for that.

GoHuskers

did they actually replace the amp?

allwheels

THIS ^^^

This man speaks the truth. Seen it before on the RX

HopRock

Yes-They pulled one from another vehicle in inventory and also checked the entire system for any electrical issues.