GX - 1st Gen (2003-2009) Discussion topics related to the 2003 -2009 GX470 models

Letter from Lexus Re: Paint Peeling on Vehicles with Blizzard Pearl Paint

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Old 09-12-19, 09:28 AM
  #16  
Matsui
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So how does Lexus know which car/model we own? If we purchased it from a Lexus dealer (new or used) or service history?
Old 09-12-19, 10:58 AM
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chiph9
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They will look at service history, yes. But they will also look at who registered at drivers.lexus.com and the state DMV.
To ensure you don't miss out on this [0], stop by your dealer and make sure they have your contact info.

Chip H.

[0] Like the people who missed the extended warranty on the dash replacements
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Old 09-12-19, 11:28 AM
  #18  
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Yep, like chip said. It's a good idea to get it registered on the drivers.lexus.com Site..... I even go a step further, with any and all of my vehicles. I call the manufacturer's toll free number, and register the vin. That way if there's a recall or anything in the future, I can rest assured the news will get to me. I am sure, some of you do the exact same thing.
Good Practice IMHO.
Old 09-12-19, 02:53 PM
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Originally Posted by lexseed
Has anyone else with a vehicle painted Blizzard Pearl receive a letter from Lexus about their intentions to repair the peeling paint problem?
This is great news! My 2008 GX 470 has been peeling like crazy for the last 2 years. Was just thinking about having it repainted.
Got the letter, 2009 with one spot chipped off at rear window by weather strip.
Old 09-12-19, 06:17 PM
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Originally Posted by Navairgeek
Got the letter, 2009 with one spot chipped off at rear window by weather strip.
Can you post the letter here for us to see?
Old 09-12-19, 08:34 PM
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Not sure why people are hesitant to post said letter. Also have you guys with White GX vehicles, called and spoken directly with Lexus USA?

Old 09-12-19, 09:29 PM
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Originally Posted by FlzRider
Can you post the letter here for us to see?
I will tomorrow.
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Old 09-12-19, 09:59 PM
  #23  
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Calm down guys, not everyone checks this forum every day. Here's the letter, hope it helps


Old 09-13-19, 05:31 PM
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Originally Posted by EddieK05
Calm down guys, not everyone checks this forum every day. Here's the letter, hope it helps
Thank you!

If I’m reading the letter right, there’s no mention of any year range, correct?

I just called the phone number listed and I was told my VIN was not affected by this campaign. I’ve asked to escalate it and will hear back soon. I think it might be time to let Lexus know this issue doesn’t stop at 2008.
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Old 09-16-19, 09:01 AM
  #25  
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Yes, that is correct. Looks like the Toyota owners letter had a a list, but not the one for Lexus owners.
Old 09-16-19, 09:09 AM
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lexseed
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Originally Posted by Navairgeek
Got the letter, 2009 with one spot chipped off at rear window by weather strip.
Speaking of rear window weather strips, mine have nearly disintegrated. They should be replacing that also.
Old 10-07-19, 07:30 PM
  #27  
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Default GX Blizzard & Pearl white peeling paint

Originally Posted by lexseed
Has anyone else with a vehicle painted Blizzard Pearl receive a letter from Lexus about their intentions to repair the peeling paint problem?
This is great news! My 2008 GX 470 has been peeling like crazy for the last 2 years. Was just thinking about having it repainted.
I was told through a fb group Toyota is addressing 2009-2015😡 as well as certain vin numbers. It appears as if the Toyota’s with paint peeling issues are being handled first😡Neither of the solutions helps me. I have a 2007 GX 470 tht has also been peeling for a couple of years. I spoke to the local Lexus customer service manager over a year ago & was told they was unaware of any paint peeling issues with the GX or blizzard/Pearl white paint jobs.

2018 roof

2019 roof


2018

2019 passenger side

2019 driver side

My Hood started peeling in 2019
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Old 10-07-19, 07:33 PM
  #28  
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Originally Posted by dynahlibby
I was told through a fb group Toyota is addressing 2009-2015😡 as well as certain vin numbers. It appears as if the Toyota’s with paint peeling issues are being handled first😡Neither of the solutions helps me. I have a 2007 GX 470 tht has also been peeling for a couple of years. I spoke to the local Lexus customer service manager over a year ago & was told they was unaware of any paint peeling issues with the GX or blizzard/Pearl white paint jobs.

2018 roof

2019 roof


2018

2019 passenger side

2019 driver side

My Hood started peeling in 2019

my 2004 roof peeled I had it fixed cost was 2400.00 mine was just as bad your I got no letter and will ask dealer if I can be reimbursed
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Old 10-07-19, 07:56 PM
  #29  
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If you aren’t a member of the fb group, you should definitely join.. Toyota/Lexus/Scion blizzard paint peels (they won’t fix it) the owner of the groups & its members has helped quite a few people, you can get the necessary information needed to be reimbursed
Old 10-07-19, 08:35 PM
  #30  
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Originally Posted by dynahlibby
If you aren’t a member of the fb group, you should definitely join.. Toyota/Lexus/Scion blizzard paint peels (they won’t fix it) the owner of the groups & its members has helped quite a few people, you can get the necessary information needed to be reimbursed
I am. Member since 2006 and when my roof peeled I did not think to ask dealer just had it fixed I am going to ask the dealer and show him my bill


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