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WARNING about buying from TM Engineering - VERY poor communication (not a CL vendor)

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Old Jan 22, 2010 | 12:01 AM
  #196  
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sakat thanks for the link seems only sewell has these though
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Old Jan 22, 2010 | 08:23 AM
  #197  
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Originally Posted by j stuff
sakat thanks for the link seems only sewell has these though
As far as i know TM and Sewell are the only dealers..
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Old Jan 22, 2010 | 09:43 AM
  #198  
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I don't check here often but I just noticed this thread on TM. I ordered a set of sway bar bushings and steering rack set from them on January 5th and it was delivered on the 12th. No problems from them.
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Old Jan 22, 2010 | 11:18 AM
  #199  
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wow you ordered jan then get it a week later?
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Old Jan 22, 2010 | 11:23 AM
  #200  
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Originally Posted by j stuff
sakat thanks for the link seems only sewell has these though
dunno guys...

Originally Posted by tmf2004
As far as i know TM and Sewell are the only dealers..
i see that on daizen's website they ONLY refer you to TM but when i did that leg work ALL of those people i listed were authorized daizen dealers

Originally Posted by lostthumb
I don't check here often but I just noticed this thread on TM. I ordered a set of sway bar bushings and steering rack set from them on January 5th and it was delivered on the 12th. No problems from them.
yeah i had no issues either....
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Old Jan 22, 2010 | 12:52 PM
  #201  
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Originally Posted by lostthumb
I don't check here often but I just noticed this thread on TM. I ordered a set of sway bar bushings and steering rack set from them on January 5th and it was delivered on the 12th. No problems from them.

All I can say about that is the trend seems to be control arm set for 2gs and you are screwed as they always seem to be backordered. The other stuff seems to get to the customer. Thats just based on people on this thread saying "no problems for me, I got (insert anything besides 2gs control arm set)"

Jeremy
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Old Jan 22, 2010 | 01:46 PM
  #202  
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Originally Posted by fro20
All I can say about that is the trend seems to be control arm set for 2gs and you are screwed as they always seem to be backordered. The other stuff seems to get to the customer. Thats just based on people on this thread saying "no problems for me, I got (insert anything besides 2gs control arm set)"

Jeremy
thats true for me......i didnt order the controls arms but i did get the sway bar bushings and steering rack bushings and had no problems getting them. i may just have to order my control arm bushings from sewell and pay the extra $ for them for reliability
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Old Mar 15, 2010 | 01:35 PM
  #203  
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Default My TM Engineering experience.

Originally Posted by silvergs79
i have ordered some parts from tm engineering and everytime i email them about the states i get this
This is an automatically generated Delivery Status Notification.

Unable to deliver message to the following recipients, due to being unable to connect successfully to the destination mail server.

customers@tme.net






--Forwarded Message Attachment--
From: bbaccam@hotmail.com
To: customers@tme.net
Subject: RE: reference order number 209376013633
Date: Tue, 3 Nov 2009 02:10:59 +0000
has anyone evered ordered parts from there? and had problems with the communication from them? i ordered front bushing kit, steering rack bushing and lower ball joints and tie rods.... i need the front bushing kit badly as mine is shot to hell! plz someone let me know plz i spent almost $400.00 on these parts and want to know if im getting scammed or they are the real deal thanks!!!


I’m new to this forum – just joined a few weeks ago, needing information about the front end ‘issues’ I have with my 2001 GS 300.

I did just enough searching and reading to figure I needed the bushings re-done.
I read about the DAIZEN solution and wanted to go that route.

There are a LOT of posts about TM Engineering, authentic (yes/no?), still in business (?), etc.

I wanted to update everyone about my TM Engineering experience.


February 25, 2010, 4:05 PM.
Ordered from TM Engineering on-line:

• DAIZEN Front Control Arm Bushing Kit
• DAIZEN Sway Bar Bushing Kit
• DAIZEN Steering Rack Bushing Kit
• OEM Tie Rod Ends & Lower Ball Joint Set

Total $466.27

February 26, 2010, 12:33 AM.
I receive an e-mail informing me that Steering Rack Bushings and Upper Control Arm Bushings are out of stock but on order and the expected wait is 2-3 weeks.

Would I like to receive a partial order of what they do have in stock now and wait, or wait until everything is ready at the same time?

I sent my reply on February 26, 2010 at 7:25 PM. (Friday) to send what they can now.
The next day, Saturday February 27, 2010 I receive my partial order:
• DAIZEN Front (Lower) Control Arm Bushings
• DAIZEN Sway Bar Bushing Kit
• OEM Tie Rod Ends & Lower Ball Joint Set

March 3, 2010
Charge to my credit card for $380.00

March 12, 2010
E-mail informing me order is prepared for shipment via USPS.
Charge to my credit card for $80.00.

March 15, 2010
Receive rest of order:
• DAIZEN Front (Upper) Control Arm Bushings
• DAIZEN Steering Rack Bushing Kit

Yes, I couldn’t talk on the phone to the guy, but the e-mails and service were the epitome of professionalism and courtesy. And he charged me $0.27 less than the order!
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Old Mar 15, 2010 | 06:03 PM
  #204  
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my experience...sewell was out of stock so i emailed tm on feb 10 to see if they had 2 sets of daizen front control arm bushing kits for 98-99 gs3/4 in stock. tm emailed me back on feb 11 confirming items were in stock. ordered the 2 sets that day and received automated email confirming order. but never received any shipping info or updates in status in the days that followed. emailed them numerous times on the status of my order but got no response. after a week of trying, i assumed i got got. at this time sewell just got their daizens back in stock, so i went ahead and ordered from them 1. cause i need em and they're the only other ones i know that sell em and 2. they got great customer service. anyway to make my already long story short i ended up receiving the 2 sets from TM at the end of Feb and 1 set from sewell...so even though tm sucks at the communication part of business, i did end up receiving what i ordered bout 2 1/2 weeks later. but now i have an extra set from sewell...i'll be puttin em up for sale here shortly.
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Old Mar 17, 2010 | 09:12 AM
  #205  
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wonder if he is aware of these threads?

his CL page

https://www.clublexus.com/forums/mem...blewhoosh.html

his email

todd@tmengineering.net

phone #

shop: 310-537-6800.
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Old May 20, 2010 | 03:03 PM
  #206  
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Default who carrys these now

ok so about a month and a half ago i made an order for daizen bushing from TM as all of you know i got one email from them asking if i only wanted one set or 2.. and i replyed back 2 sets.. and i have yet to hear from them. has anyone gotten their bushings from them recently? i ordered power steering bushings and sway bar bushings didnt think it was a big order.. but no word.. i tried the phone numbers and the voicemail is full.. plus i tried sewell and JM and all the other people that carry them and they all say they dont carry them anymore.. were any of you all able to get your money back from the bank? thanks

ben
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Old Aug 17, 2010 | 09:03 PM
  #207  
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Default Having trouble contacting TM Engineering

Hey guys, 2 weeks ago I purchased Daizen poly sway bar and steering rack bushings for my 92 SC. Then this weekend I went to install them and found I was sent the incorrect bushings (for a 98-05 GS). The phone number says the voice mail box is full and they will not respond to my emails . Has anyone else had problems dealing with TM before? Does anyone know another way to get in touch with them? Are there any TM reps on this forum I could contact? Any help would be greatly appreciated. Thanks

Alex

Last edited by TumblerZ30; Aug 17, 2010 at 09:42 PM.
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Old Aug 18, 2010 | 07:45 AM
  #208  
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Typical TM Engineering customer service.
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Old Aug 18, 2010 | 09:00 AM
  #209  
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It's been a while since I've had any contact with them, but IIRC, it was only by email that I got a response. I know it's frustrating, but patience may be your only option here
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Old Aug 18, 2010 | 09:18 AM
  #210  
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i lost my patience a year ago when i ordered steering rack bushings from them. got no tracking number, no contact, nothing. Never returned any of my emails so i just gave up on them. You might get lucky, someone might pick up the phone...
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