Originally Posted by BKGSF

That's really terrible, OP. Unacceptable, really. BTW, why was the oil level low? Is it because they put in an incorrect amount (HUGE mistake) thinking it was a regular GS model or they didn't touch the oil in which case your car might be burning oil?

Originally Posted by hillsnow

Thanks for the responses. I was planning to call the service manager the other day but he called me first actually. He said he had spoken with Pohanka Lexus and told me he was very sorry. He said there was not much else he could say since he knew his department had let me down and it was unacceptable since the trust relationship is gone now. He said the F cars are the only cars in the lineup that require an oil change every 5,000 miles (is that correct?) and the Service Advisor at Richmond did not know that was the case. I said that is a big problem of course... Nonetheless, he said he added a free $225 full detailing to my account and I can use it at the dealership whenever I want. It was the least he could do -- still, I won't be bringing my car back for service at Lexus of Richmond in the future.

Originally Posted by charley95

I would never allow a dealer to detail my car.

Originally Posted by NotFSport

Now that all may be moot if they start it off with the same garbage level swirl-inducing washing process, but are we sure a "full detail" won't actually get you Lexus-level service?

Originally Posted by blueNblack

So, question about the oil. I also am having doubts about my current dealership's competence from my recent visit. Besides the fuel pump starting to moan since my 15k service, they told me they used 0w20 oil. I didn't mention it at first because I wanted to confirm, but the correct weight for our cars is 5w30 right? I don't know if I should bring this up but I feel like they would just respond with some excuse where it doesn't matter. To me, the manual clearly states GSF is 5w30. They used conventional. Since I am heading back for the fuel pump issue, I do want to bring it up but if I just can't trust them to do a simple oil change, what else would they screw up?

Originally Posted by peasodos

$225 full detailing is some BS. They will probably scratch interior and exterior panels, I would never trust that dealership with anything. How about just sending you a check for the money instead.