rmes350F

Hello All,

I have received a notification from my monthly health report for my 2018 GS 350 AWD which states service campaign for the following,
Has anyone else receive this notification?

baconRx

i did a couple weeks back, went in today to get it updated and my god it took 2 hours... they did a multi point inspection and that was it. i have they address auto vented/heated seats not shutting off when no one was in passenger and discovered that only happens with s-flow is on. They still didn't resolve why my side bolsters weren't recalled every time i get in the car though..

charley95

I have a 18 RWD and haven't recieved anything yet.

baconRx

log into the drivers site and see if theres anything under vehicle health or something

dchar

Make sure to go in with an empty tank. Lexus always fills up after a recall or service campaign.

charley95

Thanks! Mine falls under the recall also.

baconRx

lies, i was on empty

dchar

Some dealers you will need to remind them.

My service advisor always remembers and adds it to the paperwork to ensure it gets done.

baconRx

im guessing this is a YMMV thing?

Wincer94

Which dealership in SoCal is this?

np20412

Definitely dealer specific thing. Might even be a service advisor-customer specific thing. Might even be an overall dealership-customer thing (if dealership sales made a killing on your deal, they'll gladly throw you a couple hundred dollars in gas over the lifetime of your expensive service visits for the chance to make a killing off you on your next purchase)

dchar

Been to a couple Lexus dealer service departments (Lexus of Riverside and Longo Lexus) and they did it. Search around the forum and you’ll see other members get the same treatment for recalls and service campaigns; it’s Toyota/Lexus’ way of compensating customers for making them go in for service campaigns/recalls. Of note, I usually don’t service at the dealer that I purchased at due to distance/convenience.

If you ask for it, you’ll get it. If you don’t ask for it, then you won’t get it.

edoggie

I just experienced this kind gesture over the weekend. I thought that was awfully nice of Lexus. I never heard of any dealership filling tanks unless you purchase a vehicle from them on that day.

charley95

Got my notice today. Has anyone else received the notice here?

baconRx

I got my notification email today which is odd cause i just did it this past monday.

Also, everyone should remember to request that they top off their gas tank. I asked in an email they sent to follow up with the service and they only do it on request. I will be sure to request when I go in for them to resolve my memory seat issue