2018 Nav update fried my '16 GS's head unit. - ClubLexus - Lexus Forum Discussion

Go Back  ClubLexus - Lexus Forum Discussion > Lexus Model Forums > GS Models > GS - 4th Gen (2013-present)
2018 Nav update fried my '16 GS's head unit. >

2018 Nav update fried my '16 GS's head unit.

Notices
GS - 4th Gen (2013-present) Discussion about the 2013 GS models

2018 Nav update fried my '16 GS's head unit.

Old 01-11-19, 06:41 AM
  #1  
irishbrahm
Pole Position
Thread Starter
 
irishbrahm's Avatar
 
Join Date: Apr 2013
Location: TN
Posts: 283
Thanked 14 Times in 14 Posts
Default 2018 Nav update fried my '16 GS's head unit.

This was unbelievable.

A few weeks ago I stopped by a Lexus dealership to buy the 2018 nav update for my '16 GS. I bought the SIM card in the parts department and took it out to install. The parts dept. told me that the update should take ~20 mins. and to be sure not to turn the car off. Fine.

So the update began normally. But after 20 mins. nothing was happening -- the update stalled. I kept the car running. About 10 mins. later the screen started flashing pink and black. The radio was still on but no infotainment options were available.

So I took the car back to the dealership. The parts dept. said, "We've never seen this before." The service writer wrote a ticket and the shop foreman took charge. About 1 hour later the service writer came out and said, "Would you come with me please." I was then told that the update fried the whole multimedia unit. The unit would have to be replaced at a cost of $8000. The car would be out of commission for a least 2 weeks (getting the part, installing it, etc.).

I'd been thinking about trading the GS for a '18 ES350 UL, which is exactly what I did. I found a ES with the colors that I wanted at a Lexus dealership on the other side of town. They took the GS in on trade and replaced the multimedia unit under warranty. They eventually sold the GS as a CPO.


irishbrahm is offline  
Old 01-11-19, 06:58 AM
  #2  
jonathancl
Lexus Test Driver
 
jonathancl's Avatar
 
Join Date: May 2004
Location: Philadelphia
Posts: 1,112
Thanked 78 Times in 66 Posts
Default

If they did a warranty replacement of the head unit, why would you have ever had to pay $8k to fix this?

edit: Also I have seen replacement hard drives as a separate sku for ~$1k, which was probably an option as well. It's very unlikely that an update damaged the hardware, just messed up the data on disk, which the whole OS and Apps and map data.

Last edited by jonathancl; 01-11-19 at 12:30 PM.
jonathancl is offline  
Old 01-11-19, 08:05 AM
  #3  
KAH
Rookie
 
KAH's Avatar
 
Join Date: Dec 2018
Location: TN
Posts: 54
Thanked 5 Times in 3 Posts
Default

Originally Posted by irishbrahm View Post
This was unbelievable.

A few weeks ago I stopped by a Lexus dealership to buy the 2018 nav update for my '16 GS. I bought the SIM card in the parts department and took it out to install. The parts dept. told me that the update should take ~20 mins. and to be sure not to turn the car off. Fine.

So the update began normally. But after 20 mins. nothing was happening -- the update stalled. I kept the car running. About 10 mins. later the screen started flashing pink and black. The radio was still on but no infotainment options were available.

So I took the car back to the dealership. The parts dept. said, "We've never seen this before." The service writer wrote a ticket and the shop foreman took charge. About 1 hour later the service writer came out and said, "Would you come with me please." I was then told that the update fried the whole multimedia unit. The unit would have to be replaced at a cost of $8000. The car would be out of commission for a least 2 weeks (getting the part, installing it, etc.).

I'd been thinking about trading the GS for a '18 ES350 UL, which is exactly what I did. I found a ES with the colors that I wanted at a Lexus dealership on the other side of town. They took the GS in on trade and replaced the multimedia unit under warranty. They eventually sold the GS as a CPO.
Irishbrahm,

Curious, how did multimedia failure keep your car out of commission? My thought is you could have driven the car until the multimedia replacement.

Guessing you wanted the ES whether or not the multimedia went outóthatís okay as it is a great car as well.
KAH is offline  
Old 01-11-19, 08:08 AM
  #4  
irishbrahm
Pole Position
Thread Starter
 
irishbrahm's Avatar
 
Join Date: Apr 2013
Location: TN
Posts: 283
Thanked 14 Times in 14 Posts
Default

Originally Posted by jonathancl View Post
If they did a warranty replacement of the head unit, why would you have ever had to pay $8k to fix this?
The original dealership would NOT file a warranty claim. Also, the parts department would not refund me for the nav update. I'm in the midst of a credit card dispute for the latter.
irishbrahm is offline  
Old 01-11-19, 08:12 AM
  #5  
irishbrahm
Pole Position
Thread Starter
 
irishbrahm's Avatar
 
Join Date: Apr 2013
Location: TN
Posts: 283
Thanked 14 Times in 14 Posts
Default

Originally Posted by KAH View Post


Irishbrahm,

Curious, how did multimedia failure keep your car out of commission? My thought is you could have driven the car until the multimedia replacement.

Guessing you wanted the ES whether or not the multimedia went outóthatís okay as it is a great car as well.
I was out-of-state when this happened. When the unit fried I had no air, no radio, nav, etc. My home dealership was a bit reluctant to get involved because the failure did not occur locally. So the alternative was to leave the GS out of state to get fixed, rent a car to get back home, and then 2 weeks later rent a car to pick up the GS, etc,
irishbrahm is offline  
Old 01-11-19, 08:56 AM
  #6  
AJLex19
Lexus Test Driver
 
AJLex19's Avatar
 
Join Date: Mar 2014
Location: NY
Posts: 1,366
Thanked 134 Times in 127 Posts
Default

Originally Posted by irishbrahm View Post
This was unbelievable.

A few weeks ago I stopped by a Lexus dealership to buy the 2018 nav update for my '16 GS. I bought the SIM card in the parts department and took it out to install. The parts dept. told me that the update should take ~20 mins. and to be sure not to turn the car off. Fine.

So the update began normally. But after 20 mins. nothing was happening -- the update stalled. I kept the car running. About 10 mins. later the screen started flashing pink and black. The radio was still on but no infotainment options were available.

So I took the car back to the dealership. The parts dept. said, "We've never seen this before." The service writer wrote a ticket and the shop foreman took charge. About 1 hour later the service writer came out and said, "Would you come with me please." I was then told that the update fried the whole multimedia unit. The unit would have to be replaced at a cost of $8000. The car would be out of commission for a least 2 weeks (getting the part, installing it, etc.).

I'd been thinking about trading the GS for a '18 ES350 UL, which is exactly what I did. I found a ES with the colors that I wanted at a Lexus dealership on the other side of town. They took the GS in on trade and replaced the multimedia unit under warranty. They eventually sold the GS as a CPO.
Thats REALLY odd - but its a little unclear: you were doing the install yourself and when it didn't work, you took it to the dealership where they confirmed it was "fried" and were trying to charge you $8000 to replace the unit?

If it was the dealerships fault, they should've fixed it under warranty.
AJLex19 is offline  
Old 01-11-19, 09:32 AM
  #7  
JDR76
Lexus Fanatic
 
JDR76's Avatar
 
Join Date: Nov 2013
Location: WA
Posts: 6,443
Thanked 272 Times in 220 Posts
Default

That's crazy. I've never heard of that happening.

Enjoy your new ride!
JDR76 is offline  
Old 01-11-19, 10:44 AM
  #8  
irishbrahm
Pole Position
Thread Starter
 
irishbrahm's Avatar
 
Join Date: Apr 2013
Location: TN
Posts: 283
Thanked 14 Times in 14 Posts
Default

Originally Posted by AJLex19 View Post
Thats REALLY odd - but its a little unclear: you were doing the install yourself and when it didn't work, you took it to the dealership where they confirmed it was "fried" and were trying to charge you $8000 to replace the unit?

If it was the dealerships fault, they should've fixed it under warranty.
I bought the update in the dealership's parts department. They told me how to install it, so I went to the parking lot and followed their instructions. When it crashed, the service dept. said that it wasn't under warranty because I didn't let a tech do it.
irishbrahm is offline  
Old 01-11-19, 10:59 AM
  #9  
AJLex19
Lexus Test Driver
 
AJLex19's Avatar
 
Join Date: Mar 2014
Location: NY
Posts: 1,366
Thanked 134 Times in 127 Posts
Default

Originally Posted by irishbrahm View Post
I bought the update in the dealership's parts department. They told me how to install it, so I went to the parking lot and followed their instructions. When it crashed, the service dept. said that it wasn't under warranty because I didn't let a tech do it.
I look at it like this: It happened that way so that you could get what you really wanted...maybe out of the GS and into an UL ES (which is really nice but a different category all-together than the GS).

This seems a bit dishonest but if that happened to me and I was still under full warranty, I would have waited and told the dealership it worked but suddenly stopped working after a day or two...but, congrats on the ES!
AJLex19 is offline  
Old 01-11-19, 11:01 AM
  #10  
yardie876
Lexus Champion
 
yardie876's Avatar
 
Join Date: Sep 2012
Location: SoFlo
Posts: 3,392
Thanked 64 Times in 54 Posts
Default

I wonder if the 2018 map data set is corrupt somehow. There was a thread in the 5ES section where something similar happened but it was the dealer performing the update and they tried to tag the owner with the replacement head unit. Interesting to see two cases of this type of head unit failure.

https://www.clublexus.com/forums/sho...=906694&page=1
yardie876 is offline  
Old 01-11-19, 11:16 AM
  #11  
Htony
Lexus Champion
 
Join Date: Sep 2016
Location: AB
Posts: 1,961
Thanks: 0
Thanked 110 Times in 102 Posts
Default

I never cared about in-dash Nav. update. I carry Garmin free standing unit with free life time update.
I think car does not have to be running. All you need is accessory power has to be on when doing something
like that. IMO, there must be a way to recover from this disaster instead of new head unit.
Htony is offline  
Old 01-11-19, 11:20 AM
  #12  
yardie876
Lexus Champion
 
yardie876's Avatar
 
Join Date: Sep 2012
Location: SoFlo
Posts: 3,392
Thanked 64 Times in 54 Posts
Default

Originally Posted by Htony
I think car does not have to be running. All you need is accessory power has to be on when doing something
like that.
You'd run the risk of killing the battery or the car shutting power off after 15 minutes. That's why they recommend updating the software with the engine on.
yardie876 is offline  
Old 01-11-19, 11:25 AM
  #13  
HontoKuro
Driver
 
HontoKuro's Avatar
 
Join Date: Oct 2018
Location: IL
Posts: 129
Thanked 23 Times in 21 Posts
Default

Something fishy about this story.....
HontoKuro is offline  
Old 01-11-19, 11:51 AM
  #14  
irishbrahm
Pole Position
Thread Starter
 
irishbrahm's Avatar
 
Join Date: Apr 2013
Location: TN
Posts: 283
Thanked 14 Times in 14 Posts
Default

Originally Posted by HontoKuro View Post
Something fishy about this story.....
What do you mean? I have no reason to lie about anything that happened. I thought a major purpose of these forums is to share information and help others in their decisionmaking.

Given this experience and the risk of a head unit failure (even if remote), someone wanting a nav update might consider paying the extra $$$ for a service appointment rather than doing it themselves.
irishbrahm is offline  
The Following User Says Thank You to irishbrahm For This Useful Post:
Im2bz2p345 (01-12-19)
Old 01-11-19, 12:00 PM
  #15  
bclexus
Lexus Champion
 
bclexus's Avatar
 
Join Date: Nov 2014
Location: Dallas, Texas
Posts: 4,336
Thanks: 0
Thanked 425 Times in 334 Posts
Default

Originally Posted by Htony View Post
I never cared about in-dash Nav. update. I carry Garmin free standing unit with free life time update.
I think car does not have to be running. All you need is accessory power has to be on when doing something
like that. IMO, there must be a way to recover from this disaster instead of new head unit.
Lexus requires their technicians keep the vehicle's engine running during the entire map update time.

You rarely see many stand alone GPS devices (e.g. Garmin units) in automobiles anymore. They are going the way of phone booths, typewriters, rotary dial telephones and floppy discs.
bclexus is offline  

Thread Tools
Search this Thread

Contact Us About Us Archive Advertising Cookie Policy Privacy Statement Terms of Service

© 2018 MH Sub I, LLC dba Internet Brands

We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites.
 
  • Ask a Question
    Get answers from community experts
Question Title:
Description:
Your question will be posted in: