MustangSal

A few weeks ago, I got the ominous pebble chip on the top left corner of the windshield. Insurance covers the first attempt a repair which spidered a week later. Another insurance call becomes my $500 deductible and an appointment for Safelite to replace it in my driveway.

First attempt, they ordered the wrong glass. Rescheduled. Second attempt, ordered right glass (OEM replacement) but arrived damaged. Rescheduled. Third attempt, right glass, undamaged. First car of the day, shows up on time ready to get it finished. I do the nice car owner thing and offer any coffee/water, blah blah blah. 90 or so minutes later he says he's done. Everything from a glance looks ok. Instructs me to not drive it for an hour and don't give her a bath for a couple days. I pay my $500 and close the doors.

Later that afternoon, I roll out to go play a show and just happen to notice that the drivers-side windshield wiper arm looks odd under the hood. Curiously, I pull up on the wiper to get it to the winter-mode position...it wont pop up. My assumption, he switched them or clocked them wrong. No time to look further, I pack my drums and stuff into the wife's jeep and roll out. Call the Safelite guy while driving and let him know that the wipers are not correct. He is super-apologetic and says he can be back at the vehicle in an hour. I tell him to text me when he arrives and I'll unlock it through Enform. All that goes according to plan. He says he re-clocked them correctly and if there is anything else wrong to call him again.

I didn't get a chance to check it till the next morning. Wipers - still clocked wrong. Rear-view mirror - wobbling on the mount (not tightened down). So, I re-clock the wipers, tighten the mirror and check to see that everything else works. No obvious leaks. HUD doesn't look like it needs calibration. Auto-sense works.

Anything else I should/can check?

So, let's say that I'm less than impressed with the Safelite experience. Pretty sure they're not getting 10s from me. At least they vacuumed out my interior and cleaned all the glass on the car.

Anything else I should be functional testing?

Davenlei

iTrader: (1)

I have never used Safelite but others here have said they have had less than stellar experience with them.

JDR76

My experience with Safelite was horrendous. They damaged my car and said it didn't matter because it wasn't that nice of a car anyway...

GS3Tek

iTrader: (8)

What the???

"Sir, your car is a POS so there's no need for us to take care of it!"

Dallasguy1

I did fix a small chip on my last GS and the guy was very professional and did it right in the first time nothing like the bs u had gone through. Call the customer and let them know the guy didn't do it right at the first place and if there's any further problems ull call them back.

Spideyman1

This has also been my experience with Safelite. I've used them to replace windshields and repair chips, never had any issues or problems. They were always professional and clean up and did the job right. I guess it depends on who's running the local shop?

MustangSal

Had no issues with the guy per se. Super polite; confidence was not a problem but the product stands by itself. Even the chip repair...I get it. Might not always take well and is susceptible to further cracking. Everything after that though is a full blemish on Safelite as a whole. The long supply delays and then the lack of attention to detail certainly pissed me off, but more-so make me question the rest of the job.

It's been raining cats and dogs here and no apparent leaks. Auto-sense is performing as it should. I'll fulfill my due diligence and let both my insurance company and Safelite know how it went.

Joeb427

iTrader: (1)

I wouldn't let Safelite clean my windshield .Buying a Safelite windshield and have them do the install.NFW.
Safelite to me is like going to a quick change lube shop.
Roll the dice!

MustangSal

It was a Lexus OEM windshield. I would have refused the aftermarket if they tried to go that way.

lamikela1

If you have wiper defrosters you should check that. It would be a black band across the bottom of the windshield directly underneath the parked wiper blades. You will also have a wiper defroster button on the dash.