Yes we have it. We have two SUVs and two cars

Anyways, it’s good that Tesla hit the top 3 for satisfaction.

here's a theory... CR consumers are probably more cautious and thoughtful in their purchases, and more took those things into consideration before they bought and so they pretty much knew a tesla would work for them. thus the high ratings.

There are many factors in consumer preferences of course, but yes, the sheer variety of EVs we'll have in the next few years will raise the tide for all boats.

CR's biggest complaint was fit and finish. That's quality control, not reliability. They also mentioned AP, which is not reliability.

how do they set the survey pool? only from subscribers? or random selections from current owners? i hope it's the later case otherwise it can be very skewed.

i believe it's only from subscribers which if true, agreed... VERY skewed, or rather, the fix is in... virtue-signaling at its finest... we fill out the surveys, and the 'results' confirm and congratulate us in every decision we made...

With CR, yes, it is from subscribers....goes out every year. With J.D. Power, apparently more at random. I am not officially registered with Power (although I once served on a focus-group with them many years ago)...yet have gotten their long questionnaire a couple of times. They sent me one for my Encore GX, but not my several previous vehicles.

Power (and a few other research-firms) also likes to slip in a green one or five-dollar bill in the envelope with the surveys....CR doesn't do that kind of stuff.

Just as concerninig about Tesla is that when you do have either a failure or a crash, you're at the mercy of their service network with few or no indie options, and I've heard extensive accounts that it's extremely hit-and-miss. The no-muss buying experience is a big plus that gains them a ton of customer goodwill, but for those who run into problems later, this aspect can give a lot of it right back.

Is this any different than weighing in on a forum, comments on a you tube channel etc.?

I agree. Was offered OEM as well as aftermarket replacement parts. I do think it is possible to take a Tesla to a non Tesla repair


The no muss buying expensive is no different to the no muss buying experience of paying MSRP…all someone has to say “I want to pay MSRP” for that fancy Mercedes or whatever brand it is. There are brands out there that currently have no haggle experiences.

if you're trying to do quantitative research with the results, i'd says it's enormously different. CR subscribers are not 'the general public'.

and forum/youtube comments? LOL

But CR and others have PhD level statisticians and actual data scientists to tune out noise and their volumes are such that this is more than possible. CR claims to get well over 300,000 individual surveys back each year for their researchers to parse. CR also doesn't pay for survey responses and nor do they accept advertising, so there's little reason to doubt their motives (referencing the ludicrous claims in the thread that Lucid etc pay for the Car of the Year awards and so on)

Not quite the same. The problem with the typical dealer network, where the dealers can set their own pricing, it puts pressure on the buyer to know how to haggle. Same goes for the no haggle dealers that compete with other same branded regular dealers. People may feel like they're getting a good deal, but in actuality, you could get a better deal somewhere else. In the US, when you go to a store to purchase a TV, you don't haggle with the salesperson. You pay the price listed.

Tesla sells their vehicles at their listed price. No one feels uncomfortable, or pressured. It's really the way all cars should be sold.

From CR:
CR Reliability

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You'll may have a higher chance something wrong in your Tesla especially at the beginning where some quality issue needs fixing but its far more convenient than any other car i've owned. 1 visit to dealer for faulty FM module in 2.5 years. Other than getting new tires, no other maintenance accept air filter which anyone can replace ($40). I've driven 25k miles and pay $0 for fuel...The ownership cost is ridiculous.

yup, definitely the most trouble free car i have had. my 12v batter died but tesla sent someone out the next day and battery replaced for free. just like you i replaced the ac filter in 10 mins, the thing about no maintenance is so good. some jokes saying i am just driving a very expensive toaster appliance, i am ok with that as long as it's trouble free