A device such as a garden hose? Makes no sense. Damn thing shouldn't be leaking PERIOD. Any water that gets through the glass/seals should drain properly through the pillars.

 

I took a close look at my panoramic roof and looked thru the service manual. I could not find any evidence the panoramic roof has pillar drains. Pillar drains are shown for the standard moon roof, but not the panoramic roof. I have a 2019 ES350 UL. Am I missing something?

 

As an aside, you have to give credit to Genesis's pano roof. Tiger Wood's loaner rolled and had the engine disintegrate, but there wasn't a scuff on the large glass roof.

 

That's amazing but some explode driving at 50 MPH on the highway.

 

For what it is worth I remember test driving a 2018 G80 with a friend. Nice car, but I remember that Genesis pano roof was creaking on bumpy roads.

 

The new G80 (2021 redesign) is gorgeous but at $70K or so, it's way overpriced like most of the Genesis products.

 

I had the creaky pano roof on my 2019 ES350. took it into the dealer they had to remove some bolts and put locktite on them. there was also another one in that same day for the same thing.they said it was common that year no problems since.

 

That really couldn't be further from the truth. They are competing against the German's and Lexus and doing it quite well. The only issue is some people only see early gen Hyundai products and think they haven't improved. Quality is among the top brands now.

 

I agree with your comments about improved quality but the lack of a separate dealership network is a real turn off. Who wants to go to a Hyundai dealership to buy a luxury Genesis? You don’t go to Walmart to buy an elegant evening gown. I know it sounds elitist but just keeping it real.

 

100% agree with that. I've gone to look at both the G70 and G80. The first time I went in to test drive the G80, they told me they didn't have any handy and to come back the next day. When I did, they acted like I was asking them to do me a favor. The car was awesome, but I would never buy one from that dealer.

 

Track the depreciation over a year or two and then tell me it couldn't be further from the truth. They are way overpriced including the new GV80 that Tiger just crashed.

 

They may depreciate a little quicker, but selling price is lower for a better equipped vehicle.

For S&G's I ran a comparison between a G70 and an IS350. The G70 loses $23k and the IS $25k after 5 years A whopping 4% difference based off of original MSRP. It's really not as bad as you think. As mentioned above, dealer support is subpar at the moment, so that may play into it a bit, too.

 

After this dealership experience, I feel like I'm ready to give Genesis a try since that's really the most glaring draw back.

Here's an update: The service manager called me with his tail between his legs, very apologetic and asked me to bring the car back again. I did, and of course I get the could not duplicate after a da. Actually first it was the call 7 minutes before they close, but we talked the next morning. I could hear the smugness in his voice as he very matter of factly said that if I can make it leak that I should bring it back for them to see where the water is getting in. I said oh, you mean exactly like I did two weeks ago when your tech was able to see the issue and had a proposed fix to try? We're going to pretend that didn't happen? Yes, that's exactly what they're doing and as far as he and Lexus are concerned there is no issue. Again it's a changing answer from them; last time it was yes obviously it did leak but it must have been too high of pressure or it is just the right angle so it's not warranty-able. Now we're back to can't duplicate so there is no issue. There is absolutely no logic here. This guy's just more interested in covering his butt after getting called out last time, probably thinking discrediting me by saying "can't duplicate" is the way to minimize my complaint.

With the warmer weather, and if my hypothesis on what's actually happening is correct, I suspect it won't leak until the temps dip again. I'll just have to keep an eye on it and and plot my next move. Can't wait to follow up with the salesman I work with that I won't be going with an LS after all when this car ages out. I am D.O.N.E. with spending money at this place

 

Try the same analytic after a year or two. The point I'm making is if you buy a Hyundai, make sure you plan on keeping it because the INITIAL depreciation hit is enormous.

 

Hi guys, my 2019 ES 350 started leaking when going through the car wash. how was your issue ultimately resolved?