Frustrating technology
07-20-19, 07:27 AM
#16
Lead Lap
If you want to PM me after I return from my vacation (I currently only have access to our NX) any time in August, perhaps we can compare versions and I can at least walk you through how I got ours to work. It sounds like your dealer isn’t really prepared to support these new technology features. Honestly, I don’t think you are missing much though. I don’t plan to use it even though I am a big Amazon Echo user in our home. I am using Alexa with Phillips hue devices, Lutron, Honeywell, Logitech and even Ring. I thought it would be interesting to try the car integration, but it turns out that it isn’t worth the trouble in my humble opinion.
07-20-19, 08:03 PM
#17
Strange... I have a 2014 Lexus 300h and also a 2019 Lexus 300h. The technology works very well for me in both models. With the Lexus Enform I can start the car, get status updates, and also use it as a vehicle locator if I wish. Perhaps it might be the Iphone that might need updating? Or you are running an older model iPhone? Just a guess....
07-20-19, 09:01 PM
#18
Pole Position
Strange... I have a 2014 Lexus 300h and also a 2019 Lexus 300h. The technology works very well for me in both models. With the Lexus Enform I can start the car, get status updates, and also use it as a vehicle locator if I wish. Perhaps it might be the Iphone that might need updating? Or you are running an older model iPhone? Just a guess....
) There could easily be differences between the Android and Apple versions of the app. That isn’t something I would really be able to help test effectively since I am an Apple user. I would be more suspicious of the software in the car and would like to compare version numbers of both components. I know from experience that it is easy to update one and miss the other.
07-21-19, 12:41 PM
#19
Lexus Test Driver
I have no issues with Enform or any of the other tech in both of our cars - new ES and 17 RX. Remote start, locator etc works flawlessly. Android for me and Crapple for my wife.
07-21-19, 04:27 PM
#20
Pole Position
At this point, I don’t either but it took two firmware updates to get there - which I believe was the original theme of this thread. Many people, even those with mechanical inclination, may be challenged if they have to download firmware to a flash drive and apply it to the car. My mom would be completely over her head, as would many of the people I used to support when I was providing tech support.
07-21-19, 05:18 PM
#21
Lexus Test Driver
At this point, I don’t either but it took two firmware updates to get there - which I believe was the original theme of this thread. Many people, even those with mechanical inclination, may be challenged if they have to download firmware to a flash drive and apply it to the car. My mom would be completely over her head, as would many of the people I used to support when I was providing tech support.
07-22-19, 04:48 AM
#22
If you want to PM me after I return from my vacation (I currently only have access to our NX) any time in August, perhaps we can compare versions and I can at least walk you through how I got ours to work. It sounds like your dealer isn’t really prepared to support these new technology features. Honestly, I don’t think you are missing much though. I don’t plan to use it even though I am a big Amazon Echo user in our home. I am using Alexa with Phillips hue devices, Lutron, Honeywell, Logitech and even Ring. I thought it would be interesting to try the car integration, but it turns out that it isn’t worth the trouble in my humble opinion.
07-22-19, 05:44 AM
#23
It's software that upgrades (or fixes problems) the capability of your head unit to interact with Lexus Enform, etc. Some are delivered OTA via your phone and others being bigger updates need to be downloaded on to a USB drive and then uploaded and applied to the car's head unit.
07-22-19, 09:03 AM
#24
Pole Position
07-22-19, 09:27 AM
#25
Lexus Test Driver
07-22-19, 01:56 PM
#26
Pole Position
It may have only corrected issues that Apple users were experiencing. All I know for sure is that my Lexus+Alexa app would not connect on my iPhone Xs until I applied the update. Now everything seems to work as expected - but I still feel it is a bit clunky between the two apps that have to be running on the phone and the third app on the car. As far as older cars go, I don’t have any problem with Enform or any of the tech in our 2016 NX or our former 2015 ES and 2013 RX. We did have an Enform update that we had to download and install on the 2015 ES however. It wasn’t absolutely required though as it didn’t correct any specifically broken feature (at least to the best of my knowledge).
Thread
Thread Starter
Forum
Replies
Last Post