No.. not first car.
I bought it during the lockdown when all dealerships are closed for showrooms.. hence.. I bought on the phone without looking at models at showroom.

Hence, no sticker seen as I only saw the car that was delivered to me

 

And they didn't give you the sticker? I have the window stickers of all the Lexus vehicles I have bought.

 

Me too, and we give them back when we trade it in, along with all the required manuals.

 

Just an update to the thread, I got Lexus to fix their website (they just deleted the whole line about the rear view mirror altogether) .

They also gave me $300 credit at a dealership.

I was surprised they had that error for 6 months and no one noticed, and Lexus decide to delete the rear mirror line altogether instead of fixing the words.

 

Hopefully you also finally received the window sticker from the dealer. To me, that's an important part of the paperwork for the car.

 

Thats great, best outcome you could have hoped for.

 

These errors are not uncommon it seems.

My window sticker on my GS350 incorrectly stated my car has VGRS, which it does not.

 

I don't think we ever had window sticker in Canada.
Been through 7 car purchases.. none comes with one.. 7 different dealers .


I think it's fair Lexus compensate for their mistakes.. but I'm surprised it took them 6 months to realize it... Or I'm the first in 6 months to raise the issue

 

I'm sure you're the first person who raised the issue

 

The phone company once printed my telephone number incorrectly in the Manhattan Phone Book. I guess I should have asked them for $5000 as compensation?

 

If you buy a car that state it comes with 12 inch screen but you get 8 inch. Are you okay with that?

 

Ayufan- several times you were asked whether you have the Navigation option on your car, and I don't believe you answered that question yet.

If you order an option, whether expensive or not, you're entitled to get that option.

Does your car have Navigation?

 

Checking on the Canadian Lexus site, the Version 2 package includes:
- Navigation - compass always available in upper left corner of 12" display
- Heads Up Display - compass available in options for projected information
- Driver's Display - compass can be permanently displayed in the left screen

Amazon offers this for those direction impaired drivers:

 

It does have navigation . But it also said they have rear view mirror with compass. It was stated on the website before and while I was complaining to Lexus Canada .

Since my complaint, they removed the line for their rear view mirror altogether .


Sure you could say that package doesn't come with it. If that's the case, then don't post it on your official website . It's just that simple.

If Lexus say the car comes with touch screen display on their official website , will you expect to get one or you will think it doesn't make sense for Lexus to have touch screen display?

It makes perfect sense to expect compass on mirror if the manufacturer say they have it..
If I don't get something that was advertised.. then I complain about it.

If you don't want to complain about it... Then you are not alone...first 6 months of 2020 have no complaints about it since many people don't feel like it .

 

It was just a mistake. They fixed it and gave you $300 for your trouble. Not sure what more they can do.