Major Problem - Engine overheated and needs replacement
02-03-14, 12:33 PM
#46
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Is this a genuine Lexus warranty? I'm wondering why you're even talking to a warranty company? I never did that any of the times I used the factory extended warranty.
It makes sense that if a non-warrantable condition or negligence caused the failure of the water pump they would not cover the water pump. My question is what sort of issue could have caused the water pump to fail that wouldn't be warranted.
It makes sense that if a non-warrantable condition or negligence caused the failure of the water pump they would not cover the water pump. My question is what sort of issue could have caused the water pump to fail that wouldn't be warranted.
The dealer is not telling me the exact reason till I pay the 2k in diagnostics. I did ask them to just fill the radiator and visually see where the leak is coming from.
02-03-14, 01:01 PM
#47
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If they are holding your car hostage until you pay them 2k, that's unconscionable. It's probably illegal too. I'm really shocked at this behavior and wouldn't have anticipated this type of treatment from Lexus. Next they'll be telling you to pay a storage fee for each day your car is there! Sheesh! I guess we should never underestimate the ability of a large corporate entity to put the screws to the little guy.
Tom
Tom
02-03-14, 01:31 PM
#48
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Any other local dealers? I really think the issue here is the dealer.
I wouldnt say there is a pattern of failures...its a rare issue.
I wouldnt say there is a pattern of failures...its a rare issue.
02-03-14, 02:10 PM
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If they are holding your car hostage until you pay them 2k, that's unconscionable. It's probably illegal too. I'm really shocked at this behavior and wouldn't have anticipated this type of treatment from Lexus. Next they'll be telling you to pay a storage fee for each day your car is there! Sheesh! I guess we should never underestimate the ability of a large corporate entity to put the screws to the little guy.
Tom
Tom
02-03-14, 03:22 PM
#50
It's really so unfortunate that you would have to go through this ordeal. It's not just fair!
Not sure if you said this on your previous post: were all maintenance work performed by a lexus technician at a dealership? If so, this should be all on them regardless of whether for example, the coolant level or oil level was low that caused the overheating, as they should have checked them before leaving the lot and inform customers whether something needs to be done.
All dealership service departments have "zero tolerance" policy where parts must be replaced before they break. Now if they broke before the scheduled maintenance, this must be fixed under warranty as the part was defective.
Not sure if you said this on your previous post: were all maintenance work performed by a lexus technician at a dealership? If so, this should be all on them regardless of whether for example, the coolant level or oil level was low that caused the overheating, as they should have checked them before leaving the lot and inform customers whether something needs to be done.
All dealership service departments have "zero tolerance" policy where parts must be replaced before they break. Now if they broke before the scheduled maintenance, this must be fixed under warranty as the part was defective.
02-03-14, 03:26 PM
#51
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Hi tom, dealer is not really holding car. They just want someone to authorize them to put the hrs in diagnosing the issue. My point is that, we know what needs to be repaired, if warranty needs to satisfy their compliance, isn't it their job to do e diagnosis, maybe after diagnosis they can make whatever decision. But asking customer to bear the cost is just weird..
Have you spoken to the dealer's service manager about it? How about the Lexus reps at 1-800-25-LEXUS?
02-03-14, 03:34 PM
#52
I believe that you are going to have to help yourself and take a proactive approach with this. Other than stating that the engine is seized and that there is no coolant in the cooling system has the dealer where your car is presently sitting actually done any mechanical work on your car? In other words is the engine still installed in the car and all systems still "hooked up".?
I do not understand what the dealer, or Lexus, or the warranty people want/need to "diagnose"? If the engine is still installed in the car and it has not been "disturbed", then if I were you, I would ask the dealer to:
1) Have them show YOU in what location they located the source of the coolant leak IF they in fact have found the source of the leak.
2) IF they have not actually yet found any obvious source of a coolant leak (INCLUDING signs of a leak at the coolant pump vent and/or seal leak witness hole), then ask them to:
3) Completely fill the cooling system with water (a coolant mix would obviously be a waste) and accomplish the cooling system pressure test in accordance with the shop/maintenance manual. I believe that the pressure test is done at 17 psi. Tell the dealer that you will pay for this. It's dead simple and will not take long!
It should only be an hour labor charge for accomplishing the above.
I do not understand what the dealer, or Lexus, or the warranty people want/need to "diagnose"? If the engine is still installed in the car and it has not been "disturbed", then if I were you, I would ask the dealer to:
1) Have them show YOU in what location they located the source of the coolant leak IF they in fact have found the source of the leak.
2) IF they have not actually yet found any obvious source of a coolant leak (INCLUDING signs of a leak at the coolant pump vent and/or seal leak witness hole), then ask them to:
3) Completely fill the cooling system with water (a coolant mix would obviously be a waste) and accomplish the cooling system pressure test in accordance with the shop/maintenance manual. I believe that the pressure test is done at 17 psi. Tell the dealer that you will pay for this. It's dead simple and will not take long!
It should only be an hour labor charge for accomplishing the above.
Last edited by oldgrump; 02-03-14 at 03:37 PM.
02-03-14, 05:45 PM
#53
02-03-14, 05:57 PM
#54
I saw this in a Google search...............
It's not under warranty UNTIL it's determined/diagnosed to be a warranty coverage item. Until that point in time, it's your vehicle so You need to authorize the diagnostic/estimate charge. Simple contract Law. Most people don't like it, but again, it's your vehicle, your responsible until another determination is made.
It's not under warranty UNTIL it's determined/diagnosed to be a warranty coverage item. Until that point in time, it's your vehicle so You need to authorize the diagnostic/estimate charge. Simple contract Law. Most people don't like it, but again, it's your vehicle, your responsible until another determination is made.
02-03-14, 06:08 PM
#55
Lexus Fanatic
I've never had a warranty repair this serious, but Ive never been asked to authorize $2,000 in diagnostics for a warranty repair...
02-03-14, 06:23 PM
#56
why ?
because
the custoemr might not have 2,000 available so they don't agree to the tear down in fear of not being able to come up with the 2k if it is found to not be covered
this situation means
the warranty company doesn't have to pay for it because the customer hasn't event authorized the tear down
02-03-14, 06:26 PM
#57
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But we're talking about a factory extended warranty. He shouldn't even be dealing with a "warranty company"...
02-03-14, 06:43 PM
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I saw this in a Google search...............
It's not under warranty UNTIL it's determined/diagnosed to be a warranty coverage item. Until that point in time, it's your vehicle so You need to authorize the diagnostic/estimate charge. Simple contract Law. Most people don't like it, but again, it's your vehicle, your responsible until another determination is made.
It's not under warranty UNTIL it's determined/diagnosed to be a warranty coverage item. Until that point in time, it's your vehicle so You need to authorize the diagnostic/estimate charge. Simple contract Law. Most people don't like it, but again, it's your vehicle, your responsible until another determination is made.
As others said, basically I am being deterred away from even initiating a claim.
02-03-14, 06:44 PM
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02-03-14, 06:51 PM
#60
to the OP did you ever check into what i mentioned the other day about
contacting your insurance company explaining what happened and seeing if its covered ? don't tell them you have a extended warranty
just ask them if it is something that would be covered
if they say yes
then you know you can go and authorize the tear down and if Lexus says no to the coverage of the engine repair then you have the insurance to fall back on
contacting your insurance company explaining what happened and seeing if its covered ? don't tell them you have a extended warranty
just ask them if it is something that would be covered
if they say yes
then you know you can go and authorize the tear down and if Lexus says no to the coverage of the engine repair then you have the insurance to fall back on