Maggie

Hello,

I am an '07 ES 350 owner and new to this forum. I didn't think that I would need such a forum since Lexus was so well built. The recent news regarding Toyota and Lexus have prompted me to do some research. My research led to a long list of TSIBs on this forum (thanks to some really resourceful people), but most of these TSIBs did not contain an expiration date like the one posted on Lexus.com.

My car is experiencing the following:
Engine Ticking Noise (L-SB-0028-09)
Shift Flare (L-SB-0027-09)

Does anyone know what is a typical length on a TSIB?

How best to bring this up to the service manager?

MD350

Welcome to the forum.

most TSIBs are valid for 4 years/50K miles. I am sure there are always exceptions. For example, the transmission flare should be good to 70K miles since your tranny is covered under the extended powertrain warranty.

Good luck

pestleman0

If possible, get video of the problem if it doesn't occur all the time. Otherwise, you will here the infamous line of "performing as designed." I have yet to see any repairs go through on the ticking noise. Does anyone have the detailed TSB on this? I usually word it to the service manager as "I have been experiencing a problem with ______ and in my research I have found there is a fix for it." Some dealers will play dumb if they believe you are unaware of a fix. I was very dissapointed when I found out the number of TSB's as I have always believed that Lexus built solid reliable cars. Unfortunately, I have learned otherwise that the quality is not what it use to be. At least Lexus has acknowledged this and hopefully will correct it in the future. I have lost faith in the company. Too many problems with my car and very poor experiences with dealer fixes, quality, and excuses. Good luck.

IS350jet

Generally speaking, the "no charge" coverage of a TSB falls under the factory warranty of the failed component. However, we all know how Lexus handles customer concerns and it is more than likely that Lexus will cover a failed part, even if the car is out of warranty, as long as there is an existing TSB on the failed component.

Maggie

Everyone, thank you for your replies and inputs. My car is definitely under the 4yrs but unfortunately over 80k miles. So I might have to work harder. I too were disappointed to see so many TSBs on my Lexus.

Thank you.