SkyDaZz

So i got my Lexus CT200h 2013 and im trying to pair it with the Lexus Enform app, i registered and it told me that i have to add a vehicle, i entered the VIN number and added a nickname but it kept telling me that there's an error and it cannot be paired to that application, i searched that problem on yout*be but nothing could help me, is there anyone who can help me to solve this problem :/?