Longo Lexus service dept any good?
04-01-11, 12:04 AM
#31
No, they do not. The only dealer that has ever filled up my car after a service was Jim Falk Lexus in Beverly Hills. Jim Falk also gave my car a good wash.
I highly recommend Crown Lexus in Ontario. They buffed out the scratches off my car and gave it a thorough wash with my service. I prefer going to them even though Longo is across the street from my house.
I highly recommend Crown Lexus in Ontario. They buffed out the scratches off my car and gave it a thorough wash with my service. I prefer going to them even though Longo is across the street from my house.
04-02-11, 12:01 AM
#34
I'm getting the AUX TSB, Throttle Cleaning/Carbon Build up TSB & Dash Rattle TSB done as well as oil change
They shouldn't give you any BS if you've actually had/are having an issue thats covered by a TSB. I explained to them what was going on with my car, and that i read of the TSB's here on CL and Jimmy took care of me.
No BS
!!! And im happy the only issues im having with the car are covered by TSBs!
04-02-11, 04:21 PM
#35
Got an update on my ride from Jimmy...when they were assembling the dash again they saw some clips were missing so they are gonna order some more clips and put them in. I'm glad they are actually taking the time to do it instead of giving it to me as is and having me come back complaining a week later. So far so good! 
04-04-11, 05:47 PM
#36
went there for the first time this morning to fix the instrumentation cluster glass rattles. the tech who went for test drive with me immediately knew it when we just got out of the parking lot. he said he knew the fix because he just did one last week for an IS250C and it wouldn't take long. so instead of getting a loaner car i just waited there. an hour gone by and my car was finished which also included the 5k mile free checkup. question here, it says 5k mile service, but the nav told me to do so even though i barely passed 3000 miles, why is that? also, i was kind of disappointed it does not include the oil change, i thought it comes with free oil change for the 5k mile service. so do i still get my first oil change free from the deal i bought the car from? that was what my salesman told me, i hope he doesn't mean the 5k mile checkup. overall, i was in and out a little bit over an hour, totally reasonable. i will go there from now on.
04-04-11, 07:32 PM
#37
went there for the first time this morning to fix the instrumentation cluster glass rattles. the tech who went for test drive with me immediately knew it when we just got out of the parking lot. he said he knew the fix because he just did one last week for an IS250C and it wouldn't take long. so instead of getting a loaner car i just waited there. an hour gone by and my car was finished which also included the 5k mile free checkup. question here, it says 5k mile service, but the nav told me to do so even though i barely passed 3000 miles, why is that? also, i was kind of disappointed it does not include the oil change, i thought it comes with free oil change for the 5k mile service. so do i still get my first oil change free from the deal i bought the car from? that was what my salesman told me, i hope he doesn't mean the 5k mile checkup. overall, i was in and out a little bit over an hour, totally reasonable. i will go there from now on.
for 2011 (or maybe starting 2010), i think they changed the interval to oil change every 7500 miles so there is no 5k oil change anymore?
04-05-11, 08:24 PM
#41
Longo Lexus F*N Rocks :D
Picked up my car today right before closing...
NO dash rattle driving it home
NO idle issues, car feels much smoother (might be the synthetic too!)
NO noise from the Aux input, and audio sounds much better
NO worrying about the fuel recall
I paid >$25 (Upgrade to synthetic from Free first service)
Looks like Lexus will be paying out ~$1,500 for the TSBs/Recall work
Little things that i loved about Longo that other dealers haven't done for me:
They didn't wash my car (just like i had asked!)
They filled my tank with Chevron gas
I Always knew the status of my car
Yeeee! Longo Lexus FTW!!!
Jimmy is awesome. If you go into Longo Lexus, ask for Jimmy, tell him your from Clublexus (or you can even say Mr. Patel sent you from CL) and he will take care of you! He kept my updated the whole way with calls and made sure it was done right.
Longo Lexus has won me over, i will take all my servicing needs to them now
NO dash rattle driving it home
NO idle issues, car feels much smoother (might be the synthetic too!)
NO noise from the Aux input, and audio sounds much better
NO worrying about the fuel recall
I paid >$25 (Upgrade to synthetic from Free first service)
Looks like Lexus will be paying out ~$1,500 for the TSBs/Recall work
Little things that i loved about Longo that other dealers haven't done for me:
They didn't wash my car (just like i had asked!)
They filled my tank with Chevron gas
I Always knew the status of my car
Yeeee! Longo Lexus FTW!!!
Jimmy is awesome. If you go into Longo Lexus, ask for Jimmy, tell him your from Clublexus (or you can even say Mr. Patel sent you from CL) and he will take care of you! He kept my updated the whole way with calls and made sure it was done right.
Longo Lexus has won me over, i will take all my servicing needs to them now
04-05-11, 11:26 PM
#43
I didn't check the paper work thoroughly yet, but it was either part of the recall fix (they bill Lexus corporate for it) or it was just a good gesture because i was a new customer and the repairs took a whole week, plus they had to drive my car around too to make sure it wasn't rattling or anything.
04-11-11, 03:03 PM
#44
i dropped off my car on Wednesday and picked up my car Friday.
I only go to LONGO!
i been to keys , glendale, cerritos, SM.... Longo is the place to go! no they are not paying me. lol....
And they gave me a loner during the mean time no questions asked.
+1 they gave me a full tank when i picked up my car.
I only go to LONGO!
i been to keys , glendale, cerritos, SM.... Longo is the place to go! no they are not paying me. lol....
And they gave me a loner during the mean time no questions asked.
+1 they gave me a full tank when i picked up my car.
