Stay away from Woodfield Lexus!
07-01-17, 07:34 PM
#1
Pole Position
Thread Starter
Stay away from Woodfield Lexus!
Also Certified collision!!!! Not only horrible work done, they BOTH committed insurance fraud! My copy of the bill from the body shop is different than my ins. co. The service dept said they replaced my AC compressor, they didnt! I dont know what to do first. Get a lawyer for consumer fraud? Tell my insurance company? Tell my insurance company I am unhappy with the work, the AC still doesn't work right and reopen the claim? They may want to declare a total loss, so far over $8000 of work! Then buy it back? Anyone ever have a situation like this? Any input?
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danielTRLK (08-01-17)
07-02-17, 08:50 AM
#2
Have you talked to the people that did the work? What did they say? Are they being cooperative? If not, probably just call your insurance company and tell them you're not happy with the repair.
I don't want to defend them and don't know all the details, but everyone is human and makes mistakes. Now, if you already brought this to their attention and they are not willing to fix their mistakes, than it becomes a different story.
I don't want to defend them and don't know all the details, but everyone is human and makes mistakes. Now, if you already brought this to their attention and they are not willing to fix their mistakes, than it becomes a different story.
08-01-17, 10:41 PM
#3
funny you mention that, I've had serious fraud issues with certified and wood field lexus too.
I'm so pissed they stripped multiple frame bolts on top of that to add to the insult.
I'm so pissed they stripped multiple frame bolts on top of that to add to the insult.
02-27-18, 08:41 AM
#4
Driver School Candidate
Sorry about your experience with them, I've used Certified a couple of times and I mainly go to Woodfield for service on both of my cars and have been satisfied 95% of the time.
Only time I was pissed at Woodfield was when I first had my car, it threw out a check engine light and another light. I called the service manager and he told me to stop driving it immediately and tow it in. As I tried to figure out how to get towing and then get a ride home, I called again, talked to another service manager and he said I'm fine as long as it's not making funny noises (grinding, squeals, etc). It was idling normal. Ended up being a vacuum line with a tiny hole/crack. I wanted to kick the first guy in the nuts.
Only time I was pissed at Woodfield was when I first had my car, it threw out a check engine light and another light. I called the service manager and he told me to stop driving it immediately and tow it in. As I tried to figure out how to get towing and then get a ride home, I called again, talked to another service manager and he said I'm fine as long as it's not making funny noises (grinding, squeals, etc). It was idling normal. Ended up being a vacuum line with a tiny hole/crack. I wanted to kick the first guy in the nuts.
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NotFasty (01-04-19)
02-27-18, 11:27 AM
#5
Sorry about your experience with them, I've used Certified a couple of times and I mainly go to Woodfield for service on both of my cars and have been satisfied 95% of the time.
Only time I was pissed at Woodfield was when I first had my car, it threw out a check engine light and another light. I called the service manager and he told me to stop driving it immediately and tow it in. As I tried to figure out how to get towing and then get a ride home, I called again, talked to another service manager and he said I'm fine as long as it's not making funny noises (grinding, squeals, etc). It was idling normal. Ended up being a vacuum line with a tiny hole/crack. I wanted to kick the first guy in the nuts.
Only time I was pissed at Woodfield was when I first had my car, it threw out a check engine light and another light. I called the service manager and he told me to stop driving it immediately and tow it in. As I tried to figure out how to get towing and then get a ride home, I called again, talked to another service manager and he said I'm fine as long as it's not making funny noises (grinding, squeals, etc). It was idling normal. Ended up being a vacuum line with a tiny hole/crack. I wanted to kick the first guy in the nuts.
Ed Vale has been with the company forever. Started at the bottom and is now the director of service. If that guy told me to not drive, and tow my car in. I'd listen to him. I knows moded cars too.
Pretty much everyone at the dealership is top notch.
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