can't get kia parts!
 

I'm trying to get a dealer only part for yet another failed Kia I am fixing.....I'm about to rage quit. My god it's almost beyond belief how bad the source of these cars is to deal with, worse than fast food level service.

I need the part before Sunday and they are so incompetent it's amazing.

How old a Kia is it? Whats the part?

2013 Kia Optima hybrid, crank pulley since it shattered and took out the front main.


https://cimg9.ibsrv.net/gimg/www.clu...7a2f710e6.jpeg
https://cimg1.ibsrv.net/gimg/www.clu...43e4848de.jpeg

I have never seen a failure like this before.

Yeah thats pretty crazy...casting flaw in the pulley maybe?

Maybe, the car is on engine #2 at 103k miles so perhaps the dealer screwed up the install of the pulley somehow? Just really strange.....I've literally never had this happen before on any car.

It also needs both front wheel bearings, those are press in and cost $750 a side if you want drop in replacement knuckles. Manually pressing new ones in likely won't go well based on my experience with this brand plus it costs 4 hours more labor.

Oh and the AC is dead due to the electric compressor failing. All this stuff is really typical even at low miles like this car is, usually it takes a car getting to the 150k mark to start seeing stuff like this

EDIT: Yeah so they have one in Cleveland and have no idea/willingness to have a dealer to dealer transfer done to get it to me. Bear in mind I have had Toyota/Lex, Jag, BMW, Audi, and Mercedes all not only do same day dealer to dealer shuffle but also run the part out to me in the middle of nowhere. No charge or issues.

Thats so weird about the part, why would they not want to sell you that part?!

Well turns out it's because it doesn't actually exist and the parts guy I talked to (absolutely the embodiment of "not my job and no don't know") had no idea how to use the parts system. The one up north is a customer special order and should have never even been in the general system.

I'm not and never have been a parts tech nor have I used the Kia system before yet I figured it out with 3 min of click time.....

People buy cars from here? Surely not.

I feel your pain.
Spent all night trying to repair an industrial machine part for a "machine down" emergency and it has a failed asic chip which controls the serial data output among other things and is special made by only one company in Germany and no US stock exists.
Emailed Germany for a replacement option and technical info on it since they obsoleted it, still no response yet. lol

Where did the woodruff key go? That crank snout is tiny and did they really need to stamp all those numbers on it? Why does it look like there are two crank seals. I find Kia engineering bizarre for lack of a better word and sorry if this offends anyone but I think they are junk.

Key is on a magnetic tray so it can't wander off, the crank seal is in two separate sections in the picture since it was so destroyed.

Ah I see it now couldn't parse what I was looking at. What an odd failure.

the car is 9 years old. who knows how abused it's been?

i love my hyundai suv, but then it's not even 2 years old. :p

No amount of abuse should be able to cause that short of driving the car into a concrete wall. My guess is the crank pulley had a manufacturing defect (contaminated metal) causing it to fracture.

Remember I'm an old school Toyota guy everything else I look at is mechanically inferior.

Yeah that has to be a manufacturing defect

This is very normal for the brand from what I have seen