Lexus Has Dissapointed So Far
12-20-17, 04:43 PM
#16
Lexus Fanatic
I think they build a reliable product, but it shouldn't be the lounge that impresses, because customers should not be there, they should have left with loaners (I've always seen them packed with mostly seniors, but not all, but packed, never empty). It's the shop that should impress, for this is where the work is done. I've never been given a tour of a Lexus shop (have seen Porsche and BMW and they have some nice gear you wish you had at home to DIY). I used to think BMW was a little arrogant, but now I realize heck it's the car business, they are way better than my experiences at 2 Lexus dealerships. The shocking thing is job for job, many BMW services are cheaper, and you always drive away with a loaner car. This Dec. my charges were $40 incl. tax, still had a loaner.
So with Lexus, it's the car, not the dealer that will be something special, imho. When the car is 10 and has never broken, I suppose that's worth something. Just don't listen to Lexus who feels cars need another service every 5k, that's not feasible.
So with Lexus, it's the car, not the dealer that will be something special, imho. When the car is 10 and has never broken, I suppose that's worth something. Just don't listen to Lexus who feels cars need another service every 5k, that's not feasible.
12-20-17, 06:55 PM
#17
Racer
Thread Starter
I think they build a reliable product, but it shouldn't be the lounge that impresses, because customers should not be there, they should have left with loaners (I've always seen them packed with mostly seniors, but not all, but packed, never empty). It's the shop that should impress, for this is where the work is done. I've never been given a tour of a Lexus shop (have seen Porsche and BMW and they have some nice gear you wish you had at home to DIY). I used to think BMW was a little arrogant, but now I realize heck it's the car business, they are way better than my experiences at 2 Lexus dealerships. The shocking thing is job for job, many BMW services are cheaper, and you always drive away with a loaner car. This Dec. my charges were $40 incl. tax, still had a loaner.
So with Lexus, it's the car, not the dealer that will be something special, imho. When the car is 10 and has never broken, I suppose that's worth something. Just don't listen to Lexus who feels cars need another service every 5k, that's not feasible.
So with Lexus, it's the car, not the dealer that will be something special, imho. When the car is 10 and has never broken, I suppose that's worth something. Just don't listen to Lexus who feels cars need another service every 5k, that's not feasible.
Thank you - I couldn’t have said it better! The closest BMW dealer to me is downright horrific. Don’t go there if you don’t speak Spanish. It’s beyond weird. The next closest has a sterling reputation. I would buy a BMW from them. They also sell Lexus. It’s an older dealership. My selling dealer wanted to charge me $150 just to rotate the tires! I bought the road hazard warranty, but it doesn’t cover rotations. These clowns are a service joke. If it’s warranty again, I’ll go to another dealer. I change my own oil. Dear God in Heaven, why would anyone go to Jiffy Lube? They seem to show up on many nationwide BBB problem lists. Consumer Reports didn’t have much good to say either. One of the guys that works for me, worked at the local Honda dealership doing oil changes for a short time. They insisted he drain the oil, polish up the filter to look new & put fresh oil in! He quit after a week of that. Most dealers in this area are freak’n criminals. I doubt I would trade my 450h for anything anytime soon. It does everything I expected it to do & then some. I’m disappointed in service & fuel mileage, but that about it. If I suddenly had $110,000 laying around, I would be in line to drive the SC 500 & maybe the Acura NSX. Subaru has a new SUV coming out that I’m going to watch closely. I’ve always been a Subaru AWD fan.
12-20-17, 08:56 PM
#21
Racer
Thread Starter
Why would I do that? I just want my car fixed the way they promised. Believe me, I had some really awful vehicles & decided to give Lexus a try. I like Lexus, but I’m not in love with Lexus. I stated I’m disappointed so far, not that I hate them & cant wait to trade. I guess this thread brought out all the fan boys & girls because I dared to say something against the beloved Lexus...
12-20-17, 09:06 PM
#22
Lexus Fanatic
Why would I do that? I just want my car fixed the way they promised. Believe me, I had some really awful vehicles & decided to give Lexus a try. I like Lexus, but I’m not in love with Lexus. I stated I’m disappointed so far, not that I hate them & cant wait to trade. I guess this thread brought out all the fan boys & girls because I dared to say something against the beloved Lexus...
I was just asking.
12-21-17, 05:35 AM
#23
So I was led to believe that Lexus was far superior than competitors because of Lexus’s level of service. Ha,ha, what a line that was! So what that the dealership is designed like a resort! That doesn’t make the car better than others. The local Lexus dealers are huge, but they have no idea how their customers are being treated. They couldn’t coordinate with a local shop to have aftermarket work done 3 times!!! That’s pathetic. They called & want their loaner car back because they have it sold - REALLY? I left 3 messages for the GM to call me - I got zilch! I like the car OK, but I’m not impressed by the Lexus dealer whatsoever. I’m not sure I would choose Lexus again if I had to do it over again. The car has many flaws, none serious, that they have to keep working on, so the level of quality has slipped. This leaves me disappointed so far.
12-21-17, 10:29 AM
#24
I was promised by the Lexus Master Field Tech the issue with my vibration and drone would be fixed, I just need to be patient. Year and a half later no fix, this is not a dealer issue it's Lexus. I have owned many new cars, some had issues both they were always resolved in a timely manner. I agree 100% that Lexus quality and service has dropped. This is my first high end vehicle and the most disappointing. I have stopped several folks from purchasing a new Lexus based on my experience, that's about all I can do.
12-21-17, 10:35 AM
#25
So I was led to believe that Lexus was far superior than competitors because of Lexus’s level of service. Ha,ha, what a line that was! So what that the dealership is designed like a resort! That doesn’t make the car better than others. The local Lexus dealers are huge, but they have no idea how their customers are being treated. They couldn’t coordinate with a local shop to have aftermarket work done 3 times!!! That’s pathetic. They called & want their loaner car back because they have it sold - REALLY? I left 3 messages for the GM to call me - I got zilch! I like the car OK, but I’m not impressed by the Lexus dealer whatsoever. I’m not sure I would choose Lexus again if I had to do it over again. The car has many flaws, none serious, that they have to keep working on, so the level of quality has slipped. This leaves me disappointed so far.
Suggest you try a different Lexus dealership.
12-21-17, 11:17 AM
#26
drives cars
I think they build a reliable product, but it shouldn't be the lounge that impresses, because customers should not be there, they should have left with loaners (I've always seen them packed with mostly seniors, but not all, but packed, never empty). It's the shop that should impress, for this is where the work is done. I've never been given a tour of a Lexus shop (have seen Porsche and BMW and they have some nice gear you wish you had at home to DIY). I used to think BMW was a little arrogant, but now I realize heck it's the car business, they are way better than my experiences at 2 Lexus dealerships. The shocking thing is job for job, many BMW services are cheaper, and you always drive away with a loaner car. This Dec. my charges were $40 incl. tax, still had a loaner.
So with Lexus, it's the car, not the dealer that will be something special, imho. When the car is 10 and has never broken, I suppose that's worth something. Just don't listen to Lexus who feels cars need another service every 5k, that's not feasible.
So with Lexus, it's the car, not the dealer that will be something special, imho. When the car is 10 and has never broken, I suppose that's worth something. Just don't listen to Lexus who feels cars need another service every 5k, that's not feasible.
Not to mention, there has been nothing major needing fixing on my car, but even to fix minor rattles, Hendrick always offers to take the car right away and send me home with a loaner.
I'd echo what others said - just don't go to that dealership or switch brands. Sounds like you aren't married to Lexus, so why put yourself through any more pain?
12-21-17, 12:42 PM
#27
Pole Position
So I was led to believe that Lexus was far superior than competitors because of Lexus’s level of service. Ha,ha, what a line that was! So what that the dealership is designed like a resort! That doesn’t make the car better than others. The local Lexus dealers are huge, but they have no idea how their customers are being treated. They couldn’t coordinate with a local shop to have aftermarket work done 3 times!!! That’s pathetic. They called & want their loaner car back because they have it sold - REALLY? I left 3 messages for the GM to call me - I got zilch! I like the car OK, but I’m not impressed by the Lexus dealer whatsoever. I’m not sure I would choose Lexus again if I had to do it over again. The car has many flaws, none serious, that they have to keep working on, so the level of quality has slipped. This leaves me disappointed so far.
Sorry to hear about your experience. Getting to the GM should make a difference for you (it's ridiculous after 3 attempts you haven't heard back) and they'll likely flag your account as a VIP-type if you are articulate and providing constructive negative feedback to them. Mentioning that you'll contact Lexus corporate if you don't get a response on your 4th go-round may help.
12-21-17, 01:30 PM
#28
Lead Lap
So I was led to believe that Lexus was far superior than competitors because of Lexus’s level of service. Ha,ha, what a line that was! So what that the dealership is designed like a resort! That doesn’t make the car better than others. The local Lexus dealers are huge, but they have no idea how their customers are being treated. They couldn’t coordinate with a local shop to have aftermarket work done 3 times!!! That’s pathetic. They called & want their loaner car back because they have it sold - REALLY? I left 3 messages for the GM to call me - I got zilch! I like the car OK, but I’m not impressed by the Lexus dealer whatsoever. I’m not sure I would choose Lexus again if I had to do it over again. The car has many flaws, none serious, that they have to keep working on, so the level of quality has slipped. This leaves me disappointed so far.
In regards to Lexus as a company whose disappointed you, while i agree that its not corporate you are dealing with, the organizations are licensed to sell and work on their products, some responsibility on Lexus to make sure service is good. On the flip side Lexus dealers sometimes go above the call on certain complaints when Corp denies issues with vehicles (Read the RX vibration fix in the curren gen forums)
12-21-17, 02:12 PM
#29
I was promised by the Lexus Master Field Tech the issue with my vibration and drone would be fixed, I just need to be patient. Year and a half later no fix, this is not a dealer issue it's Lexus. I have owned many new cars, some had issues both they were always resolved in a timely manner. I agree 100% that Lexus quality and service has dropped. This is my first high end vehicle and the most disappointing. I have stopped several folks from purchasing a new Lexus based on my experience, that's about all I can do.
The problem is with Lexus. Lexus seems to chase volume these days and their cars aren't built as they used too. Both of my 2017 NT200t and RX350 have problems. Too many problems with the NX causing me to dump it in less than a year. The RX350 is less than 2 weeks old and under 300 miles and need to bring it in for service. Enform Remote actually didn't work from day one. I thought that Lexus DOES test their vehicles, every single one, but may be I am wrong. Lexus also seems to beat around the bush when you have problems with the cars. They prey that customers will get tired and leave.
