Is this Loyalty to customer??
05-24-13, 04:09 PM
#2
You purchased Lexus outside of the country and you expect local Toyota distributor to cover your warranty?
Is that what it is or? It is kind of hard to understand. But in general, yes, distributors are often completely unrelated and since they pay for the warranty, it is kind of obvious why they cant cover it.
They are pretty clear for where they warranty the vehicle, and you cant buy it in US, and have your warranty somewhere else. Heck, they will refuse to sell you the car if you tell them you are exporting it.
Is that what it is or? It is kind of hard to understand. But in general, yes, distributors are often completely unrelated and since they pay for the warranty, it is kind of obvious why they cant cover it.
They are pretty clear for where they warranty the vehicle, and you cant buy it in US, and have your warranty somewhere else. Heck, they will refuse to sell you the car if you tell them you are exporting it.
05-24-13, 04:14 PM
#4
Yes i did call and again got the run around.. Its unbelievable to be treated like this after owning more than 8 different models
05-24-13, 04:32 PM
#5
Forum Administrator
iTrader: (2)
I've merged your posts together into one thread; please do not spam our community.
We are fine with you sharing your experience here, but you need to follow the rules you agreed to when you joined. That includes not reposting the same thing all over the place.
We are fine with you sharing your experience here, but you need to follow the rules you agreed to when you joined. That includes not reposting the same thing all over the place.
05-24-13, 06:27 PM
#7
Lexus Fanatic
I am not exactly sure what being a director of sales for a fortune 500 has to do with your case?
But, I don't see anything wrong with Toyota declining to honor your Lexus claim. They have done nothing wrong.
But, I don't see anything wrong with Toyota declining to honor your Lexus claim. They have done nothing wrong.
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05-24-13, 08:40 PM
#8
Lexus Test Driver
Sorry my friend but while you can maintain your car on any dealer you like. If your car brakes down and you want it repaired under warranty go to the place your car logo says. You have a Lexus badge not a Toyota. You should have bought a Toyota since you don;t have a Lexus dealer on the island. The CPS letter you got was sent by LEXUS not Toyota.
Last edited by keyframe13; 05-24-13 at 08:49 PM.
05-24-13, 10:01 PM
#9
Lexus Fanatic
You purchased Lexus outside of the country and you expect local Toyota distributor to cover your warranty?
Is that what it is or? It is kind of hard to understand. But in general, yes, distributors are often completely unrelated and since they pay for the warranty, it is kind of obvious why they cant cover it.
They are pretty clear for where they warranty the vehicle, and you cant buy it in US, and have your warranty somewhere else. Heck, they will refuse to sell you the car if you tell them you are exporting it.
Is that what it is or? It is kind of hard to understand. But in general, yes, distributors are often completely unrelated and since they pay for the warranty, it is kind of obvious why they cant cover it.
They are pretty clear for where they warranty the vehicle, and you cant buy it in US, and have your warranty somewhere else. Heck, they will refuse to sell you the car if you tell them you are exporting it.
05-25-13, 05:38 AM
#10
Pole Position
This has not been my experience with my employment with Toyota/Lexus over the past 28 years. The bottom line is, Toyota cannot do warranty repair work on a Lexus. Same with Honda/Acura. Same with Nissan/Infiniti. If a Lexus owner decides to take his/her car to a location that isn't near an authorized dealer it is the owner's responsibility to get the car back to an authorized dealer to have warranty work done.
05-25-13, 07:13 AM
#11
Lexus Champion
When we had our RX, there was a time that we lived 750 km from the nearest Lexus dealership. Lexus authorized our local GM dealership to do the warranty work (gas tank shield) and paid for it.
05-25-13, 12:06 PM
#12
Lexus Fanatic
If anyone remembers, the 1989 LS had a recall and independent garages were employed in remote areas to fix it.
Lexus will cover the car and reimburse you if you are in a remote area.
Last edited by Toys4RJill; 05-25-13 at 12:21 PM.
05-25-13, 12:50 PM
#13
ie when i exported the car to europe, nobody wanted to sell the car to me because it is forbidden, and i knew that warranty from US, would not apply.
05-25-13, 07:46 PM
#15
Lexus Champion
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Hate to say it but it was kinda of risky move on your part to import a car onto an island that does not have a dealer network, neighboring Lexus and Toyota dealers work hand and hand to provide the best for their customers, sometimes they don't, but in your situation, on an island I would have investigated the relationship of the nearest Lexus Dealer to the Toyota dealer you take the car to cause things happen.
Good Luck and stop pointing blame at others for your own mistake, suck it up, you gambled and lost after 8 cars and countless years, look at the positive, 8 cars and one has an issue
Good Luck and stop pointing blame at others for your own mistake, suck it up, you gambled and lost after 8 cars and countless years, look at the positive, 8 cars and one has an issue
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