Lexus is #1 in J.D. Power's 2011 IQS Study, Toyota 7th
06-23-11, 10:22 AM
#1
Lexus is #1 in J.D. Power's 2011 IQS Study, Toyota 7th
June 23, 2011
Lexus Earns Four Segment Awards in J.D. Power and Associates 2011 Initial Quality Study
• Lexus Leads All Nameplates in Study
• Toyota Moves Up 14 Positions
• Production Facilities Earn Two Platinum and One Silver Plant Quality Awards
TORRANCE, Calif., June 23, 2011 – Toyota Motor Sales (TMS), U.S.A., Inc., received a combined four segment awards in the 2011 J.D. Power and Associates Initial Quality Study (IQS). Lexus earned the honor as the highest ranking nameplate in the industry, while the Toyota Division moved up 14 positions to place seventh.
“We are quite pleased with the quality improvements Toyota and Lexus have made over the last year and Lexus’ highest position overall in the 2011 IQS,” said Jim Lentz, TMS president and chief operating officer. Lentz continued, “We are committed to the quality and dependability of our products.”
Lexus LS Places First for the Fourth Straight Year
Lexus ranked highest among all nameplates in the 2011 IQS with 73 problems per 100 vehicles (PP100). Lexus has ranked highest in the IQS study in 13 of the last 22 years, beginning with the brand’s first model year in 1990.
Lexus captured four segment awards in this year’s study, more than any other premium brand. These awards include the Lexus ES 350 for Entry Premium car; the Lexus GS for Midsize Premium Car; the Lexus GX 460 for Midsize Premium Crossover/SUV; and the Lexus LS 460 for Large Premium Car. The Lexus GS and GX 460 rank highest in their respective segments for a third consecutive year. The Lexus LS earned the distinction of highest-performing model in the industry for a second consecutive year with fewest quality problems in the industry, with just 54 PP100.
Toyota Takes Major Leap Forward
The Toyota Division made significant advancements in this year’s study recording 16 fewer problems per 100 vehicles, enabling the brand to return to the top 10 among all nameplates. The marked improvement was a team effort with most models registering improved scores over last year. The Corolla, Prius, Tacoma, Tundra, Venza, RAV4 and Sequoia all earned double-digit score improvements.
Production Facilities Earn Top Honors
Two Toyota production facilities took the most prestigious Platinum Plant Quality Awards (tie) while one facility received a Silver award (tie). Both the Kyushu 2, Japan plant (IS line, ES 350, RX line) and Cambridge South, Ontario, Canada plant (RX line) were honored with the Platinum Award with 24 PP100 each. This is the first Platinum award for the Cambridge South, Ontario facility. The Kyushu 1 plant (Highlander, RX line) earned the Silver award with 27 PP100.
Lexus Segment Honors Chart
Model IQS Segment Problems per 100
Lexus LS 460 Large Premium Car 54
Lexus ES 350 Entry Premium Car 56
Lexus GS Midsize Premium Car 67
Lexus GX 460 Midsize Premium Crossover/SUV 79
# # #Contact(s):
MEDIA CONTACT:
Toyota Motor Sales, Corporate Communications
310-468-5297
Lexus Earns Four Segment Awards in J.D. Power and Associates 2011 Initial Quality Study
• Lexus Leads All Nameplates in Study
• Toyota Moves Up 14 Positions
• Production Facilities Earn Two Platinum and One Silver Plant Quality Awards
TORRANCE, Calif., June 23, 2011 – Toyota Motor Sales (TMS), U.S.A., Inc., received a combined four segment awards in the 2011 J.D. Power and Associates Initial Quality Study (IQS). Lexus earned the honor as the highest ranking nameplate in the industry, while the Toyota Division moved up 14 positions to place seventh.
“We are quite pleased with the quality improvements Toyota and Lexus have made over the last year and Lexus’ highest position overall in the 2011 IQS,” said Jim Lentz, TMS president and chief operating officer. Lentz continued, “We are committed to the quality and dependability of our products.”
Lexus LS Places First for the Fourth Straight Year
Lexus ranked highest among all nameplates in the 2011 IQS with 73 problems per 100 vehicles (PP100). Lexus has ranked highest in the IQS study in 13 of the last 22 years, beginning with the brand’s first model year in 1990.
Lexus captured four segment awards in this year’s study, more than any other premium brand. These awards include the Lexus ES 350 for Entry Premium car; the Lexus GS for Midsize Premium Car; the Lexus GX 460 for Midsize Premium Crossover/SUV; and the Lexus LS 460 for Large Premium Car. The Lexus GS and GX 460 rank highest in their respective segments for a third consecutive year. The Lexus LS earned the distinction of highest-performing model in the industry for a second consecutive year with fewest quality problems in the industry, with just 54 PP100.
Toyota Takes Major Leap Forward
The Toyota Division made significant advancements in this year’s study recording 16 fewer problems per 100 vehicles, enabling the brand to return to the top 10 among all nameplates. The marked improvement was a team effort with most models registering improved scores over last year. The Corolla, Prius, Tacoma, Tundra, Venza, RAV4 and Sequoia all earned double-digit score improvements.
Production Facilities Earn Top Honors
Two Toyota production facilities took the most prestigious Platinum Plant Quality Awards (tie) while one facility received a Silver award (tie). Both the Kyushu 2, Japan plant (IS line, ES 350, RX line) and Cambridge South, Ontario, Canada plant (RX line) were honored with the Platinum Award with 24 PP100 each. This is the first Platinum award for the Cambridge South, Ontario facility. The Kyushu 1 plant (Highlander, RX line) earned the Silver award with 27 PP100.
Lexus Segment Honors Chart
Model IQS Segment Problems per 100
Lexus LS 460 Large Premium Car 54
Lexus ES 350 Entry Premium Car 56
Lexus GS Midsize Premium Car 67
Lexus GX 460 Midsize Premium Crossover/SUV 79
# # #Contact(s):
MEDIA CONTACT:
Toyota Motor Sales, Corporate Communications
310-468-5297
Trending Topics
06-23-11, 02:13 PM
#8
06-23-11, 03:02 PM
#13
Lexus Fanatic
For 2010 it was (1)Porsche (2)Acura (3)Mercedes Benz then Lexus, Toyota did very poorly on the 2010 study and was well below average.
Never really trusted JD Power studies too much and I find many of the rankings really suspect. Mercedes above Lexus last year? Mercedes and Mazda still above Toyota this year? Volvo, Audi, Lincoln, Nissan, BMW above Toyota last year? What was with Toyota's where they ranked so poorly last year and what changed so drastically this year? Lexus is number 1 this year, Toyota is 7th but Scion is at the bottom? Many of the makes above Toyota are some of the most unreliable/problematic makes on the market and I know Toyota has had its issues but they still are not nearly as bad as many of those brands ranked above it the past 2 years.
It is nice to see Lexus back to number 1 but I normally take JD Power with a grain of salt on some of their studies/rankings.
06-23-11, 03:21 PM
#14
http://businesscenter.jdpower.com/ne...spx?ID=2010099
For 2010 it was (1)Porsche (2)Acura (3)Mercedes Benz then Lexus, Toyota did very poorly on the 2010 study and was well below average.
Never really trusted JD Power studies too much and I find many of the rankings really suspect. Mercedes above Lexus last year? Mercedes and Mazda still above Toyota this year? Volvo, Audi, Lincoln, Nissan, BMW above Toyota last year? What was with Toyota's where they ranked so poorly last year and what changed so drastically this year? Lexus is number 1 this year, Toyota is 7th but Scion is at the bottom? Many of the makes above Toyota are some of the most unreliable/problematic makes on the market and I know Toyota has had its issues but they still are not nearly as bad as many of those brands ranked above it the past 2 years.
It is nice to see Lexus back to number 1 but I normally take JD Power with a grain of salt on some of their studies/rankings.
For 2010 it was (1)Porsche (2)Acura (3)Mercedes Benz then Lexus, Toyota did very poorly on the 2010 study and was well below average.
Never really trusted JD Power studies too much and I find many of the rankings really suspect. Mercedes above Lexus last year? Mercedes and Mazda still above Toyota this year? Volvo, Audi, Lincoln, Nissan, BMW above Toyota last year? What was with Toyota's where they ranked so poorly last year and what changed so drastically this year? Lexus is number 1 this year, Toyota is 7th but Scion is at the bottom? Many of the makes above Toyota are some of the most unreliable/problematic makes on the market and I know Toyota has had its issues but they still are not nearly as bad as many of those brands ranked above it the past 2 years.
It is nice to see Lexus back to number 1 but I normally take JD Power with a grain of salt on some of their studies/rankings.
06-23-11, 03:41 PM
#15
Lexus Fanatic
That still does not fully explain why many of the rankings still seem suspect and what happened to Scion falling so low to the bottom yet Toyota improving so much in just a year?