JKA.nyc

the lexus dealership I goto sucks, crappy coffee, snack tray is always empty, computers their for customer use are always broken/out of service and the service is slowwww.

ffpowerLN

iTrader: (1)

Too bad that Audi owners can't say the same with their "overprised VWs"...

8speed

I see a direct correlation between the quality of car and the service that is provided. Case in point; My Audi S4 was a nightmare to maintain, but the service department at Miramar Audi in San Diego was like a rub and tug palace in Singapore. They bent over backwards because they had to compensate for their POS car quality.

Lexus by comparison builds the best cars in the world and they now this. I also have had mediocre service at Charles Baker in Virginia Beach but you know what? Jimmy cracked corn and I don't care because my cars starts up, every switch and button works and my car doors don't rattle when I close them and I'm going on 13,000 miles without a hitch!

8speed

overpriced

FKL

So I guess the emoticon means you know you're peddling nonsense.

This "survey" doesn't tell me much beyond that there's a direct correlation between the price and customer service when buying a car. Hardly shocking.

ffpowerLN

iTrader: (1)

I was just following the train of thoughts, if you bother to go back serveral posts then you'll see.

FKL

I think it's all nonsense, fffpower. I cringe when somebody says the same thing about Lexus's. It's all a bunch of crap given how much capital these companies spend on these separate brands (though audi is a separate company).

tex2670

Only lux brands offer loaners.

But--you'd think Toyota could have some Lexus execs go region to region and give the Toyota staff seminars on how to give customers a better experience. It's not just about getting loaners--most Toyota/Honda/Nissan/VW buyers don't expect free loaners (sure, if your other car is a Lexus, you get spoiled with a loaner). If Toyota met or exceeded customer expectations, they'd score better.

My Honda dealer changed from a standard coffee pot to a machine that brews a fresh cup each time with one of those pods--but now you have to pay for it! Sorry--check minus for you! How much are they saving with that move? How about adding free wi-fi? What's that cost?

encore888

One interesting note is that Lexus has led the J.D. Power CSI results before, but the last two years was second to Jaguar.