2007 Vehicle Initial Quality Rankings (JDPower) ***MERGED THREADS***
06-06-07, 07:32 PM
#46
Lexus Fanatic
Don't get me wrong. Mercedes, for sure, does some things RIGHT. They have superb, crashworthy frames and structures that, like Volvo, are legendary for occupant protection. Like BMW, they know how to do well-engineered suspensions...though their steering feel, response, and ride-handling compromise, in general, is somewhat different than BMW's.
But Mercedes simply cannot, or will not, do reliable electronics, interior hardware, or brakes any more. Yes, at one time....up to the mid-late 90's, they could, but those days are long gone. All three areas, since then, have been quite troublesome......their electro-hydraulic brakes more so then the conventional ones. If you don't want to accept this fact from me, then do some homework for yourself both on the Internet and reading auto mags and you will see for yourself. Sure, you can get mad at me and tell me I don't know what I'm talking about, but do a little research on your own and you will think otherwise.
06-07-07, 02:23 AM
#48
Ford quality increases; Toyota slips
JD power releases new survey saying Ford is closing the gap in vehicle quality against leading Japanese competitors. Study also states that Toyota has slipped.
Toyota's luxury brand, Lexus, maintains its top spot in the study, along with Porsche.
Here's the link:
http://www.marketwatch.com/news/stor...22822ECD4B7%7D
Toyota's luxury brand, Lexus, maintains its top spot in the study, along with Porsche.
Here's the link:
http://www.marketwatch.com/news/stor...22822ECD4B7%7D
06-07-07, 06:25 AM
#50
Lexus Champion
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That being said, personally, I think that almost all JD Power surveys are of little use no matter who is on top.
06-07-07, 06:51 AM
#51
Super Moderator
Market research studies always have faults in the way informtion is asked and OBTAINED, including different sample sizes. The fact that Lexus and Toyota are usually in the top of this survey probably is an indicator they are very good vehicles, but falling out a few spots can in part be attributed to the factors I just mentioned.
06-07-07, 07:43 AM
#52
Lexus Champion
Market research studies always have faults in the way informtion is asked and OBTAINED, including different sample sizes. The fact that Lexus and Toyota are usually in the top of this survey probably is an indicator they are very good vehicles, but falling out a few spots can in part be attributed to the factors I just mentioned.
06-07-07, 08:16 AM
#53
Lexus Test Driver
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It's funny how when Toyota is on top of the JD survey, people get all excited and tout the many wonders of the Big "T". But when they slip, and one of the Big3 is on top, people will find ways to immediately dismiss the survey as being basically useless information.
That being said, personally, I think that almost all JD Power surveys are of little use no matter who is on top.
That being said, personally, I think that almost all JD Power surveys are of little use no matter who is on top.
06-07-07, 08:18 AM
#54
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12-06-07, 05:10 AM
#55
South Africa
J. D. Power & Associates Reports:
BMW Ranks Highest in Automotive Initial Quality in South Africa
Thursday December 6, 3:00 am ET
Mercedes-Benz Plant Ranks Highest in Initial Quality among Passenger Vehicle Manufacturing Plants in South Africa
JOHANNESBURG, South Africa, Dec. 6 /PRNewswire/ -- For the first time since the inception of the study in 2004, BMW ranks highest in initial quality among passenger vehicle nameplates in South Africa, according to the J.D. Power and Associates 2007 South Africa Initial Quality Study(SM) (IQS) released today.
The study is a customer-driven measure of problems experienced during the first three to seven months of ownership and examines 228 individual problem symptoms across nine factors: vehicle exterior; the driving experience; features/controls/displays; audio/entertainment/navigation; seats; heating, ventilation and air conditioning (HVAC); vehicle interior; engine/transmission; and other problems. All problems are identified as the number reported per 100 vehicles (PP100), with lower scores indicating fewer problems and therefore better quality.
With 142 PP100, BMW earns the highest rank among passenger vehicle nameplates. Honda (145 PP100) follows BMW in the rankings. Rounding out the top five are Subaru (147 PP100), Mercedes-Benz (163 PP100) and Volvo (174 PP100).
"BMW has made steady improvements in quality over the past couple of years, which are reflected in its climb from ranking third in 2005 to the top rank in 2007," said Brian Walters, vice president of J.D. Power and Associates Europe, Middle East and Africa operations.
The Mercedes-Benz East London passenger vehicle assembly plant that produces the Mercedes-Benz C-Class leads other South Africa plants in initial quality, with 103 PP100. Vehicle assembly plants are ranked based solely on the number of defects and malfunctions in vehicles produced at the plant.
"The Mercedes-Benz East London plant was recently retooled to produce left-hand drive vehicles, which are exported to the United States," said Walters. "It is particularly impressive that this plant, in the face of major changes to its production line, has been able to produce vehicles of such outstanding quality."
2007 IQS Ranking Highlights
For a second consecutive year, Toyota ranks highest among pickup truck nameplates at 227 PP100. Opel (231 PP100) and Isuzu (272 PP100) follow in the rankings.
Registering fewer problems than any other model in the industry, the Honda Jazz (lower small car) receives an award for a fourth consecutive year, while another Honda model -- the CRV -- ranks highest in the compact SUV segment. Also ranking highest in its segment for a fourth consecutive year is the BMW 3 Series (medium car).
Other models leading their respective segments in initial quality are the Kia Picanto (lower compact car), Audi A3 (upper small car) and Opel Corsa Utility (compact pickup), which receives an award for a third consecutive year. In addition, the Toyota Hilux leads both the one-ton single cab and one-ton double cab pickup segments. Both models receive awards for a second consecutive year.
Assembly Plants
Following the highest-ranked Mercedes-Benz East London assembly plant in the passenger-vehicle plant rankings is the Toyota plant (151 PP100) that produces the Corolla, Fortuner and RunX.
Among pickup truck plants, the Toyota assembly plant that produces the Hilux ranks highest with 158 PP100. The General Motors truck plant (163 PP100) and Nissan pickup truck plant (194 PP100) follow in the rankings. The General Motors plant produces the Isuzu KB and Opel Corsa Utility, while the Nissan plant produces the Nissan 1400 and Nissan Hardbody.
J.D. Power and Associates is recognised across the globe as the leading independent authority on consumer-reported quality in the automotive industry. The firm's primary role is to help automotive manufacturers further improve their product quality and service levels through a better understanding of consumers. J.D. Power and Associates also provides its study results to consumers for use as a reference point when purchasing a new vehicle.
Since its launch in the United States in 1987, the IQS has become a quality standard used by virtually every automotive manufacturer around the world. In addition to South Africa, J.D. Power and Associates conducts vehicle quality research in many other markets, including China, France, Germany, India, Indonesia, Japan, Malaysia, Philippines, Taiwan, Thailand, the United Kingdom and the United States. Each year, more than one million new-vehicle buyers around the world receive a J.D. Power and Associates IQS survey.
The 2007 South Africa Initial Quality Study is based on a representative sample of more than 8,600 new-vehicle owners who purchased their vehicles between January and May 2007. The study was funded entirely by J. D. Power and Associates as part of its global research programs, in co-operation with the Road Traffic Management Corporation (RTMC), and includes a section of questions to assist the Corporation and the Department of Transport (DOT) in measuring the performance of its vehicle and drivers licensing programme.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is an ISO 9001-registered global marketing information services firm operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. The firm's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
About The McGraw-Hill Companies
Founded in 1888, The McGraw-Hill Companies (NYSE: MHP - News) is a leading global information services provider meeting worldwide needs in the financial services, education and business information markets through leading brands such as Standard & Poor's, McGraw-Hill Education, BusinessWeek and J.D. Power and Associates. The Corporation has more than 280 offices in 40 countries. Sales in 2006 were $6.3 billion. Additional information is available at http://www.mcgraw-hill.com.
Media Relations Contacts:
Brian Walters John Tews
J.D. Power and Associates J.D. Power and Associates
Guildford, Surrey, U.K. Troy, Michigan, U.S.A.
UK Phone: +44 1483 207 602 (248) 312-4119
South Africa Phone: +27 083 379 6464 john.tews@jdpa.com
brian.walters@jdpa.com
No advertising or other promotional use can be made of the information in this release without the express prior written consent of J.D. Power and Associates. http://www.jdpower.com.
Initial Quality Nameplate Ranking -- Passenger Vehicles
Problems per 100 Vehicles
(Lower score reflects better quality performance)
BMW 142
Honda 145
Subaru 147
Mercedes-Benz 163
Volvo 174
Lexus 184
Audi 186
Hyundai 201
Land Rover 204
Kia 207
Chevrolet 211
Toyota 217
Mazda 225
Citroen 239
Nissan 240
Passenger Vehicle Segment Average 245
Peugeot 250
Daihatsu 251
Ford 252
Renault 266
Opel 291
Fiat 332
Volkswagen 343
Tata 567
NOTE: The passenger vehicle segment includes car and SUV models only.
Included in the study, but not ranked due to small sample size are: Dodge, Jaguar, Jeep, Mahindra, MINI, Mitsubishi, Porsche, Proton and Seat.
Initial Quality Nameplate Ranking -- Pickup Trucks
Problems per 100 Vehicles
(Lower score reflects better quality performance)
Toyota 227
Opel 231
Isuzu 272
Pickup Truck Segment Average 312
Ford 323
Nissan 365
NOTE: The pickup truck segment includes compact pickup truck and one-ton pickup truck (single and double cab) models only.
Included in the study, but not ranked due to small sample size are: Chana, Fiat, Great Wall Motors, Hyundai, Kia, Mahindra, Mazda, Mitsubishi, Proton, Tata and Volkswagen.
Top Vehicles per Segment in Initial Quality
(Lower score reflects better quality performance)
Problems per 100 Vehicles
Lower Compact Car
Kia Picanto 169
Hyundai Atoz 206
Lower Small Car
Honda Jazz 99
Toyota Yaris 169
Hyundai Getz 171
Upper Small Car
Audi A3 177
Mercedes-Benz A-Class 185
Hyundai Accent 193
Medium Car
BMW 3 Series 134
Mercedes-Benz C-Class 170
Compact SUV
Honda CR-V 138
Subaru Forester 158
Toyota RAV4 191
Compact Pickup
Opel Corsa Utility 231
Ford Bantam 315
Fiat Strada 321
One-Ton Single Cab Pickup
Toyota Hilux Single Cab 225
Isuzu KB Single Cab 285
One-Ton Double Cab Pickup
Toyota Hilux Double Cab 231
Isuzu KB Double Cab 253
BMW Ranks Highest in Automotive Initial Quality in South Africa
Thursday December 6, 3:00 am ET
Mercedes-Benz Plant Ranks Highest in Initial Quality among Passenger Vehicle Manufacturing Plants in South Africa
JOHANNESBURG, South Africa, Dec. 6 /PRNewswire/ -- For the first time since the inception of the study in 2004, BMW ranks highest in initial quality among passenger vehicle nameplates in South Africa, according to the J.D. Power and Associates 2007 South Africa Initial Quality Study(SM) (IQS) released today.
The study is a customer-driven measure of problems experienced during the first three to seven months of ownership and examines 228 individual problem symptoms across nine factors: vehicle exterior; the driving experience; features/controls/displays; audio/entertainment/navigation; seats; heating, ventilation and air conditioning (HVAC); vehicle interior; engine/transmission; and other problems. All problems are identified as the number reported per 100 vehicles (PP100), with lower scores indicating fewer problems and therefore better quality.
With 142 PP100, BMW earns the highest rank among passenger vehicle nameplates. Honda (145 PP100) follows BMW in the rankings. Rounding out the top five are Subaru (147 PP100), Mercedes-Benz (163 PP100) and Volvo (174 PP100).
"BMW has made steady improvements in quality over the past couple of years, which are reflected in its climb from ranking third in 2005 to the top rank in 2007," said Brian Walters, vice president of J.D. Power and Associates Europe, Middle East and Africa operations.
The Mercedes-Benz East London passenger vehicle assembly plant that produces the Mercedes-Benz C-Class leads other South Africa plants in initial quality, with 103 PP100. Vehicle assembly plants are ranked based solely on the number of defects and malfunctions in vehicles produced at the plant.
"The Mercedes-Benz East London plant was recently retooled to produce left-hand drive vehicles, which are exported to the United States," said Walters. "It is particularly impressive that this plant, in the face of major changes to its production line, has been able to produce vehicles of such outstanding quality."
2007 IQS Ranking Highlights
For a second consecutive year, Toyota ranks highest among pickup truck nameplates at 227 PP100. Opel (231 PP100) and Isuzu (272 PP100) follow in the rankings.
Registering fewer problems than any other model in the industry, the Honda Jazz (lower small car) receives an award for a fourth consecutive year, while another Honda model -- the CRV -- ranks highest in the compact SUV segment. Also ranking highest in its segment for a fourth consecutive year is the BMW 3 Series (medium car).
Other models leading their respective segments in initial quality are the Kia Picanto (lower compact car), Audi A3 (upper small car) and Opel Corsa Utility (compact pickup), which receives an award for a third consecutive year. In addition, the Toyota Hilux leads both the one-ton single cab and one-ton double cab pickup segments. Both models receive awards for a second consecutive year.
Assembly Plants
Following the highest-ranked Mercedes-Benz East London assembly plant in the passenger-vehicle plant rankings is the Toyota plant (151 PP100) that produces the Corolla, Fortuner and RunX.
Among pickup truck plants, the Toyota assembly plant that produces the Hilux ranks highest with 158 PP100. The General Motors truck plant (163 PP100) and Nissan pickup truck plant (194 PP100) follow in the rankings. The General Motors plant produces the Isuzu KB and Opel Corsa Utility, while the Nissan plant produces the Nissan 1400 and Nissan Hardbody.
J.D. Power and Associates is recognised across the globe as the leading independent authority on consumer-reported quality in the automotive industry. The firm's primary role is to help automotive manufacturers further improve their product quality and service levels through a better understanding of consumers. J.D. Power and Associates also provides its study results to consumers for use as a reference point when purchasing a new vehicle.
Since its launch in the United States in 1987, the IQS has become a quality standard used by virtually every automotive manufacturer around the world. In addition to South Africa, J.D. Power and Associates conducts vehicle quality research in many other markets, including China, France, Germany, India, Indonesia, Japan, Malaysia, Philippines, Taiwan, Thailand, the United Kingdom and the United States. Each year, more than one million new-vehicle buyers around the world receive a J.D. Power and Associates IQS survey.
The 2007 South Africa Initial Quality Study is based on a representative sample of more than 8,600 new-vehicle owners who purchased their vehicles between January and May 2007. The study was funded entirely by J. D. Power and Associates as part of its global research programs, in co-operation with the Road Traffic Management Corporation (RTMC), and includes a section of questions to assist the Corporation and the Department of Transport (DOT) in measuring the performance of its vehicle and drivers licensing programme.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is an ISO 9001-registered global marketing information services firm operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. The firm's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
About The McGraw-Hill Companies
Founded in 1888, The McGraw-Hill Companies (NYSE: MHP - News) is a leading global information services provider meeting worldwide needs in the financial services, education and business information markets through leading brands such as Standard & Poor's, McGraw-Hill Education, BusinessWeek and J.D. Power and Associates. The Corporation has more than 280 offices in 40 countries. Sales in 2006 were $6.3 billion. Additional information is available at http://www.mcgraw-hill.com.
Media Relations Contacts:
Brian Walters John Tews
J.D. Power and Associates J.D. Power and Associates
Guildford, Surrey, U.K. Troy, Michigan, U.S.A.
UK Phone: +44 1483 207 602 (248) 312-4119
South Africa Phone: +27 083 379 6464 john.tews@jdpa.com
brian.walters@jdpa.com
No advertising or other promotional use can be made of the information in this release without the express prior written consent of J.D. Power and Associates. http://www.jdpower.com.
Initial Quality Nameplate Ranking -- Passenger Vehicles
Problems per 100 Vehicles
(Lower score reflects better quality performance)
BMW 142
Honda 145
Subaru 147
Mercedes-Benz 163
Volvo 174
Lexus 184
Audi 186
Hyundai 201
Land Rover 204
Kia 207
Chevrolet 211
Toyota 217
Mazda 225
Citroen 239
Nissan 240
Passenger Vehicle Segment Average 245
Peugeot 250
Daihatsu 251
Ford 252
Renault 266
Opel 291
Fiat 332
Volkswagen 343
Tata 567
NOTE: The passenger vehicle segment includes car and SUV models only.
Included in the study, but not ranked due to small sample size are: Dodge, Jaguar, Jeep, Mahindra, MINI, Mitsubishi, Porsche, Proton and Seat.
Initial Quality Nameplate Ranking -- Pickup Trucks
Problems per 100 Vehicles
(Lower score reflects better quality performance)
Toyota 227
Opel 231
Isuzu 272
Pickup Truck Segment Average 312
Ford 323
Nissan 365
NOTE: The pickup truck segment includes compact pickup truck and one-ton pickup truck (single and double cab) models only.
Included in the study, but not ranked due to small sample size are: Chana, Fiat, Great Wall Motors, Hyundai, Kia, Mahindra, Mazda, Mitsubishi, Proton, Tata and Volkswagen.
Top Vehicles per Segment in Initial Quality
(Lower score reflects better quality performance)
Problems per 100 Vehicles
Lower Compact Car
Kia Picanto 169
Hyundai Atoz 206
Lower Small Car
Honda Jazz 99
Toyota Yaris 169
Hyundai Getz 171
Upper Small Car
Audi A3 177
Mercedes-Benz A-Class 185
Hyundai Accent 193
Medium Car
BMW 3 Series 134
Mercedes-Benz C-Class 170
Compact SUV
Honda CR-V 138
Subaru Forester 158
Toyota RAV4 191
Compact Pickup
Opel Corsa Utility 231
Ford Bantam 315
Fiat Strada 321
One-Ton Single Cab Pickup
Toyota Hilux Single Cab 225
Isuzu KB Single Cab 285
One-Ton Double Cab Pickup
Toyota Hilux Double Cab 231
Isuzu KB Double Cab 253
12-06-07, 08:45 AM
#56
Lexus Fanatic
^^I used to laugh when I first heard that BMW was going to manufacture many of the 3-series in South Africa. Not anymore. Kudos to them. And shame on Lexus for not being even close.
12-06-07, 12:00 PM
#58
Moderator: LFA, Clubhouse
For MB, the key will be long-term issues, not initial quality. It's a good step for them but initial quality problems aren't really what have been ******* their reputation for the last decade.
12-06-07, 12:45 PM
#59
Considering how small Lexus was in South Africa and most of the time being comprised of IS 200s, I hope that the recent brand relaunch and new, improved vehicles will change things. One recent stat, the new LS 460 has taken the #2 spot in the flagship class next to the S-Class in sales a few months ago. Hopefully the quality trends for Lexus will improve.
And yes, naturally Long-Term Dependability matters a lot more--while Initial Quality is still worth looking at.
And yes, naturally Long-Term Dependability matters a lot more--while Initial Quality is still worth looking at.
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