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Leather seat cracking on 2014 RX 350

 
Old 03-11-17, 07:05 PM
  #31  
FatherTo1
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Originally Posted by jfelbab View Post
I'd suggest starting by wetting a couple cotton hand towels, wringing out as much water as you can, and wiping down the leather. When finished, put a piece of plastic wrap or a larger baggie under the seats and place the towels on the plastic under both front seats. Close up the car and leave the towels there for 2-3 hours. I'd wipe down the leather with these dampened towels every day for a week and place the towels under the seats a couple times during the week.

I like to use a chamois as an example of how leather acts. If you've ever used a chamois you know that they dry out and harden and after rehydrating them they get soft and pliable. While you don't want to saturate the leather in your car, I believe you can see how proper hydration will plump up the leather fibers and soften them. Leather is a very fibrous material and absorbs moisture easily, until it is painted with a urethane coating. The leather in your car absorbs moisture through a process similar to transpiration. You need to raise the humidity in the vicinity of the leather for it to take up moisture.

Try these suggestions and post back your results.

One factor making leather more difficult these days is the thinness of the newer leather. I've found newer vehicles have much thinner leather than those of the past. My 04 RX leather feels 2-3 times thicker than my 2014 RX. IMO, this has created a less durable and desirable product. The auto industry is cutting costs everywhere they can, not only by making the leather thinner but also by using engineered (faux) leather in much, and in some vehicles all, of a vehicle. This faux leather should technically not show as much in the way of wrinkles as it does not gain or shed moisture and unlike leather is more uniform, piece to piece, but it feels even thinner than the leather. How these products like Nuluxe, MBTex, etc. will wear and hold up over time is yet to be determined.
That chamois analogy really helped, Jim. I will need to try the damp towel beneath the seat because I've been using Leather Masters Strong Cleaner, Protectant, and even the Vital Softener but it seems I am still seeing some new creases (although the Vital Softener did seem to help a particular rough patch of leather). What do we do about the rear seats since we can't easily place a damp towel beneath there? Thank you, Jim!
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Old 05-06-17, 06:10 PM
  #32  
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Angry RX 350 has low quality leather on the seats

I concur with many of the others on this site, for some crazy reason Lexus downgraded the quality of leather on the RX 350 starting at least 2013.

We have owned five Lexus vehicles including the RX 300 and RX 350 (2012). We sold our 2004 RX RX 300 to a good friend. When we compare the seats in the 2004 to the seats in our 2013 there is a significant difference. The 2004 seats look better today than our 2013.
The local Service Manager told my wife that she should not wear jeans in her car. Wow, if the seats can't tolerate women's jeans it does seem like the sales people should tell prospective buyers about this before they buy the car.

It would be great if someone would start a class action lawsuit so that all of us who got these seats could get them replaced with the leather Lexus used in the past or with their other vehicles. I have a 2009 LX 460 with over 100K miles and my leather looks far better than my wife's RX 350.

And the Lexus comments that we are not properly cleaning our leather is crazy. My wife is about as careful as anyone I know. She routinely has taken care of her leather.

This problem was first noticed about 30 days after we had the car.

I encourage all prospective buyers to not buy this car until Lexus reverts back to the previous leather supplier or upgrades from this very cheap version we are stuck with.

If anyone knows how to contact corporate and ask for the leather to be replaced by Lexus please let me know.
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Old 05-14-17, 05:38 PM
  #33  
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Default Showed dealer the leather seat problems

This past week we took our 2013 RX 350 to show the dealer. They took photos and the discoloration was acknowledged to be a problem. We have owned 5 Lexus vehicles, all bought brand new. This 5th car is the only one where this problem has occurred. We suspect that Lexus changed leather suppliers for a better price. Can't know that for sure, but the discoloration has never occurred previously. My wife hates the car.

We were given the Lexus corporate number to complain. It was a mistake to buy this car. It is quite amazing, that a company can retain a customer for over 25 years and then deliver a bad product and not stand behind the mistake.




Originally Posted by erparadise View Post
I concur with many of the others on this site, for some crazy reason Lexus downgraded the quality of leather on the RX 350 starting at least 2013.

We have owned five Lexus vehicles including the RX 300 and RX 350 (2012). We sold our 2004 RX RX 300 to a good friend. When we compare the seats in the 2004 to the seats in our 2013 there is a significant difference. The 2004 seats look better today than our 2013.
The local Service Manager told my wife that she should not wear jeans in her car. Wow, if the seats can't tolerate women's jeans it does seem like the sales people should tell prospective buyers about this before they buy the car.

It would be great if someone would start a class action lawsuit so that all of us who got these seats could get them replaced with the leather Lexus used in the past or with their other vehicles. I have a 2009 LX 460 with over 100K miles and my leather looks far better than my wife's RX 350.

And the Lexus comments that we are not properly cleaning our leather is crazy. My wife is about as careful as anyone I know. She routinely has taken care of her leather.

This problem was first noticed about 30 days after we had the car.

I encourage all prospective buyers to not buy this car until Lexus reverts back to the previous leather supplier or upgrades from this very cheap version we are stuck with.

If anyone knows how to contact corporate and ask for the leather to be replaced by Lexus please let me know.
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Old 10-13-18, 07:22 AM
  #34  
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Originally Posted by Lexus350ts View Post
I have a 2010 RX 350. Both front seats has cracks on the outer edge of the window side of the
seats. I have had different cars over the years and have never seen this happening to any of
seats... The back seats have the exact same leather seats and those are not effected. Is this a
Defect?? Is this covered but the warranty?

Did you find out if this is covered? My seats were cracked within a couple of years and now are worse to the point of having to be replaced . Unclear how difficult it will be too do it myself. I was disappointed enough with the company that I would do this myself before taking it to them
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Old 10-13-18, 09:35 AM
  #35  
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Originally Posted by msat View Post
Did you find out if this is covered? My seats were cracked within a couple of years and now are worse to the point of having to be replaced . Unclear how difficult it will be too do it myself. I was disappointed enough with the company that I would do this myself before taking it to them
When I bought my 2014 RX 350 It had only 6000 miles. When I contacted Lexus Regional facility in California as well as my local Lexus dealer they had me send in detailed pictures. I had around 9000 miles on it. I mentioned this was my 3rd Lexus and never had an issue with leather cracking. It was the decision of the Regional directer to replace front leather on the seats. Since you have a 2010 I would question whether anything could be done.
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