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Old 05-14-12, 03:05 PM   #31
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Originally Posted by chinaxb0y View Post
i made a thread awhile back and he wanted me to take it down and when i said no he asked one of the moderator that he knows to take it down. thats total bs.
Incorrect. Your thread is right here, better get your facts straight before you make statements like that.

Doesn't sound like there is any excuse for you not having your kit yet, especially 5 months after that last thread (I'd have demanded a refund or called my credit card company months before)... but don't accuse the moderator team of the BS you did above. For your last thread - just like this one - we drew the vendors attention to it as soon as we saw it to try to help.
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Old 05-15-12, 03:26 PM   #32
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Whoa .... I wasn't trying to start anything, i may be wrong when i said that he might of asked one of the moderator's to take down the thread but the thread was closed or taken down and then put back up.

[QUOTE=heyarms;6878848]The previous thread was closed on VIP Auto Salon, and this is not a general bashing thread.
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Old 05-15-12, 03:44 PM   #33
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Whoa .... I wasn't trying to start anything, i may be wrong when i said that he might of asked one of the moderator's to take down the thread but the thread was closed or taken down and then put back up.
No worries, just please be a bit more tactful when you make accusatory or sweeping statements like that please. Your thread was closed only briefly when it was being moved to the right spot but never once was 'taken down'.

We do really try to always act on our members behalf when there appears to be a valid concern or issue, especially when handled in a well documented, polite and mature manner.
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Old 05-15-12, 07:31 PM   #34
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A year and you still haven't received it yet? Wow, I thought my +5 months was aweful. I don't know why I just don't take Dave's advice and demand a refund already.

It's pathetic that I'm thinking anyday now, VIP will update me and tell me my jdm visors have arrived and is leaving the store the next day.....wow, just wow!
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Old 05-15-12, 08:45 PM   #35
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Originally Posted by PurduePete View Post
A year and you still haven't received it yet? Wow, I thought my +5 months was aweful. I don't know why I just don't take Dave's advice and demand a refund already.

It's pathetic that I'm thinking anyday now, VIP will update me and tell me my jdm visors have arrived and is leaving the store the next day.....wow, just wow!
Man... Demand a refund. I and so many others have had problems with them. I really don't know how they are a vendor for CL with this much negative feedback....
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Old 06-29-12, 02:19 PM   #36
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Still no jdm visors.... Paid in November 2011.

This is after my ultimatum that I will request a refund if I don't receive my visors by end of May.

Just requested my refund. Can't wait to see how long this last?
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Old 07-01-12, 02:37 AM   #37
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I've been also waiting a month for the tires for my SA67Rs that are supposedly backordered...
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Old 07-02-12, 08:06 AM   #38
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I'm still hoping they get removed as a vendor on CL, it's sad to see so many people having these problems, including myself. Even one person getting screwed is too many.
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Old 07-02-12, 08:11 AM   #39
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I'm shocked that this many people still have problems. Probably even more shocked that VIP doesnt seem to be doing anything about it. Sounds like they dont value their online customers very much.
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Old 07-06-12, 11:40 AM   #40
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Originally Posted by NTXISF View Post
I'm shocked that this many people still have problems. Probably even more shocked that VIP doesnt seem to be doing anything about it. Sounds like they dont value their online customers very much.
For mine and my gf at least, they just fed us excuses and apologized. Not that i would put them on my car, but i was promised VIP plate frams both when i placed my order and also as a gift for being a mess to work with. I did not receive any plate frames. Definitely not mad about it, but just another point in the "We are not a reputable company" category.

For everyone else, i dont know what excuses or lies they feed them to keep them hanging on for almost or longer than a year for their parts...
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Old 07-07-12, 08:21 PM   #41
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Quote:
Originally Posted by Lexura1414 View Post
I have had issues with them regarding my Tom's diffuser and swift springs. I threatened to cancel my order and only then did they work on it. I think this company is disorganized and has bad customer service. I think the members here who support them are mainly based in the same state where they can drive to VIP. But not all of them are. It is unfair to us who live outside of CA who are provided crappy service. To use the reason of being busy is flimsy because that means a disregard to the very people who support your business. I have taken my business elsewhere.
Hello,

Just an update for this order, this has been resolved for quite some time and the customer received their product.

Although I have to say that we sorry you felt that way but due to the nature of Japanese products the wait time can be extended. We order everything as soon as the payment comes in and is cleared and we relay the ETA's that are given to us.

I can assure you that your threat to cancel was not the reason why your product came in, it had been on order since the day you ordered it and we just have to wait for it to arrive from Japan. Specifically your order with TOMS product's they have a US hub so we order and wait for them to receive the product.

In addition to save money on shipping for you as we discussed we were waiting to ship both items for you at the same time as per your request, but in order to expedite the product we paid extra to have it shipped expedited from TOMS USA and from Swift USA. We did everything in our power to get you the product as fast as humanely possible.

We certainly appreciate your business and unfortunately we are at the mercy of ETA's so if TOMS tells me its going to be a certain time frame that's what I have to work with and we relay it to you with any updates as soon as we get it. If there is anything else I can help you with please just let me know.

Regards,

Steven @ VIP
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Quote:
Originally Posted by RX7 RAGE View Post
I've been also waiting a month for the tires for my SA67Rs that are supposedly backordered...
I am personally not sure on the status of your order, but I do believe that there are quite a few Yokohama tires that are back order including a set for myself. I will check on it for you Monday and let you know what I find out.

Regards,

Steven @ VIP
714-333-5028

Quote:
Originally Posted by heyarms View Post
For mine and my gf at least, they just fed us excuses and apologized. Not that i would put them on my car, but i was promised VIP plate frams both when i placed my order and also as a gift for being a mess to work with. I did not receive any plate frames. Definitely not mad about it, but just another point in the "We are not a reputable company" category.

For everyone else, i dont know what excuses or lies they feed them to keep them hanging on for almost or longer than a year for their parts...
Hey Adam,

This is Steven by the way, with your order I didn't know that WALD was going to be at SEMA and unable to ship out the kit until afterwards. If they would have told me that ahead of time when I placed the order with them, I would have mentioned it to you before you placed the order, but we did exchange phone calls just about every other day and I kept you informed to the best of my knowledge.

Trust me if it were humanely possible to drive down to WALD and manually pick up that kit and ship it out to you I would have done it.

And then when your Girlfriend ordered that wing for your B-Day, I told her I would ship it out the following day after payment cleared, and I did exactly that. I promised her it would reach you well before you're birthday and it did. I shipped it out the exact day that I said it would not a day later.

The WALD kit unfortunately I was not able to foresee a delay in them shipping it out, and I did apologize several times for that. But please know I did everything to get that kit out.

Also if you still would like those license plate frames, even though you don't want to run them I would still be more than happy to send you some just let me know.

Regards,

Steven @ VIP
714-333-5028
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Old 07-07-12, 08:25 PM   #42
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If anyone has any issues with their orders that I am not aware of just send me an email directly to Steven@Vipautosalon.com and I will get it sorted out personally.

Or give us a call at 714-333-5028 I would be more than happy to update you on any order.

Also please note that most JDM products there is an extended wait and with the poor exchange rate right now with the YEN and USD, many companies are not stocking items here, so it can take up to 4-8 weeks at times to received products that we order.
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Old 07-08-12, 03:34 PM   #43
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We may have had our issues steven but I did receive them which is better than worst case scenario.

And I tell you what, you can earn one last purchase from me it you ever get a Wald black bison front end for the is-f in stock. Then message me and you got a quick sale! Haha
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Old 07-08-12, 07:12 PM   #44
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Originally Posted by heyarms View Post
We may have had our issues steven but I did receive them which is better than worst case scenario.

And I tell you what, you can earn one last purchase from me it you ever get a Wald black bison front end for the is-f in stock. Then message me and you got a quick sale! Haha
Ahaha, again I'm real sorry for the extra wait, trust me if I'd have known that WALD wouldnt ship it out until the following week i definitely would have dropped a phone call at least.

As for the WALD front, you have a PM sir, and expect something to be arriving in the mail.
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Old 08-05-12, 09:07 PM   #45
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Default Warning to new members...

Looking for mods. With new members asking for Info. and sometimes get referred to or by chance visit VIP Auto Salons website, and they do have a good website listing IS-F parts,....

Please be warned, do not do business with these people. Here's why: http://www.clublexus.com/forums/ls46...-body-kit.html
And
http://www.clublexus.com/forums/site...n-problem.html

I have a right to warn you b/c I am a current victim, stil haven't refunded my money after waiting over 7 months for jdm visors. Take your money elsewhere. Be warned.
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Old 08-05-12, 09:07 PM
 
 
 
 
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