Auto Design!! LED/HID Bulbs
11-26-11, 06:54 AM
#16
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Location: WA
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It is now day 6 since I called JLC, I was promised for the second time I would receive a new bulb last Friday the 18th. I even had them confirm what address they would be shipping it to. 
Still nothing!
Eric? I left a message yesterday on JLC's phone you can tell by my tone I'm less than happy!
......Words are great....actions are better....I am two months into this, I am feeling allot less than satisfied.
On another note: I placed an order with JDM for new HID bulbs...as I have had it!!! got them yesterday! exactly what I ordered and they even supplied a tracking number. Less than three days from the time I placed the order!!!!
Here is a link for those of you looking for HID bulbs in some kind of a timley manner!!!
http://store.ijdmtoy.com/
Lesson learned!
Still nothing!
Eric? I left a message yesterday on JLC's phone you can tell by my tone I'm less than happy!
......Words are great....actions are better....I am two months into this, I am feeling allot less than satisfied.On another note: I placed an order with JDM for new HID bulbs...as I have had it!!! got them yesterday! exactly what I ordered and they even supplied a tracking number. Less than three days from the time I placed the order!!!!
Here is a link for those of you looking for HID bulbs in some kind of a timley manner!!!
http://store.ijdmtoy.com/
Lesson learned!
Hello,
Mike, I apologize for your experience with us at JLC. A new replacement bulb will be sent to you and will be refunding your shipping cost. Peter, will no longer be with us here we've received multiple complaints on his customer service. Please allow me to introduce myself, my name is Eric. We're apart of a new Auto Group - BAUS auto. In short, it is a partnership between JLCLightings and CARBODYKITS.com.
Quick explanation for the name change. We originally wanted something generic, Auto Design, we found it difficult to achieve high SEO and other search engines with such a generic name so hence the name change.
Starting today I personally will be handling all sales and customer service here and will do my best to go above everyone's standards. So for the time being please excuse our 'mess' as our last forum sales rep have left us a small mess to clean up.
We've recently moved to a new 7,000sq ft location
2115 Troy Avenue
South El Monte, CA 91733
Our hours are Monday - Saturday 10am to 6pm
Our direct line is 626-592-3103 / Info@BAUSauto.com.
Mike, I apologize for your experience with us at JLC. A new replacement bulb will be sent to you and will be refunding your shipping cost. Peter, will no longer be with us here we've received multiple complaints on his customer service. Please allow me to introduce myself, my name is Eric. We're apart of a new Auto Group - BAUS auto. In short, it is a partnership between JLCLightings and CARBODYKITS.com.
Quick explanation for the name change. We originally wanted something generic, Auto Design, we found it difficult to achieve high SEO and other search engines with such a generic name so hence the name change.
Starting today I personally will be handling all sales and customer service here and will do my best to go above everyone's standards. So for the time being please excuse our 'mess' as our last forum sales rep have left us a small mess to clean up.
We've recently moved to a new 7,000sq ft location
2115 Troy Avenue
South El Monte, CA 91733
Our hours are Monday - Saturday 10am to 6pm
Our direct line is 626-592-3103 / Info@BAUSauto.com.
Last edited by Mike450h; 11-26-11 at 06:59 AM.
11-30-11, 07:49 AM
#17
I've sent JLC Lighting/Auto Design/BAUSAuto $455 in addition to having $600 worth of new headlights shipped to them via Sewell so that they could do some custom work for me on the lights.
On 11/21/2011 I was told they were done and ready to ship. Since then - no response. I'm giving them the benefit of the doubt that it may be busy this holiday season - but a simple response would be all that is required.
Update 12/07/2011: After posting here they corrected the problem immediately and shipped my lights. Got them today and they look great!
On 11/21/2011 I was told they were done and ready to ship. Since then - no response. I'm giving them the benefit of the doubt that it may be busy this holiday season - but a simple response would be all that is required.
Update 12/07/2011: After posting here they corrected the problem immediately and shipped my lights. Got them today and they look great!
Last edited by leek; 12-07-11 at 12:10 PM. Reason: Issue update
12-04-11, 08:27 AM
#18
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Location: WA
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Do not use this company!!!!!!!
Update: Still nothing!!!! they never shipped a replacement....They obviously need the money more than I.....Eric???You can take that bulb and put it in a place where sunlight will never shine!!!!
12-06-11, 05:55 PM
#20
Former Sponsor
Hello Mike
Your last replacement light was shipped and arrived to you on the 28th via Fed-Ex? and the return shipping at your expense was credited to you via paypal.
We've been closed last week due to: http://www.whittierdailynews.com/news/ci_19454105
We just got our power restored on Saturday evening. Today we're finally caught up.
- Eric
626-592-3103
Your last replacement light was shipped and arrived to you on the 28th via Fed-Ex? and the return shipping at your expense was credited to you via paypal.
We've been closed last week due to: http://www.whittierdailynews.com/news/ci_19454105
We just got our power restored on Saturday evening. Today we're finally caught up.
- Eric
626-592-3103
12-07-11, 12:09 PM
#21
I've sent JLC Lighting/Auto Design/BAUSAuto $455 in addition to having $600 worth of new headlights shipped to them via Sewell so that they could do some custom work for me on the lights.
On 11/21/2011 I was told they were done and ready to ship. Since then - no response. I'm giving them the benefit of the doubt that it may be busy this holiday season - but a simple response would be all that is required.
On 11/21/2011 I was told they were done and ready to ship. Since then - no response. I'm giving them the benefit of the doubt that it may be busy this holiday season - but a simple response would be all that is required.
